The staff went the extra mile . The rooms were spotless . The breakfast was amazing and the restaurant food was outstanding. The bar staff were happy and making you feel like you were a local . They remembered what you drank. The pool view was beautiful. They were towels for you to use when you went in the pool . Cleaning ladies always around and happy to help. The manager was a great guy and sat and chatted to us . They all made us feel as if were special. 100% happy with everyone and everything at this hotel . Can't wait to stay again.

The only thing I didn't like was having to leave and return to the UK 😊

Room and view were superb...staff were fantastic...location of hotel is great ...breakfast was sufficient... bar was well stocked ... overall, excellent value for money and a truely great experience. Evening meals were delicious, especially the Portuguese steak - best steak Ive ever tasted (and I usually prefer chicken)

TV and radio choice in room could be better - very few channels and I ended up watching YouTube mosy evenings...regular odur of deep fried food...both terrace awnings in penthouse having a mind of their own and retract every 30mins without warning ... they do have some VERY noisey neighbours who like boom boom bass sounds...

I would like to thank the guy who welcomed us on the first day of our stay on Monday. That night we went to a restaurant to eat supper and we were welcomed by Goodwill woooooooow what a friendly gentleman. His service was over the moon. Tuesday morning oh my gosh the lady by the name of Nonzamo welcomed us with a friendly smile. We felt at home the whole week because of her. Thank you Noma we really appreciate your work❤️❤️. The only problem is the restaurant doesn't have a variety especially breakfast. Can you please improve on that. Even the menu for lunch and supper . The lady who was cleaning for us was not friendly at all even when you greet her, she doesn't show the smile. But apart from that lady all the staff there are friendly especially the morning one woooooooow 🙌🙌🙌🙌. Keep up the good work I will definitely be coming back. Oh and one thing I fell in love with was your pool woooooooow the view 👌👌.

Their breakfast and their menu there is no variety and the standard must match that of the hotel

The room was exquisite! Beautifully furnished with an open view bathroom (that can be closed if wanted) but it is wonderful to take in the view on the beach from there as well. The balcony overlooks the beach and the mountains and is a lovely relaxing space to sit and have a sundowner. The restaurant has a great menu and one can sit on the veranda having dinner or lunch. The hotel swimming pool also has a fabulous view on Houtbay. The hotel is walking distance from all the top restaurants and across the road from the beach.

We loved everything about Houtbay and the Chapmans Peak Hotel. Nothing not to like! This was by far our favourite destination in Cape Town and the Peninsula. The tranquil atmosphere and friendly people makes it a gem in the area.

Fantastic view and brilliant location - in a small busy town but located to keep you as private as you could be in Hout Bay a spectacular location only 30 minutes from the airport and far exceeded our expectations in all aspects of service, friendliness, courtesy, amazing food, staff and just overall excellence as a hotel and customer service. You can tell they have a strong service culture and treat their staff well and therefore their guests are treated with a very high level of service. The food in itself was the best I have encountered in South Africa - this is my 9th trip. We ate at the hotel every night - we did not want to miss out on tasting their broad and tasty menu of local produce. This hotel has been owned by the same company for a number of years and it shows - they are pros at what they do.

The hallways of a night and sometimes the sensor lights did not come on.

Already at the reception, the people were so helpful and friendly. The breakfast was perfect, there was a buffet, but also a menulist for breakfast, they made right a way in the kitchen, all included the price. The cleaning lady's were very nice and friendly and having positive energy, singing in the corridor. Just everybody seem to be happy, happy with their work and with the guests. The location was great, having a huge room with sea-view.. just great.

Nothing.

Rooms were clean and spacious and very comfortable. Staff were exceptionally helpful and friendly. Great room overlooking the bay We had a problem with hot water - it was fixed instantly. The remote on the TV wasnt working properly, that was fixed quickly too.

We prefer to take our breakfast on the patio - even if its a little chilly. On 1 morning we were told we cant because "other" guest complain if the doors open ....close it behind us . We needed to go see family out of town for 2 nights during the course of our booking, and asked if would be possible to credit us for a night - this request was turned down. I appreciate that we had made the booking ( and paid for it) and that our request was last minute...but I felt 1 night would have been an act of goodwill...

We had a Penthouse suite which was superb and had a fabulous view over the beach. The staff were wonderful and very friendly. We would definitely return to Chapmans Peak hotel. Food in the restaurant and at breakfast was very good. Highly recommend

Nothing at all comes to mind. Only small gripe is it’s occasionally difficult to get an Uber to cover short distances in and around Hout bay.

Flexible and friendly staff who managed to more or less work around a total screw up by Booking.com

No fault of the hotel, but we were double booked by Booking.com. One of our rooms, which we'd booked many weeks in advance, was unavailable for the second night of our stay. The hotel at least managed to find an alternative room for one of us - an older 'inferior' room and helped with removals. I'll think very seriously before using Booking.com again. Had we not been fortunate in the hotel being able to find another room, this would have completely ruined our visit to South Africa near the end of our stay.

The food was exceptional. The breakfast were very good and had a variety. The view was of the back of the hotel because we did not ask for a sea facing view. However next time we will ask for sea facing view

we asked for a back view, and our view had very little of the mountain and at times it did have a smell when the dustbins were picked up. However, this was only when we opened the patio door. We were mostly out and about.