Friendly staff. Nice location

Some of the things are broken in the rooms. 1. Shower head broken 2. Pedestal broken 3. Toilet roll holder broken n no toilet roll in 1 unit 4. Toilet pan did not have a cover 5. 1 window cannot close 6. The 1 room had Lampshade but no plug point available to plug it in 7. Towel holder is broken 8. Toilet door handle is broken 9. Sink tap handle is broken

We checked in early and the room was not quiet clean - the staff dealt with our queries efficiently and we ended up being upgraded

We got lost a bit but a guy from reception managed to assist us over the phone.

Breakfast , they prepared breakfast with bacon without checking with us first if we eat bacon or not and after we informed the waiter that we do not eat bacon , they just removed it from our plates and did not replace it ,so basically we paid for two eggs( they didn't even ask how we like our eggs to be done) beans ,small piece of sausage, and two slices of bread.

The place is clean,reception up to standand ,the reception guy was so professional ,his a guest expect he make you feel home he handles everything with confident he solve problem so easy he know his job his the best ,everything was good breakfast was oh high standard,the house keeping they where so proffession rooom wher sparking thank you for a lovely stay i problem chase me out is wifi i stay 3 days without making business bcz the wifi could not lift my laptop

Wifi is so poor i ended up leaving was suppose to stay a month doing business. But bcz wifi was a problem i even take my laptop to reception the girls there fail to connect my phone and my laptop in wifi i have to go eastgate everyday pay wifi do business there which was not fair after paying for everything in the hotel when i was checking out i told the reception guy im going bcz of wifi he took my laptop connect same time which was too late i was already booked in bruma and i was leaving bcz of wifi problem which i reported for 3 days but no help from ladies in reception

Had the best vacation. The receptionist Elizabeth and the Chef were outstanding very accommodative and welcoming

Nothing

It was clean the bed was very comfortable, staff was very helpful they even washed our car the morning before we departed.

Nothing to do with the hotel outside the hotel in the streets was very noisy.

There was no backup water supply, there was no water im the fridge , there were no cups and spoons for tea yet all tea and coffee stuff is there...

The basin is way too small.

Well the security was great, the breakfast was also excellent. The facility was not bad at all. So all in all the whole process and service was great for me, thank you with everything and I will definitely refer someone or come back

Nothing for now

Breakfast was the best.

Staff did their best to make us comfortable.

I liked everything actually the food was nice and the staff also were so welcoming.

It's the TV it wasn't functioning so well