I loved the Mountain View, Customer Service & the food at The Kraal.

I didn’t like a number of things about our room. Firstly, The furniture in the picture advertised is very different from what we actually got. What we got was way less glamorous. The cupboards are chipped, especially inside when you open the the door that covers the bar fridge-the fridge wasn’t even cold. The glass tables have scratches, the paintwork is of sub-par quality, the painter painted the skirting on the tiles in the bathroom and no one bothered to wipe that paint off. Structurally, the toilet has no window, so if you poop you basically stink up the whole room. 😩 The toilet seat is old and when it’s lifted you can see the brown wood protruding out of it. Yuck! The gowns weren’t white… I could go on but the room quality needs a huge improvement!

The room was stunning and had a beautiful layout and design with spectacular views. The space inside the room was incredible. The hotel offers golf cart services which adds a pleasant experience and touch while at the hotel. Service from staff members here was exceptional from the reception, golf cart drivers, spa therapists to the restaurant staff. I also did the Eco-drive and Spa, which were wonderful. The room had everything I needed, was spacious, including the bathroom, had a complimentary bar fridge and separate bathtub with shower from the toilet. Lighting was ample and it also comes in the room naturally during the day. The room also had a scenic view of the surrounding Joburg mountain area from the top floor.

Absolutely nothing.

Every single thing!!!! The staff were the highlight of our stay!! A big shout out to tsepang and jose!!!! The were welcoming and so helpful!! My girl lerato was the queen of breakfast service!! She was so chatty and helpful and made us feel so welcome!!! That girl deserves a raise!! Tiza at reception checked us out with a huge smile and I’m sorry I couldn’t remember the girl that checked us in but she wore glasses and she was so lovely and helpful too! We were also served at Ebar by lovely guys can’t remember their names but thank you all for making our trip memorable!

Absolutely nothing

The view from our room was beautiful, and we woke to the sounds of nature and watched the sunset from our private balcony. We indulged in great-quality meals, and the portions were big. With a buffet breakfast and bottomless mimosas, you have a wide variety of choices. We booked too late for the anniversary package however they went the extra mile to make us feel special. they placed a handwritten card and balloons on arrival and the restaurant surprised us with an awesome dessert to celebrate us. And the stuff took the time to make us feel welcome by greeting us with hugs and making small talk even though it was pretty busy, just makes one feel valued.

The toilet in our room had no ventilation. I think they can look into installing ventilation fans since there is no space for a window

I liked the behavior and the pattern of the staff members. They were very friendly. They were very loving. They were very accommodating. They treated us like important people that you were above everything. I enjoyed my 30th birthday because of your staff Thaba Eco. I am so happy about the service that I’ve got from the very first time I made a booking I received communication. I never struggled with communication, everything was running smooth to my arrival day to all the services the food from both the Eva and the crawl. They were delicious the warm welcome you. I can say a lot about your guys. I really enjoyed my stay and I’m looking forward to coming back, my husband sent his regards to. He is so happy about it Thank you thank you thank you.

Not that I wanted to talk about it, but it was just a slight just a slight small behavior that I saw being displayed by the ladies who are doing housekeeping I think that they were having a little bit issue concerning Patience . They were not patient enough, but it wasn’t that bad but but , that’s a little I wanna say

I liked everything about Thaba Eco Hotel. I highly recommend this place, especially for nature lovers. It's also a perfect spot for a romantic getaway with your partner! The welcoming staff made me feel right at home, and the top notch facilities enhanced my experience. My spacious and beautifully decorated room offered a comfortable bed and a stunning view. Dining was a delight, especially the impressive breakfast buffet with fresh options. Overall, my stay exceeded expectations, leaving me relaxed and eager to return!

The aircon in my room was not working.

The nature around it is stunning, it's quiet and peaceful. The staff is quite helpful and friendly. I loved the daily housekeeping, I didn't lose any of my possessions. I went there for a birthday trip and they sure made it special by giving me a complimentary dessert with a happy birthday written on it, when I went back to my room that evening I found a balloon, chocolates and a card from the Thaba Eco Staff, that was so thoughtful and sweet, I liked that.

There was no hand wash in the bathroom, had to use a body soap to wash hands every time I went to the bathroom. The furniture seems a bit old, the cupboard wasn't closing properly. The weekday's breakfast menu sucked, it lacked variety. I struggled to decide what to eat every morning because 90% of the menu is what I don't like eating. Something should be done about that.

The breakfast buffet was the highlight of our stay, and possibly the best during our 2,5 week trip in South Africa. The Resort itself has nice and large grounds, and is very well kept - better than the rooms themselves. Next door "Klipriviersberg" nature area was great for hiking (cheap Uber to get there), and a great alternative to the (a bit overpriced) tours the resort offer in their own nature area.

Room facilities are a bit dated and worn and can do with a refresh. "Eco" seems to refer mostly on having the nature area of the resort, not to the resort itself focusing on environmental practices in particular

Wonderful Hotel with a fantastic restaurant and spa. Very friendly staff and spacious rooms with everything you need.

Lacking a bit of maintenance. Our bathroom door was not closing properly and upon arrival we had issues with our inroom phone and Internet. However, a technician came the next day and sorted everything out. And lastly, the restaurant, as amazing as it was gave me food poisoning on my last meal. This was unfortunate as all of the other meals were beyond expectation. Their manage did take my details and say they would investigate the cause and revert to me. But overall it was a lovely stay.

I had never to been to Thai Eco Hotel but I had a lovely experience. The staff were efficient and friendly, making me feel at home. I was upgraded to a King Suite, without hesitation because the carpet in the room I'd booked was still damp from a prior cleaning job. The food was delicious and my short walks on the property , surrounded by trees made me feel relaxed. The fact that it's a short trip to escape from the city was a bonus! I was really looking forward to trying the spa during my stay but it was fully booked.