tranquility and calming surroundings. perfect escape from the city without a long drive. Food was exceptional

failed to pay attention to detail. welcome letter in my room was addressed to someone else🫠 requested an extra blanket TWICE but never received it, even though it should’ve already been in the room per room guide book. spa phone went unanswered the entire time, didn’t get to make a booking

Please Relook into your check in and check out times. Also please Relook at your break fast times 7-9:30 is not feasible

This place was truly amazing. We spent about a week at the lodge and had the best time. The staff were extremely pleasant and even ended up building a few good relationships with some of them. A lot of the previous reviews mention that the food is really good, and YES, it is really good. The spa treatment was also very good. If you really want a full experience, carry some smart casual clothes for dinner, it really elevates the mood in this establishment. Oh and if you want a room that opens up onto the lake then get the Executive Suite. It looked like the other rooms either didnt have direct access to any of the lakes and/or had other rooms or bushes and trees blocking the views of the lake and mountains.

Spending about a week at the lodge allowed us to get a full experience of their service delivery. Buffet dinner is only served when the lodge has a certain number of guests at the establishment, else it is À la carte. The À la carte menu is quite unique and if you are someone that only eats chicken, good luck to you. The À la carte menu was very good though, just in terms of size and in comparison to the buffet, in my opinion it wasnt all that worth it ( i prefer the informality of a buffet compared to luxurious dining) If you are interested in the buffet breakfast and dinner, I suggest you book around a long weekend or around any period in which lodges get a lot of traffic.

Dinner was exceptional! Breakfast was great. Clean room with very comfortable bed We had a superb experience with massages at the spa. Awesome location with beautiful landscapes. Sense of security. Checking in and checking out experience smooth.

The damp smell in the shower was unbearable. We had to resort to using the outside shower. Loud music and screams from party revelers until we complained at 23H00. Air conditioner did not work. Vibration and noise from plumbing pipes on the unit next door was disturbing, especially late at night.

The location is perfect and provides for a tranquil and private getaway. The views from the executive suites and the restaurant are stunning! I must also commend the Ops Manager at the restaurant, Moses Zulu. While I had experienced a temporary lapse in service on Saturday evening with my dinner service being delayed; he was very open minded when I brought this to his attention and he displayed exceptional professionalism and ensured that I received excellent service for the remainder of my stay! Mishaps happen to the best of us… it is how Moses and his team ensured that they correct the situation and how they displayed and ensured I experience the service that I’d read about in reviews prior to deciding on a stay at Kloofzicht that impressed me. Their attention to detail and efforts were indeed exceptional!

The furniture in the suites, the carpet and the bathroom & shower tiles are quite dated and are in desperate need of refreshing/renewal. To Lodge management, please use this feedback as an opportunity to elevate the property offering and the overall customer experience.

The tranquility and space were stunning. Going during the winter season was no stress because they had great heating in the rooms. The grounds were beautiful and the breakfast was great. We had a fine dining experience for my mother's birthday and it was wonderful and the staff were so thoughtful.

The room service food was a bit cold by the time it came to our room but great nonetheless.

A very beautiful property surrounded by nature, with great rooms. The food (breakfast and dinner) was excellent, with high quality. The staff was overall very friendly, particularly the housekeeping team, the reception staff, and the gentleman behind the counter at the breakfast buffet. We will definitely come again!

However, the entire facility is a bit dated and could benefit from some minor renovations, especially in the pool area and wooden staircases. The staff (waiters) during the set dinner and breakfast were somewhat unfriendly. They reacted curtly to questions and seemed impatient when we were unsure about how the buffet/menu worked. I would have expected more friendliness.

Breakfast buffet is a must. Rooms are overly satisfactory. I do feel it's the perfect winter destination. Its a campfire experience that you would enjoy, its just way too hot in summer and the rooms are overly big for the air-cons to really make much of an impact

The air-cons in the rooms aren't strong enough to really make a difference. That or our air-con just wasn't working as it should... There isn't really much to watch on TV and even though they have smart TVs they seem to have disengaged the buttons on the remotes to allow you to stream content on your streaming accounts, which means your stuck with the pre programmed channels they made available. which also seemed to be pre recorded stuff streaming from a hub or USB stick of sorts.

Room and Breakfast

Dinning hall too lit at night. Looks like a hall of school kids having high school dinner. Your table white linning is gourgeous, To create a beautiful/romantic mood, dim the hall lights and rather have each tablelight. The dimmed lights and each table light will create a "fine dinning" experience. You can take advantage of the area ioutside nfront of the pool in summer to add some outside tables for "fine dinning". You got breathtaking lighting outside which beams across the pond. The dinner spectacle with a tablelight in the open breeze will shoot you a few notches higher in overall rating and on the preference ladder. Great, friendly staff. Clean facilties. privacy, top notch.

A very beautiful therapeutic place beautiful aesthetics they just need to work on their network only great food great services great stuff

I had a problem with the network the room that I booked had a problem with the network I couldn’t make calls Wi-Fi couldn’t connect but a lady moved me to another room with a different room when network was okay I was able to do my things there overall this day was a fantastic They just need to work on their network