The beds were very comfortable, although the pillows were a bit spongy. The shower was magnificent and we had a balcony with an amazing view of the rolling countryside. Breakfast was excellent and the staff were all very friendly and welcoming.

I got insistent messages about needing to pre-pay and check in online in advance. The payment links didn’t work and had a frantic message exchange with the hotel about it. Eventually, I paid when I arrived. I went to the trouble of checking in online before travelling but the information wasn’t recorded and had to go through it all at Reception on arrival, which wasted my time. The curtains were a little musty and could do with a dry clean. The fridge in the room barely worked. We had to ring Reception to get the room next door to turn down their TV so the walls aren’t as thick as you might hope.

We booked a Deluxe suite and were staying solely as a stop-gap and somewhere to relax before an appointment in Madrid the next day. We arrived, and to my surprise, the Spa was fully booked, which we didn't think was made clear through the website and was one of the key reasons we wanted to stay at this hotel. The receptionist, whose name I'm not sure of, was phenomenal. She called up the Spa multiple times to see if there was a possibility of someone who had canceled to make space for us. In the end, she got us in due to a cancellation, making the stay what we hoped it would be. Exceptional customer service at this hotel, and the breakfast was five stars. We'd 100% come again.

Would definitely stay here again - staff are very helpful, kind and accommodating. Rooms are as advertised, very clean and comfortable. The spa was incredible and very well managed. Breakfast had amazing amount of choice and was great.

Location is good if you take the time to research what's nearby. Need a cab to get to the local town/restaurants/train station. Perfect place if you're looking for a calm, relaxing place outside of Madrid city.

Three of us stayed twice - one night on the way to our holiday destination and one on the way back to Madrid airport a week later. The staff were very friendly, helpful and welcoming... the lady on reception in particular, and she remembered us upon our return. Rooms were spacious, clean and with large and comfortable beds. Very pleasant evening meal and superb breakfast. Safe parking. Nice location.

This is the second time we've stayed here and it didn't disappoint! The room is clean and very spacious - as is the bathroom. The view of the sun going down was lovely! Breakfast was great - with a choice of continental and cooked food. I particularly liked the fact there was a kettle in the breakfast room - as normally I have to accept less than hot water from a machine while having a cup of tea.

The only possible downside to the room was the heat! It was early February we stayed but the room was 25.5 degrees when we arrived (the curtains were open and the sun had been shining through all day I'm guessing). I set the temperature to 16 degrees but it never went anywhere near so we didn't sleep as well as we'd have liked.

the breakfasts were great. the social area at the bar was pleasant. A good place to gather. Good location, not in town but close. pleasant staff. bed was comfortable and the pillows were great!!!

no English TV. no clock in the room

Excellent room with good facilities. Superb breakfast with lots of choice. Good air con. Free parking outside the hotel (I think you have to pay for the garage parking. Very helpful staff. Only about a mile from the town, which was very pretty.

Lots of flies by the pool due to the rural location.

Great hotel, very comfortable with the most amazing friendly staff, not sure if they are just like this or have been trained to be friendly! Swimming pool outside which we didn't use unfortunately as the weather was not good. Free car park on the road outside the hotel.

Could have been closer to town, it was a drive away, not a problem for us as we had a car, but would need a taxi without a car. Easy to park in town, free as well.

The hotel is clean and spacious Friendly staff get for a night stop over We didn’t see the spa facilities as we don’t ask about the pool was all covered and closed

View from the onsite restaurant onto waste land such a shame Limited menu but defiantly good value and does the job

The reception staff were really helpful and cheerful throughout especially Carlos (also Victor during our checkout). Enjoyed the massage by Maria in the spa. Spa facilities and swimming pool are really nice and the breakfast was delicious with variety. The rooms were spacious, clean and comfortable.

There were limited food options for room service.