Let's start by the beginning: we arrived and were greeted by a young man who was the nicest ever! Very professional, friendly and helpful. When we got to the room we were amazed by the size of the bed, it could fit a whole family! And wow oh wow, I have never been hugged by a God, but I'm sure it feels just like laying on that bed. Describing that bed as "comfortable" almost feels like an insult, like I'm being disrespectful to the bed. I don't know what kind of magic they do at the hotel but I can assure you I have never slept that well in my entire life. I will always be grateful for those two nights with that bed, that comforter, that pillow... The real dream team of dreams. I have to confess that now that I'm back home, when I lay down on my bed at night, I pretend I'm still in Hotel Mercado being rocked by that bed.

Great location, close to Plaza Mayor and close to either train or bus station. It is pet friendly, which is something I always appreciate even if i'm not travelling with pets, and it is a very clean hotel.

When opting for a more technological approach, the hotel must be ready to provide information via different means. although there was a telephone number to call when there is no one in reception, I did not have a call plan, just an internet plan, therefore I couldn't place calls. I had to look online to find out where was the breakfast served, and then found out, the boy who took the reservation did not include the breakfast and gave me wrong directions and times. Nothing that cannot be solved, but it was an inconvenience that could have been avoided. Also, the matresses need change since the springs are somehow misaligned.

The booking.com website mentions availability of breakfast, but no mention of it being in another location. Why the lack of honesty, and fooling the guest? The service at breakfast was good. The croissants were stale, obviously left over from at least the day before. Disgraceful for an 8am breakfast service and a terrible way to begin the day. Please explain why this was so. The wifi was excellent. Rooms were cleaned each day to a very high standard. All staff were very pleasant.

As above, the breakfast and lack of clarity in relation to it on the website. It was the only downside on an otherwise excellent place. Pity to spoil people’s experience like that.

Liked the location as it's very central and the staff were very nice and helpful. A short walk to the plaza mayor and beside some good night life but you don't hear it.

Room was very small but sufficient for me as a solo traveller. Location of the car park is very unclear and confusing. Despite having photos I couldn't find it and have to drive into a pedestrian area 😬 Devise better directions or put a sign up maybe. Bed was a bit hard and uncomfortable to sleep in

I liked the location and the surrounding cafes, shops and bars were ideal. My room was a good size. The best thing was finding a self help laundry just around the corner to catch up with my laundry.

The most annoying thing for me, being of a certain age, that everything had to be done with an app on my phone. To open the entrance door, to get into my room, Also the garage entrance is not that easy to find when driving on the small street. There was no actual staff at check in unless you called for someone to come to the desk.

The hotel and service was excellent. I arrived from Madrid on the Avanza coach the hotel was an 18mins walk. The location of the hotel is in between the Plaza and Gran Via. A great location and in the hub of depending what is your preference - local experience, tourist hotspots, old town and great restaurant and bars. I had an issue with the air conditioner on arrival and the staff were available to solve the issue immediately - although reception service is from 3pm - 10pm. You can check-in online so you are not waiting around at reception and on check-out you can leave your bags safely there. The room was large and had a fairly large terrace, great natural light, view of the old cathedral and good internet connection. All staff speak several languages and are super professional and helpful.

location was great - plenty of life all around you. I was there at Easter and saw heaps of processions etc. Very convenient and handy to all that I wanted to do and see. Room was as spacious as any of its kind and it was spotlessly clean. Restaurants galore all around!

As it was Easter, it was a bit more expensive than I hoped, but understandable. However, there was no excuse for the refrigerator not working and the air conditioner going rogue so that I was up and down all night closing and opening windows, but it was Easter so I didn’t complain. Why don’t hotel rooms leave tissues any more? Plus - I’m too old to cope with showers over bathtubs any more …

We liked the location a lot! Right in the middle of town and around the corner to the Mercado and the main square! Parking was very secure in a closed garage and worth it. We just left all our stuff in the car.

Quite thin walls so you hear people on the corridor and the next door room had a barking dog for 2 days!

This hotel could not have a better location, it is right at the center and you can get anywhere from there by foot I would say. It is also on a quiet street so you don't really have to care about noise. The rooms are super clean and so are the bathrooms.

Our room had a cigarette smell despite the fact that it was a non-smoking room and that was a bit annoying but nothing that really made a huge negative Impact (it was light enough that we didn't even request a room change).

the check in was fine.. used the app, but there was a girl at the reception who looked after me..car park for motorbike was 9 euro per night which was fine.. garage just around the corner .. can't ask for a better location overall very good

very small room..no natural light... the shower went from hot to cold constantly...