I loved the feeling we received from the receptionist at the front desk. She was friendly and helpful, even with a slight language barrier. My Spanish isn't very good and she explained the instructions in English well. The feeling of a fresh and clean environment when entering the room was apparent. The room was spotless and free of any unpleasant orders, and the size of the room was adequate for the length of our stay (One Night). The water pressure and hot water in the shower were terrific. It's been a while since we've had adequate water pressure and hot water at a hotel in Spain. The hotel's location was perfect for our needs when traveling to Casco Viejo. We could take a Bus/Train/Bike to any place we wanted to visit. In addition, there were parks nearby where we could run/walk.

The WiFi connection kept having disconnection issues while we were streaming our movie choice for the night. We also had troubles with the TV's HDMI ability. We couldn't get past a "Set-Up" menu to watch our media from a laptop (Normally, it's just "Plug-n-Play). We weren't able to open the window for fresh air. It's possible this is a safety concern, being on a higher level. But it would have been nice to open it as an option.

Good value. Nothing exaggerating. Clean room and comfy bed. Nice view from our window. We had to use the hotel's private parking which is affordable(7E) compared to other cities in spain. We walked to the center of the city and returned after midnight. The area seemed very safe.The building was repainted rather recently and has an "attitude" (the rooms though would look much bigger if they used light blue (or verament) insead of dark blue they used to decorate them)

Breakfast was exactly as expected, good quality simple continental breakfast that was good value for the money. All the milk was labelled in English which was a great help. The rooms were very quiet, did not hear any noise from other rooms or outside. Hotel close to the tram stop.

It would have been nice to be able to open the window to get fresh air, when the air conditioning switched off the rooms got ‘stuffy’

I loved that I was available to check in at 23:30 since I had just arrived town ando couldn’t arrive earlier. The room was really comfortable and clean and the breakfast was totally worth it. In addition, it’s 10min away (walking) from the bus station which is really convenient.

Everything was perfect

Breakfast great, plenty choice. Very comfortable bed. Friendly staff. Only guests with keys can use lift to rooms (safety). Rooms were like new. Soft lighting if needed.

Couldn't open the window, the handle was locked. So dependent on airco and this didn't seem to work too well in the middle of the night.

A very decent and well kept hotel, with a pretty good breakfast and essencial but new and functional facilities. All for a very affordable price, in an era where price of accommodations worldwide went completely out of control.

Just the lack of a cheap wall mounted hairdryer. It’s the only gap to fill to call it a perfect budget hotel.

It's easy to reach with the car, very clean overall, nice staff. The dog friendliness is a BIG plus!

It might be hard to find a parking space, I was lucky to get the last spot in front of the hotel. The breakfast was a bit pricey for what was offered. The room is a bit small-almost claustrophobic- but it's okay for 1-2 nights.

Location was great with plenty of free parking nearby. Hotel staff very nice and friendly as well as answering and helping us with directions to the city centre. Beds are large and comfortable with an excellent shower in the room.

Bedroom was a little small but otherwise a fantastic place.

- 15min walk to the bus station (easy to go to the aiport, or to go to another city (san sebastian, etc...)) - the quality/price ratio was excellent - the people at the desk were really nice and open to help - the quality of the equipment in the room

nothing

Nothing too important, but the hair dryer should be in each room, not having to come out to reception to ask. Everything else was great