The location of the hotel was great. The room was very good with a superking size bed. Cleaned every day and the cleaning staff were go friendly and good workers. All the staff we saw in hotel were great with the exception of Irene on reception. She was go helpful in every way. Thanks again Irene.

While there was a great selection of food for breakfast, the eggs were usually cold. A lot of the fruit was tinned and I would have expected fresh strawberries, pears etc.

Everything

A charge for 2 cups in the room, I’ve been to hundreds of different hotels, more than 50 in Tenerife, 12 in Africa, 20 in Italy, France, Croatia, Caribbean, Spain, Majorca, Malta, etc etc etc it’s the first time I have been charged for tea/coffee making facilities in 45 years of travel

I loved the location, the breakfast options and dining hall. The variety of sunbeds and the option to be able to join the Mediterrian Palace through the tunnel. Staff was lovely and room is really nice and clean with a big bed and cleaning service was solid. Everything is in walking distance. If you are looking for a nice relaxation at the Americas then this is the spot.

I felt like there was nothing wrong or missing.

Location is great, right near shops and restaurants and on the beach front. We will be back!

It's not so much a didn't like, more an oddity; they provided a kettle in the room, but no cups or tea and coffee. Lack of tea and coffee making facilities is common in European hotels, but it was strange to just provide a kettle. We brought our own coffee, but no cups. The second day, we took some from the restaurant and they were left in the room for the remainder of our stay. So, that was fine. Another oddity was that the restaurant only does an evening buffet. But, we couldn't see anywhere what was on the buffet that evening; or what it cost, if you hadn't already booked it as part of your room.

The property looks beautiful from the outside and the inside looks very impressive with huge chandeliers, a black and white chequered floor and a very elaborate stone staircase. It was beautifully decorated for Christmas. The location of this hotel cannot be beaten as it is literally on the beach on one side and a decent shopping street full of restaurants on the other side. The Reception staff were very helpful when checking in. The buffet breakfast had a huge choice of hot and cold and lots of seating space. The staff cleared away the plates efficiently so no one had to wait for a table. We didn’t use the pool but it looked wonderful. We could take the beach towels down to the beach. The hotel provided slippers and dressing gowns.

There are no tea/coffee making facilities in the room. There is room service but as the hotel is huge, ordering food/beverages risk arriving luke warm ! When booking I had requested a room with a sea view which we were given, but unfortunately the palm trees block most of the sea view (a first-world problem !). The breakfast area is huge and very echoey so when the pianist played (or sang in the evening) it sounds a bit distorted which is a pity.

Location primarily. Sea view room on third floor. Attentive staff. Great facilities.

A little dated. Only two sockets in room and one of them stopped working. We had been using an extension lead and this seemed to have overloaded the socket even though we were only powering phones.

The staff was very friendly and helpful. We were given a very nice welcome. The hotel has a very elegant design in the style of antiquity. The location of the hotel is perfect, right between the white sandy beach and the main shopping mile. It offers many rooms with fantastic sea views. We also really enjoyed the breakfast.

There was no kettle or coffee machine in the room. There was no toilet brush in the bathroom and the soap was really not good. The rooms are noticeably outdated, with partly scratched old furniture and door handles and an outdated small TV.

Fantastic location

No tea an coffee facility in the room

Location, breakfast and food from the poolside snack bar, the pool itself and the entertainment staff. Rooms were comfortable and the whole place very very clean

Not easy to find the evening entertainment and bar. When we checked in there was a mismatch between what we had booked and what was on the system and the staff member at reception behaved as if this was our fault

Stayed a good few times. Always decent. Staff always very polite pool area very clean. Breakfast is quite good. Just always a good stay

Not much to dislike. The hotel is a little tired in places. But it looks look renovation is starting as with its other 2 hotels.