Check in at Reception went smoothly and the staff spoke excellent English. We paid on arrival but a little later checked our banking App to find we'd been charged incorrectly (for 2 extra nights - that we had originally booked but then changed). Before we had time to go back to reception to speak about this, they phoned me up to apologise and arranged an appropriate refund as soon as I went back to them. Our Apartment was spacious and overlooked the pool. It was very clean and fresh towels were provided daily. The kitchenette was ample for what we required and the fridge was nice and cold. The pool was lovely and clean and it was never a struggle to get a sunbed (maybe this will change once schools break up). It was refreshing to have a pool bar that didn't charge ridiculous prices and the food menu was great value too. Every single member of staff we dealt with was happy & helpful. It was just a great Aparthotel with a nice chilled atmosphere!

There were only 2 minor things to comment on - 1. It would have been great if the free shuttle bus to town had run until 8pm rather than 7pm 2. The Pool Bar food was served from midday to 2.45pm - it would have been nice if this service time had run a little later.

Great value for the money. Clean, well-appointed apartment. Comfortable beds, nice bathroom. Great to have the gym and spa on site, however, the steam/Turkish sauna was not working when we were there.

Everything was great!

Good location with beautiful views and only a 15 min walk to the beach. Room was a good size and clean with working utilitys, we didn't spend alot of time inside so was perfect for what we needed. All inclusive food was really good qith a wide variation. Entertainment throughtout the day and in the evening very good! Luciano was really lovely, made us feel very welcome and kept us eintertained throughout. He was so good with the children and went out his way to say goodbye when it was time to leave. Every hotel needs a Luciano.

On the night of arrival we were given plated food , house cleaning didnt take the used plates at all whilst we were there. House cleaning never cleaned the balcony area neither. Staff made us feel uneasy a few times, came across rude. We felt like paying customers were made to feel more welcome. (We were all inc) First hotel we have been to where staff wasnt very welcoming (apart from irishman - night staff, he was great!) The infants pool had missing tiles, child cut foot on a missing tiles. Staff notified but nothing done.

We loved the apartment - it was spacious, quiet (after 11pm) and really clean. The hotel area was fine for us - we enjoyed the swimming pools (there are 3 to choose from). The rooms were clean - cleaning service came every 2nd day. Despite hot weather (we visited in August), thank to the AC, it was comfortable inside. Even though hotel is big, you don't feel it as it is spread across a big area.

Nothing really except poor Wifi, which wasn't a problem for us. The location is far from the beach so car is recommended if you visit the hotel (though they provide shuttle service). The animations ended at 11pm - again fine with us, but with smaller kids, that might be a problem for some people. Other guests are mainly from UK and Germany.

Good location. 5 min by car from the beach, supermarket and restaurants. Plenty of parking spaces. Friendly staff. The room was cleaned daily and we had the option to save the environment and keep the towels (which I loved). It was spacious and well equipped. Air con in the room was good and kept us cool overnight. Had the option to add buffet breakfast and was definitely a good decision. Spaces inside and out. Lots of options to choose from (english breakfast, “egg station” -scrambled eggs and omelettes being made in the moment and also waffles/pancakes. Different fruit and yogurt also available).

The staff were welcoming and friendly. The apartment was spotlessly clean. Floors were mopped daily, and towels changed daily if you wished. The apartment was in an ideal location, with lovely mountain views. The choice of three swimming pools was great, and we never had an issue finding sunbeds, despite it being peak season. This was a huge plus, as previously, we have stayed in places where towels are placed down reserving beds at dawn, and this was never an issue at Duva, no matter what time of day you arrived at the pool. There was an excellent shuttle bus service down the port. Great entertainment for children and the pool and snack bar were ideal. Overall, we had a great experience.

The indoor spa facilities were a little tired and in need of renovation. This was no big deal during the height of summer, we only used the indoor pool once when it unexpectedly began raining. The reception area toilets were exceptionally clean and well maintained, but the poolside toilets were less well looked after and could do with a few more frequent checks, as small children were using them unsupervised regularly and leaving them in an undesirable state.

Very friendly staff,nice atmosphere.Good selection of food choice.Good daily /nightly entertainment for young children .Duva is a well run hotel. We arrived at 2 am due to flight delay and hotel had dinner made for us.In addition they allowed us to use all facilities after our check out times( which included all inclusive)It the above special gesture that makes Duva special hotel.We were made feel very welcome. Thank you Duva

There is nothing that we didn't like other then weak WiFi in rooms.But not a huge issues unless you have teenagers 🤣 It is about 1.5 k (15 min walk) to the port (main town) However not an issue for us as we had everything we need in the hotel.There is a pub and mini supermarket just on the corner of hotel street.

I loved the location, a supermarket is only 10 mins away or 5 mins away there a local shop which pretty much has everything. there is also bike storage and other facilities. Jacuzzi, Sauna and steam room was great to use. Bar has welcoming staff and the staff were really helpful especially on our last day as we wanted to still cycle instead of paying more for late check out we use their other facilities to clean up view of the mountains is spectacular

security felt lax for bikes it is stored in cages but however accessing the storage seemed fairly easy for anyone to grab a key and upon arriving one of the keys went missing the entire day which has me concerned. bedroom Aircon didn't work as it blew out hot air only.

Staff were fab, friendly and efficient. Pool bar was tasty, fast, good portions and reasonable price. Entertainment was light touch but perfect distraction. Luciano is a star. Gym is decent but can be crowded as open to public. Rooms and grounds were immaculate. Very well equiped kitchen. Amazing AC.

Beds were a bit uncomfortable, not bad but not great. Shuttle bus was only Mon - Friday as was entertainment which was disappointing. Bus also has very limited hours ~ 2 hours in morning / evening.

The sport enthusiasts dream - options of swimming pools, access to the basement gym, tennis courts, bike storage etc. Rooms clean and tidy. Stayed half board and both breakfast and dinner had plenty of options. Staff friendly and helpful.

Distance from the centre of Puerto Pollensa was approx 15-20 walk. More of an inconvenience in the evening as free shuttle buses available during the day.