Extremely well maintained. Lovely grounds and presentation. Staff were extremely kind and friendly and service was of high level. Beds were very comfortable. Rooms were a great size. Quality of food and drinks were at a very high level. The location for Christmas in the sun was fantastic for our family. A relaxing week away.

Although stated that all pools are heated they are still too cold to enjoy. It was very disappointing to also find the hot indoor jacuzzi was indeed not hot at all.

The food for breakfast and dinner was great quality and there was a lot of variety to meet everyones tastes. The staff are exceptional, and are incredibly friendly particularly with the children. They also speak numerous languages, and clearly really enjoy working at the hotel. The hotel is very clean and has a palatial feel to it.

They only offer half board, so it can become very expensive very quickly. There is no visibility of your bill until the end either, so my recommendation would be to go to the front desk each day and ask for an update. It is primarily aimed at adults, so whilst there are no signs or official no no's, inflatables and noisy children in two of the pools are frowned upon. There is however a great kids pool and the kids club is there, and we based ourselves there with our 7 and 2 year old.

Accommodation and food was very good; the place very clean an people servicing very friendly

The buffet was permanently crowded, even though we were not in high season. It is a big hotel with many guests but it might be useful for management to explore otter ways to provide a better access to the buffet, in particular for a five star hotel.

Mainly the food. It is definitely not five stars. The main, buffet restaurant, is OK, but it's not five star food. This is a very big hotel and I realize the logistics involved, and spain is what it is when it comes to food, it will improve with time I'm sure. With good food I would happily paid more for my stay. The "fusion" restaurant is a catastrophe. The spanish restaurant is OK, especially the location. Wine list is the same all over the hotel and it is not what you would expect if you label yourself with five stars.

The buffet breakfast was very good and plenty of choice from fresh fruit, bread and cooked meals. There was a good variety to choose from and the staff were really helpful.

There was nothing that disappointed us and we liked everything that was on offer the only thing I would say that some people seemed to try to reserve sun beds by the pool and towels were left alone on loungers but no one seemed to police this element as it was stated in the property that this was not allowed and towels were not removed.

The hotel is in a good position near the promenade and local shops and bars and restaurants. The entertainment was very good each evening, and the food at breakfast and in the evening was excellent. The staff were pleasant and helpful, a well run establishment!

There is a lack of parking for the number of guests, with staff also using the guest parking and competing for spaces. This needs to be addressed. The restaurant is very busy in the morning, and again this causes stress whilst trying to find somewhere to sit.

The Hotel is one of the best I have stayed in, and this is primarily linked to the level of service delivered and the quality of the food. Needless to say the pools and the location are excellent but the service is the thing that sticks out.

I honestly could not fault the place, the only thing I would say which is very minor is that the gardeners start early and the noise for some would be a problem but it did not affect us.

Excellent food (buffet and a la carte choices were all very good), very friendly staff, clean and spacious room, excellent shower, nice pool areas, fantastic gardens, good location right on the front at Meloneras and close to Maspalomas beach

Queen rooms in the garden have poor ventilation/extract fans so they are a bit damp and have a lot of condensation (could be due to the time of year, March, as it's cool in the evenings)

I can't find a single fault with this hotel. It was a 10/10 experience in every department. The whole complex was spotlessly clean. Every person we met from the management to the cleaners were so nice , a special mention for Yogesh our waiter . He was amazing as was the food, I looked forward to breakfast and dinner every day . The selection was fantastic. I highly recommend this hotel it's a must visit . Pete c

I liked everything. Pete c

The atmosphere from check in to check out was friendly and very welcoming. The staff are always professional and helpful. Our room was great and the food was as good if not better than we remembered.

We made use of all your restaurants and were delighted with our meals however the only thing we'd like to mention is the lack of aircon in the Spanish resaurant.