Rooms were clean and comfortable. Shower is amazing.Nice pool side bar. Many activities planned during the night hours for kids. Beach is just 5 mins walk Eroski City ( Super Market ) is quite nearby ,in addition to local super markers. Many bars and food options are available on the nearby street. There is a free municipality parking where you can park free of cost , just a 5 mins walk from the hotel instead of paying 7.5 eur a day at hotel itself for parking

Wifi was a problem in our room. After complaining also it did not solve

- the reception staff were amazing, friendly and helpful - Large swimming pool suitable for children - lots of loungers to relax - the outside setting is very nice

- the housekeeping staff twice entered our accommodation while we were still there and it didn't matter if we were ready to welcome them, they just knocked on the door and came in, we felt unsafe and inconvenient - there are a lot of ants in the apartment - the last day we were bothered by mosquitoes all night - The soundproofing of the apartments is not good, I heard the sound of pulling the table, pulling the chair, the crying of children from the upper floor

We stayed from July 18th to 25th, and really liked the hotel; the entire staff was friendly and hospitable. The grounds were clean and well-maintained, and the room had everything needed for a comfortable stay. The evening activities were interesting for both children and adults. It's a 7-minute walk to the sea, the beach has clean sand, and the sea is very warm with clear water. The pool has warm and clean water, with depths ranging from 60 cm to 140 cm. The room was cleaned every other day, and towels were changed daily. On the premises, there are washing and drying machines for 3 euros. You can rent a beach towel for 2 euros, with a deposit of 10 euros. Breakfast is buffet-style, with choices including eggs, fried bacon, sausages, cheese, vegetables, fruits, muesli, flakes, yogurts, croissants, pancakes, etc. Everything was tasty and sufficient for us. There is a café on the premises that operates at lunch and in the evening, with a diverse menu and reasonable prices.

The hotel is located 5-7 minutes' walk from the beach of Santa Ponsa. It is equipped with everything you need to cook. It is almost an EROSKI shopping center. We always bought fresh produce and cooked ourselves. The boy PAB from Kids club was very good.

5 star service. The hotel staff were extremely helpful, patient and kind in how they helped make our stay a pleasant one. Before traveling I contacted them inquiring about their strollers (for the sake of saving other guests from corresponding about the same inquiries, I’ll include the answer here: they have strollers available to borrow during your stay. Yes the strollers have canopies to shelter your toddler from the sun, and yes the back does recline, so that your little one can nap). Joanna patiently answered all my questions regarding this. They also let us check out a bit later, so that we could still spend a few hours before our flight at the hotel. This was particularly nice, since our two year old was unwell. The staff in the restaurant and at breakfast were also extremely helpful and always smiling. The entertainment at night was impressive. Both the singer (he was a really good singer) and the gentleman entertaining the kids throughout the day and in the evening deserve standing ovation for their talent and efforts. The pool area was really good with tons of floating devices and lounge chairs. However, I would suggest having more than two parasols for that many guests. The pool’s deep end is actually in the middle of the pool, (1.40 m) which is nice in that it evenly distributes all the children in two ends of the pool, unlike a traditional pool where everyone is cramped together in the shallow end. For those concerned about potential noise from “the strip/pub street outside, we could not hear any noise from the street. The hotel is located 400 m from a beautiful sandy beach. The breakfast had gluten free options, fried eggs, scrambled eggs, pancakes, bread and a toaster, 3 different kinds of fruit, 4 kinds of juice, ham, cheese, croissants, cakes, several kinds of cereals.

The cleaning of the rooms could be improved. It was making the bed, changing towels and emptying trash, and light mopping of the floor. No cleaning of shower, no wiping tables, and I had to sweep the floor as the cleaning team left the room one day, since it was still filthy. We are a family of four. We stayed in the bedroom with our toddler, and our teenager stayed in the living room. I placed the pull out mattress on the couch - as you could feel the bed frame through the mattress when laying on the pull out couch as intended. I don’t know how this would work with two people sleeping in the living room.

Excellent facilities and location the whole family of a range of ages had an amazing holiday here, Pab the entertainer is amazing with the children we really enjoyed his entertainment

PAB is a great entertainer, he has been there for each and every one of our stays and is a big part of the reason why we continue to return. It certainly wouldn't be the same without him. The food was nice and good value for money.

There was an issue paying the balance of the holiday. It probably wasn't down to the hotel itself but it was something I could have done without whilst on holiday but I managed to get it resolved. I didn't like the fact that the bar staff would continually walk past our view of the nighttime entertainment whilst serving food and drinks. I appreciate they need to serve food and drinks so I think the layout of the tables in comparison to the entertainment stage could be improved by maybe having seating for the entertainment separate from the other tables.

Loved the location it's very central 5 minutes from beach and close to loads of restaurants & bars. Staff were fantastic very friendly and nothing was too much trouble. Pad who did the mini club was excellent. The kids had a fab time at his mini disco and kids games

For the size of the complex there are not enough sunbeds so a rush every morning to get towels out to secure a bed. Their is an evening entertainment programme but what was scheduled to be on wasn't always what was on. Shows were a little underwhelming. Pab definetly was the highlight of the entertainment.

This is a typical family hotel with a lot of kids activities, evening shows etc. Our 4 year old loved it. The pool is nice with different areas so that kids can play easily. Breakfast was quire nice but every day same offer with some changes regarding yoghurt flavor does not work for a longer stay. The staff was really friendly.

I did not like that the double bed was made of 2 separated beds not connected to each other in any way so that in the night we had a hole in the middle of the bed. We had kids sleeping with us so this was quite an issue. I found it also odd that there was no hygienic bed layer - our bed sheets were put directly on the mattress which is quite disgusting. I was also surprised that there were some rules but the staff did not react if guests would break them I.e. kids eating ice cream in the swimming pool. Lot of UK tourists behaving badly- including their kids - leaving trash, "booking" sunbeds with towels and then leaving for half of the day, being loud and ignorant.

Fantastic hotel, staff where friendly and helpful hotel was spotless i watched a waiter clean the brick work on the bar front when it was quiet😯 apartment was clean and comfy and air conditioning best ive ever seen

My only complaint was I didn't like the Sausages at breakfast(not irish sausage but it's a Spanish hotel so if course its not irish) I literally can't find anything else wrong with this hotel