We arrived a little early than the checkin time but our room was ready. The staff were always willing to help throughout our stay, even contacting the tut tut driver for pick up when we needed a little help. I had quite a large bundle of laundry which the hotel did for us without any charge which was amazing. Communication was great throughout our stay. Breakfast was great and due to us requiring gluten free they made us a special bread each morning. Would recommend and would stay again if in Galle.

If the hotel restaurant had more local dishes on the menu we would have eaten there instead. Although breakfast was excellent the menu only had two dishes which were local to Sri Lanka.

A beautifully restored UNESCO protected property. Had a really long stay of about 3 weeks , From the management to staff , everyone was welcoming , accommodating, willing to walk an extra mile , showed the amazing Srilankan hospitality on a 5 star level . It felt like a second home . An extra plus was having a bidet at the bathroom. They gave me an upgrade without me asking , dont miss also on the villa booja half day tour . The property has an amazing sunset view .

Nill

Best designed property in Sri Lanka! I was lucky to come across the property as it had just opened. Great design, right in the middle of the Fort with amazing views from their restaurant and deck. Loved the a la carte breakfast, and the restaurant & bar menu are some of the best I tried in Sri Lanka! An energetic and very personable team, a welcome change from the service style experienced elsewhere during my trip.

I should have booked a few more nights to explore the fort, and nearby areas. The team offers some well curated experience, which I was not able to make use of. Booked a massage outside, but later found out that the property has its own wellness room. Wish I had used that instead.

The location is absolutely superb - the upstairs restaurant terrace is facing west and the sunset over the ocean was gorgeous. The Charleston is very luxurious and the room was extremely comfortable with high quality bed and lovely furniture. The employees were kind and very helpful. We will return to the Charleston and stay there again on our way back from Yala national park.

Nothing

It felt like the entire team went out of their way to make our stay special. Everything about the hotel was outstanding, from the spotless rooms, to their fantastic rooftop restaurant and bar, and the central location. After checking out several other hotels and restaurants in the Galle Fort area, this is easily the top choice.

That it was super clean

The menu could have a bigger selection. If being picky, the generic artwork upstairs in Charlie’s - I thought could be more authentic to Sri Lanka.

Amazing location and even better staff, it’s a must to go to Charlie’s for a few cocktails. We even had a super early check out, yet the GM was there to help us with coffees, packed breakfast & our luggage.

Everything - the perfect stay!

Everything was perfect.

The location is really good - in the heart of Galle, and with sea view from the rooftop restaurant. The food in the restaurant was good, although service was rather slow.

Our room was tiny - but really tiny! - and it seems to be designed for social media, but not for actual use. There is no place to store anything, not even a real wardrobe (they say there is, but you will have to hang your clothes in plain view over the desk - which leads to not being able to use the desk.) One you place your luggage the room is completely stuffed. Instead of giving you some storage space of course there is an instagrammable bath tub in the bath room - again not very smart. We did not feel comfortable here, and we felt the place was overpriced.