The location is great! It’s near the train station, walking distance to the historical town and shopping. The staff in Sorell Ador were warm, welcoming and helpful. I like it that Ador Sorell is taking steps to go green and reduce waste. Another plus is their breakfast!!…..it has a good and yummy spread! I’d definitely recommend Sorell when in Bern!

The wall sockets were inconveniently positioned below the table level. It would have been better if there were usb/usb-c/electrical points at the bedside table level, and at the desk level too.

The location is very good, just 5 minutes away from Bern train station. The breakfast is sufficient, the staff is very friendly and helpful. Cleaning is done every day and free water is available on every floor. There are fountains you can buy. Additionally, the hotel provides a safety glass water bottle throughout your stay.

Two single beds were pushed together. This is not very comfortable and the bed was making noise with the slightest movement and this was disturbing. When I wanted to pay the city tax in euros, they said they could only accept CHF as cash. :(

Location was perfect. Room was adequate

On check in we were given "2nd drink on house" vouchers. On the first night we had a beer and tonic. The tonic classed as free. Imagine our suprise on the 2nd night when ordering exact same drinks to be told the tonic was not allowed with the voucher. Nowhere on the voucher did it give any restrictions. Consequently we decided not to bother. Really shocking to give a voucher honour it one night and not the next. Had this not happened we would recommend the hotel

The staff was amazing, extremely kind, friendly and helpful. Our room had problems with the TV remote control and all was done to try to solve our needs. Their proactiveness was great! The check in was kindly made 1h30 earlier with all info perfectly communicated. Excellent experience with both staff members we were in touch with. Location is excellent too.

The breakfast was good, but not as amazing as I was expecting it to be from pictures. Meaning in variety of fresh fruits and other fresh foods. For 3 people, the room was a little tight.

very clean and exceptionally comfortable room. excellent for 1-2 nights. for a non luxury hotel, they go out of their way to make you comfortable. Staff at check in and check out, the staff were very clear and kind. Amenities: Loved the clean yoga mat in the room! Bed: Comfortable mattress that felt new with good pillows Ventilation: quiet air conditioning fans in the room and a window that opened enough to allow fresh air inside It was pouring rain the day I woke up and checked out. They still loaned me a nice umbrella for the day without hesitation or question. I REALLY appreciate that the breakfast aims to be sustainable with many local products, a solid effort to reduce food waste and climate impact.

The shower head could be cleaner - had some calcium buildup on it.

Close to train station, which was a main criteria for choosing it. Short walk even with heavy luggage. Breakfast was good and plentiful.

We had a safe in our room but couldn't figure out how to use it. We call the staff, and they asked us to come back to reception to collect a key, which we did. Still didnt work. We call reception again, and they came but also couldnt figure out how to work it. No big deal, but suggest staff a trained in how to use stuff.

The hotel is centrally located near the Bern central station and old town. The room was a little compact but clean, comfortable with a kettle, tea coffee, bottled drinking water, and Ritual bathing and hand washing soap. The wafer chocolate on the pillows was a welcomed treat after a long journey. They also had a sustainable policy even with breakfast buffets (which catered to vegan as well) to avoid wastage. The hotel stay also came with a free Bern public transport access which helped when exploring the city.

Whilst I appreciate their efforts on implementing self registration and online check in, I had consistent problems with the process. In the end, I checked in person upon arrival. My sincere appreciation to Anina, one of their front desk staff who responded to my email queries and helped me check in.

1. Location 2. Cleanliness 3. Staff 4. Breakfast was OK but could have been better 5. Thoughtful Provision of Drinking water at the common area, umbrella and a backpack though I didn’t need the last two.

A closed cupboard would have been better My room kettle was probably broken hence was loose connection ( but again that’s not a major issue) A small night lamp bulb was needed at floor level or wherever.

The location is excellent - near to the Bern HBF and Migros, where we could get some good takeaway boxes. The room was clean and with a good view to the city. The staff was super friendly and they really went the extra mile when letting us know we could get to use public transport for free for the time we stayed in Bern.

The heater made some noise at night which we found a bit hard to sleep.

Modern Hotel, good first impression, upmarket ambience, helpful staff (fluent in English), easy check in and check out. Table with chair in front of window, large enough to work with laptop. Easy walking distance from tram stop, main station also within easy walking distance. Luggage were kept safe on day we checked out until we collected it in the afternoon.

We have no complaints.