It was comfortable but a bit dated.

We paid for a family suite to have extra room floor space and a third twin to place our bags. When we checked in and went to room not a family suite. I went back to front desk asked about the family suite. They said they moved our room because there were only 2 of us not 3. We had paid more to have a family suite . Front desk lady not nice or accommodating. We felt a bit cheated with the smaller room space after paying for the family suite.

EVERYTHING! And that’s just not enough, the location of the facility is amazing. Very close to both stations. The cleanliness of the hotel was top tier, but if I had to choose what I found to be the best was the staff. Starting with the manager Simone who goes above and beyond for her guest. Helia who works at the bar/restaurant is amazing, one of the sweetest people I met, with an incredible attention to detail. All the staff from kitchen, to service to front desk is what will make us return. I loved it here and will be considering a home away from home for years to come!! Couldn’t thank you all enough!

No complaints.

Great location, short distance to train station, shops and restaurant. Excellent facilities including sauna, steam room and the free shuttle service really helps for a family with children and heavy luggages. Delicious buffet breakfast and plenty of options, afternoon snack is also good. Superb customer service, kitchen staff were nice and polite. Special thanks to Doreen on the reception for a warm welcome and  providing lots of information on local attractions and how to get around, excellent customer service. She made us feel a very valuable customer. Very  relaxing accomodation, the room is clean we would like to come back.

The location of this hotel is perfect. Right in the middle of the town but set a street back so it is sheltered from the noise of the main street. Also very convenient for the main train station and the Gornergrat train. The staff were very friendly and the hotel itself was pleasant to stay in. It has a lovely reception, seating, bar and dining areas. We stayed in the main hotel on the 4th floor (409). Our room had a big corner balcony with lovely views down the valley and of the mountains (not the Matterhorn itself but you can't have everything!). Breakfast was buffet style served from 7.00am, and it was all very nice. They also do complimentary afternoon coffee/tea and cakes.

There is nothing wrong with the traditional Swiss style but our room and the corridor to it was a little dated and tired in places. We did glimpse some of the other rooms and they looked modern and updated. However there was nothing wrong with our room itself, it was clean and a decent size.

The room was very clean and the bathroom was updated and immaculate. The included, breakfast was delicious and the complimentary, afternoon tea offered many sweet selections. The hotel is located within a 5 minute walk of the main train station and the Gornergrat Bahn railway. It is also within a 17 minute walk to the gondola that takes one to the Klein Matterhorn. We were able to walk every place we wanted to see from this hotel. The outside of the hotel is beautiful with flowers adorning each balcony. The hotel is located on a quiet side street but within a couple minute walk of the main street with all the shops and restaurants.

Nothing

We found this hotel from Booking.com as usual and chose this hotel according to the location and the room specifications as well as previous reviews. Two nights of our stay in this hotel was quite impressive and there were nothing unsatisfactory at all. Room’s size is fine, bathroom is well equipped, and bed is comfortable. Our room had balcony with mountain and town view. The afternoon tea and coffee for all guests was a value added. Receptionists and other staff were helpful and flexible to guest’s requests. Breakfast was plentiful and excellent. Overall, we enjoyed our stay in this hotel very much.

Nothing, it is understandable that it is not possible to see Matterhorn from the balcony.

Everything was great and above expectations. I would like especially commend a staff - Allia (hope I got her name right). When we booked the hotel we could not book two night in the same room due to unavailability. However, Allia volunteered to look into the matter and when we returned after lunch, she had sorted it out, and we needn't change rooms the next night. This was excellent service and done without a fuss. The icing on the cake for this hotel is that there is sumptuous afternoon for guests, FOC! Given the service and the facilities, the price was very reasonable.

Generally everything was good.

Everything was great and above expectations. I would like especially commend a staff - Allia (hope I got her name right). When we booked the hotel we could not book two night in the same room due to unavailability. However, Allia volunteered to look into the matter and when we returned after lunch, she had sorted it out, and we needn't change rooms the next night. This was excellent service and done without a fuss. The icing on the cake for this hotel is that there is sumptuous afternoon for guests, FOC! Given the service and the facilities, the price was very reasonable.

NIL

Location was excellent, just around a corner from the train station. Beautiful flowers on the balconies. We had great view of the mountains. The room and bathroom was very spacious, clean and modern. Breakfast selection was excellent, in particular really tasty bread, bacon and cheese. Great selection of different teas. Food in Italian restaurant was of the highest quality, best pumpkin ravioli I ever had. We also used laundry service which was quick and good value for money.

- in our room wi-fi signal was poor but worked great in the lobby/ restaurant. - one suggestion I would give would be a small table on the balcony for the drinks.

The staff was very friendly, especially the lovely Asian woman at reception. She was our first contact at the property and made a great impression on us. My husband and I were here on our honeymoon and were able to get the honeymoon suite with a view of the Matterhorn. It was a great surprise. It was great having breakfast and tea time at the Hotel as it was included for us. The hotel is located very close to the train station so it made it easy to get there. It was also close to many restaurants and shops, restaurants, a convenience store, and grocery stores. It is a bit of a walk from the ski lift that was open in early November. There are free shuttle buses that go through town to make it easier to get to where you need.

The distance from the one ski lift that was open when we were there.