Location is the best ( close to river and central to every thing).

I liked everything about the hotel ( staff at restaurant , staff at reception, staff at room cleaning…ALL and every thing), but there is an incident though will not affect my overall experience but worth mentioning. Second day of my stay I was waiting to be seated at breakfast, but the person in charge on that day ( tall male in black suit ) kept talking on the phone for a long time ignoring that I was waiting, he was speaking loudly and I waited until another employee came from inside the restaurant because he could see me and took me to table. I found that un polite and very rude.

The location is great 😊 right in the middle of old town facing water. Service was excellent. Unfortunately, it rain every day, so o could not use roof top but on the 1 floor restaurant I had drinks and they were good.Also had the best chocolate cake and I don’t usually order chocolate cakes because I feel they usually are too heavy and too sweet but not this one. It was excellent.

The size of the room was pretty small, the ceiling was low I felt like I was in the attic. The bed was not comfortable. I think it was 2 beds pushed together and was very difficult to sleep because it was definitely uneven.

The location is perfect, being in Zurich it can not get much better. At the river in the middle of the historic center, with many high-end shops, great restaurants and beautiful (historic) buildings and squares. Great infrastructure with convenient walking facilities. The hotel is not too big and really high-end.

Facilities (bar and restaurant) very busy with (too?) many non-guests. Had a hard time finding some space. Sensitive about available pillows for a good night rest, not much choice if you prefer anything else than the 'fluffy' ones...

The location of the Hotel is excellent. The staff was very nice and helpful. The breakfast was good and the Rotisserie evening meal was delicious.

Unfortunately, the smoking lounge is not well protected and the smell goes up in the rooms :( They have not put a door to separate the hotel floor and the cigar lounge... very disappointed by this lack of observation by the Management.

The boat service to the other hotels and restaurants in the family. E tried multiple of the restaurants and took the boat to Herrliberg where they had a car waiting to take us to one of their restaurants on the hill overlooking the lake and mountains. It was amazing!

Everything was beautiful here!! It is located right on the river and the area is spectacular. The rooms are clean. We had a family room but the door was not opened to connect the rooms. there was a staff member outside who very kindly unlocked the doors and then gave us extra chocolates. Very excellent service. the breakfast that was included was outstanding as well.

It was perfect

Everything- every detail was crafted to to make a stay very comfortable starting from the beautiful design and comfortable beds to the highest quality chocolate and sparkling wine awaiting us upon arrival, my kid got her own gifts, the staff at the front desk and beyond was attentive and accommodating, the breakfast was amazing.

Only had breakfast one morning as couldn't cancel it after booking had been paid for so what I had was ok.

Unable to cancel breakfast as it was part of the booking which I didnt think was clear at the time and as I had paid for it all prior to travelling once I arrived I was told I couldn't cancel and get it refunded which I was disappointed about as wanted to try the local places for breakfast/brunch. So I paid for 3 breakfasts but only had one on my last morning.

The hotel location was perfect. All hotel restaurants were in highest quality. Room service / customer care was excellent. The hotel receptionists were so kind and helpful.

The lift was slow and small. Although the hotel was clean, the building feels old. The bathroom design needed to be changed.

The hotel has a perfect location - in the city center, right on the river bank. The building is old and beautiful, but the rooms was modernized and comfortable.

The room was a bit small, but I guess that's part of the building's heritage - space is luxury :)