The hotel excudes a luxurious feel the moment you enter with marble on the floors and walls this is also the case with the rooms where the bathrooms are also marbled. Check in was efficient and we also enjoyed the breakfast which had a wide spread with a range of local options. The location is also convenient with many well known places nearby. The hotspring in the rooms were large enough for 2 people and the ventilation in the bath was great despite there being very little separation between the bath and the room. Everything was clean and comfortable.

Swim caps are a must to enter the hotel's shared hotspring spa which you can purchase from the hotel but this is only available in 2 sizes (1 for kids, 1 for adults). The adult swim cap turned out to be too small for my head. I did not recall swim caps being mentioned as a requirement anywhere in the booking or I might have missed it, so perhaps the hotel should disclose this so that people are prepared.

The room was great and spacious, beds were comfy, and the private bath tub was definitely a huge plus. The common facilities were also quite amazing, in- and out-door hot spring spa, gym, and the video game room. Great place to stay for a relaxing hot spring holiday! The location was also amazing, we were able to walk from the long distance bus terminal to the hotel by foot within a few minutes.

The meal service was a bit of a let-down. A large portion of the breakfast and dinner was served from pre-made food. Another thing that can be improved is the TV in our room. The selection of channels were quite limited (especially limited when it comes to international channels) and, some of the channels were displayed at a rather unusual screen ratio. Would also be great if we had the opportunity to connect our own streaming services to the TV. Power outlets in our room seem to be a bit dated and they don't really hold well to our plugs, I found this pretty weird in a nice and well-maintained hotel.

Breakfast spread was not bad although more international/western food would be great. Great service, very awesome kids playroom. Rooms are clean and modern and there’s private onsen in the room. Near to the Main Street with shops and restaurants.

Very strict on check in timing. We wanted to check in 30 mins before the official check in time but they did not allow. Seems like a popular hotel amongst large tour groups, which crowds up the hotel restaurant during breakfast time.

Hotel recently opened but more classic style Grand lobby, great location in a quite and upscale neighbourhood, short walk to the township center Roms are comfortable and have a balcony as well as a private hot spring, even for the shower

Public spa available but it didn't look so inviting, we opted to just use the private hot spring tub in the room Swim cap required for the public spa Food for breakfast is rather average

Super clean, comfortable, and modern! Stayed in the Superior Family room with a decently sized living room and in-room spa bath! Facilities are also very useful with indoor and outdoor swimming pool jacuzzis, as well as a huge children’s playroom and a gym! Located within walking distance of streets with a wide variety of food!

Breakfast can be better and staff (especially the swimming pool and children’s playroom receptionists) can be friendlier! :)

The spa facilities is very nice, breakfast is wonderful, the room is very comfortable and quite, we enjoyed very much during our stay.

Hotel staff is ok, we stayed during FIFA competition time (世足賽), following by instructions menu in the room, there had a channel which allows to watch FIFA, but unfortunately it's not correct. We call to customer service, they said they can't help, that's pity. With such price in 5 stars hotel without FIFA channel, that's a shame.

We got a very beautiful room with hot spring and bathtub for good price considering all other hotels in this town are pretty expensive. The location is good, you can walk from the train station if you don't have too much luggage. A very good breakfast was included.

Check out should be a bit later

The welcome afternoon tea was very good. The staff are very friendly. We had a bit of medical condition in the evening and the staff offered to drive us to the nearest hospital and picked us up when we're done.

The hotspring within the hotel was a little rundown.

The staff was able to fulfill my request for crib, baby tub, and sterilizer. Baby was able to sleep well during our stay. The location was also great, right in the center of the city. The spa area was also nice, but unfortunately they didn't have a pool. Breakfast was a buffet so there was a lot of options. Beds were comfortable.

The floor in the spa area was super slippery. If you forget to wear your slippers while walking around, you'll definitely slip and fall (like I did). The bed was huge, but it was 2 beds put together so there's a hard gap in the middle.

Clean, good space and play room is good for infant and young children.

The staff need to make guests feel welcome, especially the reception. Hot spring pool tempura is law.