Pool was very good but water too warm,breakfast was great for Thai people but not so good for British

In our block we were the only British,the rest were German and they all sat outside smoking,some smoked dope.They also gathered around my pool talking loudly for hours on end giving us no peace.

From the moment we arrived the staff ensured we were comfortable and relaxed. We loved relaxing in and around the pool and the outdoor massage was amazing. Room service was easily accessible and food was delicious. The swim up bar was also a great addition.

The restaurant hours were somewhat confusing, with some information showing it was open for lunch but when we went down they informed us they were closed until dinner which was a little disappointing but we were still able to order some takeaway pizza which was delicious.

Very very beautiful place, filled with big clean beautiful swimming pools, even when the hotel is full you can feel so much space… Very easy to chill around this big hotel, on the grass or by the pool… the bar is great, staff are super nice! The room was huge, very clean and inviting although the facility is not new, they take such a good care of it. The location is absolutely perfect! And people don’t realize the importance of a good location in Khao Lak… :)

Maybe the only things I would say is that the pool towels are ran down… and the pillows of the bed- way too soft… but other than that- amazing stay!

Great hotel, definitely book a pool access room they are great, we were around one of the smaller pools and it was generally very guiet, they have also added double seats on the patio which have not appeared in any pictures a lovely place to read a book in the shade. Breakfast good but slightly limited, easy walk to many restaurants, market, tsunami monument and beach. Would definitely recommend and would return.

Great hotel with fabulous staff. Swim up pool room is the way to go. We will be back.

The block we started in next to a chicken farm where the rooster crows at 5am. Room change easily arranged but it was low season.

The Waters was in a really good location, few minutes walk from the beach and also really close to lots of shops and restaurants. the night market is max 10 minute walk at the end of the street. this is definitely worth a visit. plenty of pool loungers to go around and breakfast selection was really good. we rented a moped just outside the hotel which was good value for money and quick and easy to sort.

our swim up room was lovely, only thing is the pool tiles look a little dirty compared to the photos. Also our swim up room wasn't by the main pool as booking photos may suggest it was down a side part so a little shaded.

Loved the huge pool and the grounds. We had a pool access room and loved being able to walk straight into the pool. It had both a shelf and steps to get in which was great. The room was very comfortable with decent storage and large bathroom. Location is great for being able to walk to many bars and restaurants. The vibe around the pool bar at happy hour was great, it’s just a pity the cocktails weren’t great.

Breakfast was fine with lots of options but we thought the quality was very average. Disappointing for a hotel like this. We ended up having smoothies across the road instead. Happy hour cocktails were awful.

We had a swim up pool access room on the main pool facing the pool bar and it was absolutely perfect. The bar wasn't noisy and shuts by 5pm so no disturbance at all. The room was spacious with great AC. Plenty of bottles of water and towels provided each day. All the staff were so friendly and helpful. The food and drink was really reasonable for a hotel and plenty to choose from for breakfast. It's in a perfect location with easy walking to restaurants, the beach, the main road, the markets etc. I can't wait to go back.

That I had to come home!

The breakfast each day was amazing, really friendly staff, great variety of food and decent coffee! Our room was upgraded to the Garden Wing Pool view, with interconnecting balconies and stair access to the pool downstairs, which made things super easy with our children! The swim up bar is a great social point especially at Happy Hour, we enjoyed it very much. The amount of Water/Pools was amazing, always something to do!

The air conditioning unit died during the night and leaked water everywhere in the room, staff were great and quick to fix it though! Our kids struggled with the chlorine levels in the pool and got very sore eyes, we had to buy goggles. Some of the banana lounges around the pool and on balconies could do with an upgrade!

The poolside rooms were amazing and the nearby area had so many restaurant options and places to drink at night (but that were not close enough to the hotel grounds you could hear any noise at all)

as a lactose intolerance person, some milk alternatives at breakfast would be ideal. However, when I made a special request for pancakes made dairy free at breakfast the staff kindly made me some which was so lovely and tasted great!