Staff is very friendly and helpful, breakfast was good (some variation would be nice for example with the fruits) and the WINKKS Beach Club was exceptional: beautifully decorated, excellent food, great drinks. Hotel is located in the best location at Sai Kaew Beach: short walk to village, many restaurant nearby. Beautiful garden area.

Our "deluxe" rooms were nothing more than standard rooms. They are quite worn out and the beds are very hard. Pool areas at are not very welcoming or well kept (one of the main reasons we chose this hotels was the three swimming pools... Fortunately the beach is wonderful). The gym is tiny and part of the equipment was broken.

The staff were amazingly friendly and very helpful. The resort restaurant on the beach is fantastic. The food and drinks were great and the layout and view are amazing. The atmosphere was terrific and sitting by the ocean at night is so relaxing. The beach area is great. A few more sun lounges would be great as they were difficult to get by midday. I've never been to Koh Samed before but after this we will be back. Our resort fronted a beautiful, clean white sand beach and the layout of the whole resort is fantastic. I've been to Koh Samui, Phuket and Phi Phi but this was my favourite beach place so far in Thailand. Great for families and kids. No real surf to speak of so very safe for swimming.

We stayed in a cottage and could hear a bit of noise from the adjoining room at night. The bed was a bit hard for my comfort.

Breakfast

pool was first week of our arrival Green with Algae and could not swim secondly fot the chairs we had to fight in the morning

The staff were brilliant and friendly. The location of the resort was fantastic and the layout of the resort was good.

The standard of the poolside loungers in the deluxe cottage area was poor. There was too much rubbish on the beach. This is not necessarily the resorts fault, but it can, along with other bars along the beach, employ people to clear the beach of rubbish to keep it looking good. This benefits the resort.

Great location close to the bigger public beach and "main street" with a bunch of restaurants and services. Lovely little private beach with barely any other guests during the time we visited (late Nov). Also pools for those who prefer them. It seemed like there would be bars at the private beach and at one of the pools but they weren't open. Breakfast was nice and versatile - the only thing I missed was green tea, as there was only a brewed pot of black tea available (no tea bags). Deluxe cottage wasn't big but served its purpose. Nice sea view! We also had a lizard visitor one night and tried to get it out ourselves but gave up after about a half an hour and called the reception close to midnight. They sent someone over who grabbed the little guy and released it outside. The fact that they had a note saying you can call staff to get rid of lizard visitors teels me this probably happens quite a lot :D

Mattress was too hard for my travel companion who got a headache. We had some issues communicating this to staff as the level of English knowledge isn't very high. It worked out in the end but took quite a few calls back and forth. There are mosquitos, as mentioned, so remember to keep the door closed! Also, at checkout they wanted us to wait until housekeeping goes to check our room. We hadn't encountered this practice elsewhere and therefore hadn't reserved extra time for it, had a boat to catch! They let us go in the end before housekeeping got there, Would be good to let guests know about this practice beforehand.

Nicely set out resort and right on a beach with beautiful soft powdery sand! Winks beach club served great food and drink options and service was beachfront too! The rooms were lovely and each had a balcony which was nice.

Maybe it was just the time of year but the sea was full of litter! We saw hotel staff trying to clean up but it was a losing battle as so much was washing in with the tide. Such a shame for a beautiful beach.

What did I like: - breakfast; buffet style with a lot of choice. - restaurant; they have a very good cook and the food for lunch or supper was sublime. - beach; well just fantastic, with a very good drinks and snack service. - room; classic and clean. - staff; very nice people. I had a very good relaxing holiday here and completely de-stressed. Would I do it again? Yes - Will I return again? No, as there are many other places to visit. Thank you for a good holiday. Ha, better to bring a nice gal instead of travelling here alone like I did.

Hmmm: - Very dark room even with all the lights on and the draperies open. - Bad tv connection. - a tad expensive; + 1300 euro for 4 days in Thailand all included = room + drinks and food? - tropical island, so you see everything after one day, there are no special attractions. - dumb Chinese tourists, which are quite impolite during the breakfast buffet round, and don't misunderstand me; I love China. But these are Chinese with money, who don't care about others. - Stupid fire works show.

The resort was just what we wanted for an island retreat for a week. You could relax within the hotel confines and enjoy swimming pools beach and lovely bar and restaurant. Otherwise you could do boat trips. Or jump on very basic truck taxis to get around island to see more beautiful beaches.

Nothing property was beautifully looked after

Rain every day (in Germany we miss rain for month), normaly at night and in the morning. But nethertheless not lonely in the nice resort, rooms and in the warm sea. Breakfast was very nice (with wonderful rain some meters away). Interior design of the bathroom was impressive (I would like it to be the same at home).

The pool and the fitness center close so early.

Perfect location right on a white Sandy beach with beautiful calm sea . The room was good. Gardens lovely. Good breakfast and lovely pools. Only a five minute walk to the Main Street where you can get a great Thai massage for £6 an hour . All the staff friendly and helpful.

Only one small negative thing was that the waiters and waitresses in the restaurant area all seemed to be trainees and needed some extra help in taking orders. It could be a long wait (although we were hardly in a rush ! )