Great location in Kanchanaburi. Tranquil setting. Large room (aware two sizes)

Rooms were very dark. Despite advertising as 24hr access and checkout they made us checkout at 08.30 saying we could use another shower at 13.00 when we would be returning from our morning elephant trip. On return however they tried to get us to use the poolside (open) shower and change in toilet. Did let us use another room in the end - don’t advertise as no checkout time and then change the boundaries! Service in the restaurant was very slow - over an hour for our food to arrive. Suspect only one chef. Tasty when it came.

Amazing experience at U Inchantree. The hotel is located next to the River Kwai and recreates a romantic and relaxing atmosphere. The staff is incredibly friendly.

Some guests with kids were rude and let the children scream or take the renting bikes to move inside the hotel. Totally inappropriate for the location and the type of hotel. They ruined the relax of our last dinner and also breakfast. I would suggest more strict rules with noisy guests.

We liked that the hotel is near the scenic river Kwai. The rooms were also very clean. Food at the peppers restaurant was also excellent. We had to leave the hotel early to catch a morning flight at Suvarnabhumi airport and the hotel kindly packed breakfast for us which was a very sweet gesture. All the staff were very helpful and friendly and I really appreciate them. One of them even entertained our kids when we were checking out places to go from the front desk staff. Highly recommended place to stay in Kanchanaburi!

The only thing really was that there was not enough bins in the room. There was only one small bin in the toilet.

We loved the natural setting, the spacious room and very comfortable bed. Breakfast selection was very good, plenty of options to suit all tastes and nationalities. Loved the location on the river although Terrace Bar was not available when we were there. Happy hour drinks was very pleasant with lovely views across the river and towards the bridge. The Inchantree "tree" itself was lovely.

Restaurant food was ok but menu showed many different white wine choices but only one was available. Couldn't buy by the glass, only a bottle. Our room had a single bed as well as the king and we thought a small table and 2 chairs would have been more useful as there was nowhere to sit other than on the beds although there was a bar stool and high table.

The location was great. Right on the river bend - you probably can’t get better than that in Kanchanaburi town. Morning or night the view was spectacular. Facilities were clean. Breakfast was too notch- possibly one of the best varieties and qualities I have seen for a while. I had a great time exploring the district from this place - walked to the train station, museums, bridge etc fairly easily.

Pool was small and awkwardly near the restaurant, also regularly full of children (which is fine but a little small if you like personal space and tranquility). Rooms was small but sufficient and clean. Bed and pillows were very comfortable. Shower temperature was either very hot or cold and water pressure sucked. Not an issue for me as I didn’t mind a cold shower after exploring in the heat but it was a random quirk that wouldn’t suit everyone.

We enjoyed the property being on the river front. The sunsets were amazing both nights. We were surprised at how much there was to do in the area. We could have easily spent 5 nights and not gone everywhere we wanted. The pool was nice. The room was clean. There was one chair in the room. Two smaller chairs on the balcony. The bed was comfortable and we had two pillows each. We loved the walk in shower that was not a tub. They had a hotel sized fridge. The staff was terrific. They were friendly and were not intrusive on our comings and goings. They were clear on amenities and information about the property. The first night the restaurant was super busy. The man was running all over to serve people at the outdoor bar, pool, and restaurant. The food was wonderful the first night and so was the service. The outdoor area is staged for photos and the lighting is beautiful.

The rooms were on the smaller side, the water in the sink was warm but the water in the shower was cold. There was only one chair but not sure how to add another. The second night the food was over priced. They substituted food which was not equivalent. When someone is paying that price for a meal all substitutions should be explained and choices given to the customer. I would have changed my order. The service by one of the ladies was sweet. She was paying attention. It was not a busy night in the restaurant. We also thought there was going to be a Halloween menu but that was not the case. It would have been fun.

The area is really quite and nice. Restaurant and pool have a great view and good food and drinks are offered by friendly staff. Very good breakfast, clean rooms and good location next to the train station. Really recommend this hotel as value for money is great. Pool is nicer and bigger than it seems on the pictures.

Facilities in the room could be updated, but value for money is still great.

Perfect location in Kanchanaburi. Just a short walk to the Bridge and a short drive to areas downtown such as the museum, night markets and skywalk. The hotel is actually set on the river and it is beautiful to use the seating down there, or have a drink at the restaurant and watch the sunset. Rooms were small but comfortable. Tea/coffee provided. Coffee is a percolator and they also have a decaf option. Laundry service on site, but it is not cheap, although they do a great job. Staff here were really lovely. Breakfast is in the restaurant and had some good variety. Definitely worth the inclusion. We also had a nice private outdoor seating area off the room. Plugs by the bed for charging, which is always preferable. Air con was good, although off when you leave the room as the room card is the electricity. Two bottles of water provided daily. TV in the room, but didn't use it.

My only complaint is that there was a wedding on during a day we were present. This wedding started at 7am and continued until around 2pm. This meant the pool or riverside areas were not available to guests. Additionally, it felt like the staff attention was suddenly diverted elsewhere, and even the breakfast was poorer on that day. All of this might have been easier to take if the we had of been told it was happening when we booked in. Instead, we had to work it out ourselves and make our own enquiries as to when the pool/other areas would be available.

The hotel was perfectly situated to access the river and all it's history, the staff couldn't do more for you and were so pleasant to talk with. We had breakfast included with our stay which had a great selection everyday and was very fresh and tasty. The rooms were very well equiped and the beds were very comfortable.

There were quite a few mosquito in the area but the hotel provided plug in anti mosquito devices that seemed to be affective in the rooms.

the staff are friendly, always smiling, breakfast good, eavening meals a credit to the chefs. a peaceful place to relax after a busy few month in thailand, always come here for the last week of our holidays

Well last visit January 23 this visit November 23, what has happened, no furniture on decking to sit and relax, 4 plastic chairs and 2 small tables, cocktail bar moved downa deck , didnt even know it was there , not lit up or a server, smoking area, yes people do smoke, a small area near the toilets, not a good place to be, people walking past, to near the kitchen,dining ares and pool, you have other places away from the non smokers and to see 8 people around an ash tray on thr car park is terrible, come on .you have to cater for all your guests, they all pay the same high price