All new inside, extra service like swimming pool and spa, good breakfast and good location.

We went to the swimming pool and the employee said to us that the cost is 5€ per person from today after 6 pm, when to the reception they informed us that it was free all day. After that other two people arrived and they didn’t pay because it wasn’t been agreed before. After a discussion they gave us the money back. We suggest to define a clear price for the entrance to swimming pool for all the customer. There is an extra service and it’s reasonable to pay 5€ per person, but it should be defined before.

I would highly recommend the hotel to anyone, because the property is in the great location, everything food, shopping facilities are around the hotel, also easy metro/train/bus access. Staff was very friendly and super comfortable to communicate with also great hospitality. Breakfast was very delicious, rooms were very cosy, comfortable and very clean. Thank you so much once again for great hospitality, i will be back for sure!

Everything was perfect!

The location of the hotel was very good for our purposes (close to the M2 metro line and the T1 tram line that takes you directly to Hagia Sofia, Eminonu harbour etc). The reception clerks (Turan and Yousuf, I hope I spelled their names correctly) were more than helpful with finding us a taxi for the airport on a day when the metro was closed by government order and there was quite a bit of chaos on the streets (1st May 2024). You could also purchase all kinds of activities at the reception (e.g. Bosporus cruise with dinner) which could come very handy if you don't have time or you don't want to search somewhere else. The breakfast was plentiful. Too oriental for my taste, but you could find alternatives. The rooms we stayed in were quiet (facing an inner courtyard) and they were very kind in giving us twin beds in both rooms (as we requested in the booking). I did not try the pool (which apparently was free until 6 PM) or the massage service (I think this was a paid service).

It seemed a bit worn out and in need of some investments. I would have appreciated a couple of more pegs in the bathroom.

Bedroom and bed fridge and kettle inside the bedroom the breakfast was nice

The pool is very little the spa very little and weak my shower doesn't work properly for breakfast the juice machine was broken for 3 days and also the cappuccino has problems to 1 days

Warm friendly welcome from the staff on duty whenever we returned to the hotel and also upon initial arrival. Very helpful, explained facilities to us. Location is excellent - easy access to shops, restaurants, metro, trains and trams. Many of the main city highlights within easy walking distance. Hotel has a pool which we didn’t use. There is also a sauna and steam room. We had a suite on the 8th floor - stunning views across the city and well worth the additional cost. Bed was very comfortable - bedroom and sitting area had very effective air conditioning. Breakfast was typically Turkish and plentiful although things like orange juice and bread ran out very quickly so we had to be quick!

Some of the towels we had were frayed and could do with replacing. Water pressure to shower could be variable.

The hotel is very comfortable, the staff is very friendly. Perfect location to discover Istanbul.

The spa is not included in the room price.

My stay at the Aspen Hotel Istanbul was simply unforgettable! From the moment I arrived, I was warmly welcomed by the team, who showed professionalism and kindness throughout my entire stay. The breakfast service was truly an experience: every morning, Cagla and the rest of the team greeted me with a warm smile, making each day start on a wonderful note. The variety and quality of the food were outstanding, with a delicious selection that catered to all tastes. It was so reassuring to feel that every detail was thoughtfully arranged for our comfort. At the reception, Huseyin, Turan and Onur were incredibly efficient and friendly. They were always available, ready to answer any request and share valuable tips to help explore Istanbul. Their dedication and warmth left a lasting impression on my stay you can tell they truly love their work and are passionate about creating exceptional moments for their guests. Thanks to them and the entire team, my stay in Istanbul exceeded all my expectations. I’m leaving with wonderful memories and a deep appreciation for this hotel. I wholeheartedly recommend the Aspen Hotel Istanbul to anyone seeking a serene and welcoming experience, with a team that genuinely cares. A huge thank you to Cagla, Huseyin, Turan, Onur, and everyone else for their hospitality and kindness!

I stayed at this hotel with my family for one week. The rooms are very clean and the staff is friendly and welcoming. Specifically, Bayram and Huseyn at the reception were extra helpful with excellent customer service.They assisted us in arranging our night cruise to Bosphorus and a day trip to the Princes islands. Breakfast was included with our stay, which was a full Turkish breakfast, and it was delicious. All in all, the staff (Baris, Erkan, Hokan, Dokan,onur,yusuf) made our stay in Istanbul very comfortable. Big thank you to gardash bayram for looking after us well!

Great location. We managed to walk to all tourist destinations within the old city which took circa 20 to 30 mins. The tram link is also close by so if we were tired we could take that which is very cost effective. Great value for money.

The pool was smaller than the pictures. The sauna and steam room are at an additional cost which we didn’t realise. The breakfast was mediocre. The rooms were smaller than expected and the air conditioning is centrally controlled and they didn’t put it on even after we asked a few times. The windows could be opened which helped us keep cool. Saying all this, we paid £461 per room for 1 weeks stay so really can’t complain. You get what you pay for!

Location

Very clean and staff friendly and helpful