I recently stayed at Holiday Inn Istanbul City and had a fantastic experience, thanks largely to the exceptional team on hand. A special shoutout to Fahri, who went above and beyond to ensure our stay was perfect. His English is excellent, making communication so easy, and he was incredibly welcoming and helpful. Fahri even took the time to make sure we got the best value for our money by confirming that booking directly with the hotel was cheaper than using a platform – a thoughtful and much-appreciated gesture. Another mention goes to Ezgi, who welcomed us with a warm smile at reception. She was accommodating and made the extra effort to provide me with a quiet space to pray within the hotel, which I truly appreciated. Serdar also deserves credit for being attentive and friendly, creating a very welcoming atmosphere overall. Room: The room standard was excellent – clean, cosy, and well-maintained. For smokers, there’s a dedicated smoking floor (5th floor), which was convenient. Overall, the hospitality at Holiday Inn Istanbul City is second to none. The staff truly make this place stand out, and I would definitely recommend it to anyone visiting Istanbul. Thank you again to Fahri, Ezgi, and Serdar for making our stay so enjoyable – I’ll be back!

Feedback: The only small issue we encountered was with the air conditioning. It wasn’t adjustable, and since we visited during the colder season, the AC was set to heating mode. This made the room uncomfortably warm at night, but we managed by opening the windows to keep it cool.

The big downside is that the hotel has some floors where smoking rooms are available— why not make 1 block as smoking rooms and the other 2 blocks as no smoking ?? Also at reception there was a gentleman who was so sos o rude and we felt like thieves — I explain we have prepaid the rooms and why he was still asking for Payment — we stood in reception and he realised his error but did not applogises once !! Think the hotel either give him a warning or dismiss him as 2 other guests commented same in the guy Overall — Ergy and Serkan at reception and bell desk were excellent staff !! Breakfast was good and could improve with more choice of local fruits and fresh orange juice

The chap at reception!! The mix of floors of smoking / non smoking — of the 3 wings — 1 should be smoking and the 2 non smoking rooms Location for team into main tourist area is brilliant — only less than 50 meters to Tram station!!! Saves a fortune on taxis and traffic and reduces pollution

Quite Clean Comfortable city hotel which is located on a Main Street has masjids, restaurants and shops. The hotel is in front of the tramway station that going directly to the attraction tourist area (Sultan Ahmed). Moreover, the hotel provide good breakfast buffet, wonderful sitting area around the swimming pool and amazing spa. The staff are respectful and service is good. The hotel is recommended for family.

It is preferable to serve the water bottles on daily basis

The breakfast was really nice cause I love to have fruits and salads in my breakfast and this time there was ample of them available especially melon and watermelon. The breakfast area was nice. Restaurant and seating outside by the pool was excellent. The lounge in the reception area is really nice and relaxing. Lastly I hope I will have the same experience with you on my next trip to Istanbul . Thank you .

The Matress on my bed was comfortable, however it could have been better to be very honest

I liked the staff, breakfast and the gym. the room was very good, clean and tidy.

it’s very hot in the room - the conditioner gives only hot air, you can’t make the temperature lower. if you open the window - you will wake up at 5 am because of the praying in the mosque behind the hotel (very loud)

Everything was perfect 👌 thanks 🙏 for everyone there,such a nice and beautiful place They set my honeymoon room well and nicely High Professionally and very clean 🧼 Location was perfect near by tram 🚊 station (pazarteke) infront of the hotel 🏨 Bus station neary Restaurants and çapa nearby nice place to walk 🚶 by eat shopping 🛍️ I stayed for 12 days it was perfect 🤩

Nice location, nice facilities, nice reception, good over all expireince apart from the last minutes..

The guests are a nightmare and very poorly controlled and managed, bit crowded and messy, especially around the pool after midnight, we were offered to stay at the premesis waiting for an airport cab, yet they opened sprinkles on us at dawn to push us out!!!! It was un acceptable since we offered to pay to stay for few hours but they said no need! Wont affect my room review and my over all expireince, P.s. two bottles of water 330ml each were 100 tl 😅 at the bar

The location was excellent, the room was comfortable with moderate size, the beds were very comfortable, the bathroom good, I didn't try the breakfast, the service and menu at the lobby very good.

The wife sometimes got interrupted. the attitude of 1 or two of the staff, but the majority of the staff were cooperative and professional, and kind. and I didn't like mainly the rules of holiday inn to keep alcohol drinks in the minibar of every room, and the guest has no choice to ask to remove it from his room!!!

Polite staff and clean hotel. The hotel was not busy during my trip which I loved, as I got access to the Sauna, Steam room and Turkish baths without having to wait or sharing with too many people. Tram stop is right opposite to the hotel, which takes you in the city center. Lots of options for takeaways or eat in only a few hundred meters away.

I would have preferred if breakfast is included as a standard across all the options. This will make Holiday Inn city, a perfect place to stay.

Overall I would recommend the property. It was a nice stay, room service food was good and quick. Room is very clean, there may be some noise from other rooms but it is not that loud or disturbing. A lady at the reception was very helpful, i was having trouble communicating for something i ordered and due to be delivered at the hotel, she took the time to call several places and provide an exceptional assistance.

Breakfast is poor for a 5 star. The front reception charged the tax twice, although it was mentioned in my booking that tax is included in the fare, he insisted to charge it again. I showed my printed booking. He wouldn't understand the wording "8 % VAT is included." if I would have insisted further, it would have been an unpleasent argument.