When we booked, the price was comparable to boutique hotels and included breakfast. But there were a few negative reviews, we weren’t entirely sure what to expect. However, every staff member we interacted with was incredibly kind. They even upgraded our room. I gave them my suit to be ironed, but they didn’t charge me, saying it was already in good condition. He even opened the pockets of the suit for me. The gym and pool were good for a hotel, and the game area was a great bonus. The location was also very convenient.

I think the room cleaning should be improved.

The hotel was recommended by someone who works in the tourism industry. We were pleasantly surprised with the level of hospitality, cleanliness, comfort and everything one expects from this level of hotels. Melih Ahmetcanoğlu welcomed us on our arrival, being very courteous. The views of the city both at night and during the day did not disappoint. the breakfast had a vast selection of items for any preference. we stayed only for one night as we were in transit but we shall definitely return. We asked for airport transfer both on arrival and for departure. Everything was delivered to high levels. Thank you.

Did not have enough time to see if anything was amiss.

Perfect and friendly service. I visits every year the hotel and I get always the same room with the fantastic view of İstanbul. So great!

Many guest are in the same hotel after a hair transplant surgery. While breakfast its hard to see all the injuries and feel the pain. It looks like a horror movie. What should I say to the hotel staff? They cannot banned the guest. But it’s helpful to have separate area for them?

The staff, especially the bell boy and the restaurant manager Mr Engin, he was very nice and helpful he even drew to us a cute map showing how to get transportation to airport, also the waiters TiMUGiN, Enes and the always smiling Beyza, she even helped us get cute couple photos at the rooftop restaurant. Also really breathtaking rooftop views around istanbul skyline and Bosphorus. The room is nice, exactly as marketed, also breakfast is ok.

it would be nice if more stuff can speak English.. sometimes communication is difficult.

Cleanliness of the room. Cemile kept it in very good shape and respond my requests promptly. Technical service also respond quickly when I called. Breakfast had lots of choices. I did not get bored even though I stayed 7 days. It is a non-fuss place that you can truly relax.

Nothing that I can think of.

We had a great stay on the 15th floor. Güray kept our room very clean. The breakfast buffet has everything and one can order omelette as well. Engin and his team deliver a fast service and keep the buffet filled until the end. The breakfast is served on the 18th floor with a great view. We felt n good hands there. With the Taxi you can drive to all locations quickly, but can take significant longer during rush hours. Parking is available either thru the hotel or in the parking garage next door.

The location was excellent. There are lots of restaurants and shops that are steps away from the hotel. The price was reasonable for the room I got.

The only problem was the receptionists' attitudes. It feels as if they had been instructed not to smile or be warm with the guests. The rooms service was very slow and sometimes you had to call multiple times to get something. It's a shame as the hotel rooms were nice. I stayed at a high floor room and it was very quiet. I'm just not sure about rooms on low floors as the hotel faces a busy street. The reason why I gave the hotel a high score was that the room, location and price were v. good.

The hotel facilities are great and well maintained. We stayed in the Executive room and had access to executive lounge which it was fabulous. The lounge has an amazing view of Istanbul and the Bosphorus Bridge, nice balcony, good quality canapés and drinks. Executive room had also a beautiful view and an amazing shower! We had an early check in that was really helpful. Staff does whatever they can to please you and we really appreciate it. Would definitely stay there again. Thank you for everything!

The swimming pool is not suitable for leisure, but for proper swimming. It’s required a swimming cap, so bring yours in case or you might have to buy one there. The restaurant with the Bosphorus bridge view is Italian unfortunately. We’d have enjoyed more an authentic Turkish meal during our visit, but that doesn’t change our opinion about the hotel.

One of my main aims for my trip to Istanbul was to plan an event for a series of conferences in this Hotel in the future. Mrs Serra as event manager was very caring with a professional attitude. As a person running my own business, I always pay attention to the business setup of the hotels I stay. The attitude of all staff members from the reception team to waiters and room cleaners was kind and professional. Well-trained staff! Mr. Engin at the restaurant was exceptionally polite like the other staff.

There is nothing I didn't like

Berk,Nurulla and Esra were helpful with questions and issues and showed true dedication. They hosted me and my family very well. Restaurant on 18th floor has a round view of city and Bosphorus which makes breakfasts and dinner delightful and enjoyable. Breakfast options are quite diverse and delicious.

The pillows are uncomfortable.