Location was good. Next building is lulu supermarket. Whatever you need you can find all there. Area was very safe. Hotel staff are very helpful, very kind and smiling face. Room was clean. Whatever you need they are bringing in 5 minutes. Airport just 10 minutes. Dubai mall 20 mins. Only marina little bit far. Mark can solve your all problems about your transport:) you can trust him. He was the best.

The location is great as you can get access to many restaurants and shopping malls around. The breakfast is good, rooms are clean, staff is courteous, especially Mr. Mark and the other female colleagues from Phillipines. They help to get you a taxi as well. Rooms are cleaned daily, they provide bottle water. Total value for money

The view from the rooms can be an issue as the hotel is located in the city and the traffic can cause delays in pickup and drop off. So keep that in mind when travelling.

I like the location, was accessible to everything

The 200 dhs deposit, and they asked or preferred to have it as cash. It will be more convenient if it's thru card ,and return to the card too, because now a days people don't really carry cash. And also, like me that I'm flying back to my country when checkingout, what I'm going to do with the cash? Go and find a money changer? It's so inconvenient.. in New Zealand, it's thru card, and it's so easy and convenient for guests.

The staff were very nice and always ready to help and meet my family’s needs in any way possible, this included reception team, concierge and housekeeping as well. The hotel H1 driver was very nice and always giving tips in places I could visit in Dubai. The room was very nice and clean, just as in the photos. I loved the air scent in the corridors, which was very welcoming.

Nothing.

Charles was extremely busy when I checked in and he maintained his cool and was very polite. He was smiley and helpful.

The area was too crowded and noisy. It can be daunting. Train station is not exactly very near, not possible with luggage.

The location is ideal. Room clean. Plenty of food places available nearby. Taxi easily available. Even the hotel has its own means of transport that can booked for the same price as the taxis. Atms and money exchange close by. Breakfast good and with a good variety every morning. Staff very friendly, co-operative and a special thumbs up to Mr Shams who was beyond expectations.

The receptionist who was on duty on my checking out day

Hotel Location is very good and close to the metro, clean and tidy and Hotel staff were friendly. I loved the smart buttons they have in each room for telling room service to (don't disturb or clean the room)

I had to pay 100 AED as a security Deposit, which never happened in any hotel before, they said that walls are soundproof, but everyday i was hearing the room next to me speaking out loud and every time when they go out and hit the door hard.

Hotel was fairly clean, room service was great. Staff were helpful and accommodating to all needs. All staff were helpful and approachable.

Just felt some areas needed some maintenance and care.

The hotel is very conveniently located close to supermarkets and restaurants. The staff is very friendly and respectful. The room has everything you would need for a comfortable stay

Some amenities such as shampoo or shower gel may be better

I had an absolute blast at City avenue it was clean and matched the pictures. Very friendly staff have accomodated us with a king size bed although our room was standard twin bed to ensure our comfort. Room service was great order breakfast on last day in the room wished I done it sooner as the portions were so good and offered a lot of diversity for different taste. It was definitely value compared to the bargain price we had only down side was transportation but thanks to other review I was prepared and had downloaded careem which is like Uber in Dubai.

This has nothing to do with the City avenue but I went to the salon in the hotel which had very poor customer service; owner was really stuck up and had negative attitude. The salon has no ventilation and everyone was getting really strong hair treatments which made the air very toxic, topped by the lack of professionalism. Personally wouldn’t recommend attending Marwa salon during your stay.