Big rooms , good reception staff Location is good. Inexpensive

There is black mould in the grouting of the bathroom. Power points are linked to the main light switch which prevents device charging at night when lights off

Dear Ms. Madhushani, I hope this message finds you well. I wanted to take a moment to express my heartfelt gratitude for the outstanding customer service you provided during our recent stay. Your attention to detail and genuine concern for guest needs truly made a difference. Our experience was amazing, thanks in part to the excellent night maintenance team and housekeeping. I also want to commend Mr. Suresh for his attentive listening and assistance—he ensured everything was perfect for us. Thank you once again for everything. I hope to see you and your wonderful team again soon!

Night Shift Syed Receptionist

I keep coming back because it's conveniently located just one building away from home. Initially, I wasn't pleased with the facilities due to cleanliness issues and the presence of cockroaches. However, things have improved over time. I now appreciate their rooms, which have become increasingly comfortable.

I have not had any significant complaints thus far, as the facility continues to improve steadily. I appreciate the ongoing enhancements and the overall positive direction in which the property is heading. However, I would suggest paying closer attention to cleaning the bathrooms, carpets, and the area under the bed. These improvements would further enhance the guest experience and uphold a higher standard of hygiene.

I had the pleasure of interacting with D. Madhushani, and I must say that their customer service was outstanding. Madhushani went above and beyond to address all my concerns with exceptional professionalism and a positive attitude. Their thorough knowledge, patience, and willingness to help make the entire experience seamless and pleasant. It's clear that Madhushani is dedicated to providing top-notch service and genuinely cares about customer satisfaction. I highly recommend their service to anyone in need of reliable and attentive support. Thank you, Madhushani, for making a lasting impression!

Nothing

The Staff is exceptionally friendly. I had a room right behind the elevator (Room #601) and requested a more quiet room far away from the elevator and it was not a problem at all. I was very comfortable and extended my stay in this hotel. Cleaning service is also taking care about special needs, in particular thanks to Mr. Muhammad Sabry, and also the entire staff dealt with me professionally. Hotel restaurant also nice, had a Pancit Canton to my liking (AED 26). Overall good value for money and the location near to Al Rigga Road puts you in the center of Deira where every day shopping, restaurants and sight seeing spots in old Dubai are in walking distance. Would come again.

Internet could be improved a little bit.

Rafeeq and Praveen from the hotel staff deserves a shoutout for his exceptional service! From the moment we arrived, he went above and beyond to make our stay unforgettable. His warm and friendly demeanor made us feel right at home. Rafeeq was incredibly knowledgeable about the hotel amenities and local attractions, providing us with great recommendations for places to visit and dine. He was always available to assist us with any requests or questions we had, ensuring that our needs were met promptly and efficiently. Rafeeq's attention to detail and commitment to customer satisfaction truly stood out. We were impressed by his professionalism and genuine care for our comfort throughout our stay. His dedication and hard work should be recognized and celebrated. Thank you, Rafeeq, for making our experience at the hotel truly exceptional! We highly recommend him and look forward to returning to the hotel in the future.

Value for money and comfort.. The room guy was so polite ... Receptionists (Madhu and another lady) was good Has spa,roof top pool, gym , spacious reception etc

Room curtains has lot of dust and it is not being vacuuming properly.. Some of the The reception staffs were irresponsible and disrespectful...this can japradize it's good view ..this was already been escalated to the supervisor Miss Madhu and hope she will address it

I would like to thank the most supportive man in the receptionist MR:Fawaz he always keep smiling and take caring us

hotel and staff are very good

We had a very gud stay Everything perfect Madu and team outstanding Location one of the best

OMG the travel desk who are booking tours, • They need to be smile • There super rude if you don’t book with them • We are big family, the tour price is higher then a five star hotel travel desk they offer me • Please show and tell Wht is the customer service Atlease a simple smile

Firstly, I wanna thanks to Ms.D.Madhushani since my reservation was on non-guaranteed status and we were celebrating our anniversary, so I mentioned prior to arrival but didn't expected that the hotel will do something ,when I went to the room it was beyond my expectation, room was properly organized its really amazing and rest all is fine staff never say no to any request. Overall, it's really a memorable experience for us.

I believe hotel needs Maintenace work in some areas, rest all is fine.