Fast check-in Connected to the mall Professional Concierge and welcoming Variety of dining Options Location is good (beginning of the palm) Nice Spa services

Our bathroom ceiling was damaged and there was water leakage , which took them 2 days to fix it. no direct access to the beach however there was shuttle services. no balcony small lobby

Very nice structure and good services. Breakfast service in-room was superb.

Although the room was supposed to be soundproof, we could hear the tv or radio of the room next to us all night long!

My partner and I absolutely loved our stay here. Our room was very spacious, clean & comfortable. We appreciated the attention to all the little details, such as the lovely toiletries, turn-down service, daily cleaning & replenishing water & towels etc. The gym was phenomenal - it was stocked with diverse and modern equipment and a great view. The breakfast buffet selection was huge and everything was absolutely delicious - honestly one of the best breakfast buffets we've ever seen. Room service was also excellent. We cannot rave enough about every staff member we encountered - not only were they attentive and exceptionally good at their respective jobs, but they were also genuinely friendly and made us feel at home. Also we loved the location in Palm Jumeriah. We highly recommend this beautiful hotel and would not hesitate to stay here again- it actually lives up to its 5-star status!

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The staff at the reception Sami was super friendly and helpful. He also went the extra mile and sent treats for my daughter wishing her a happy birthday!

It was not clear that the beach facilities were not at the hotel but a 8 minute drive. It was also not clear that its above 18 admission rule so the hotel is not family oriented.

The hotel doesn't have a beach but has an agreement with the Kyma private beach club (sea access and swimming pool) which is a 15 min walk or a free shuttle from the hotel every hour.

The main picture of the hotel is of the beach that does not belong to the hotel.

Everything Immaculate property. Great staff. Fabulous breakfast. Fantastic pool area. Most comfortable bed. Wonderfully clean. Bathroom of dreams.

the location is good the stuffs are amazing specially Valentina from the front desk. just be aware that guests less than 21 years old are not allowed to go to the beach

This hotel is incredible. The lobby bar is beautiful with amazing staff, the beds are like sleeping on a cloud, facilities and location is perfect! A brand new shopping centre you can walk through from the lobby and beach club!

Nothing

Hotel is new, and all rooms look modern and luxury orientated. Beautiful view from the breakfast restaurant. Friendly staff. Free valet parking. Best part of this hotel building is the roof top AURA infiniti pool. Looks unbelievable gorgeous, and will sure give you a jaw-dropping experience. Too bad is not part of the actual St Regis hotel.

My main reason for booking the hotel was that I mistakenly thought the entrance to the rooftop 360 Aura infiniti pool , located at the 50th floor, is allowed only to hotel guests. Not only outsiders can come as well, but it is managed by a different company, and a separate fee of 170 AED must be paid.

Staff were professional and tentative. The location is perfect as it is attached to AlNakheel mall with so many restaurants & and cafes. Breakfast is amazing. Small, note that the pancakes get dry so quickly as they are left uncovered. The room is spacious with beautiful and elegant decoration. Having a dressing area for us ladies other than the bathroom mirror with good light and a chair is crucial. The bathroom is huge, with a soaking tub. I left a message that I am celebrating my birthday during my stay, and they decorated the rooms with balloons, happy birthday card wishes, and special sweets. Their toiletries are really nice. I love the special service St.Regis chain do for guests, where they provide free ironing for 2 items daily.

The lobby area is small. The hair dryer doesn't work well. It goes off suddenly as I move it. This is my second visit to the hotel, and I noticed the same on my previous stay in a different room. Last thing, on checkout I noticed they charged me for BF for 2 days, even though I paid in the restaurant every day if I had BF. I had to wait for more than 20 minutes, 2 staff came & each one asked me to wait to review their system. Still, I had to leave to catch my flight before they sorted out. The receptionist promised me a refund, which happened without recalculating the charge as the tax amount will be different with BF cost.