The location was fabulous for those who want a quite place to sit around and relax in front of the beach. A bit out of the way if you want to get into town to do the touristy things like Burj Khalifa etc but we made it work as we loved the resort style of this place and the private beach access. I'd definitely stay again and figure out something else for breakfast as £30 per person per day is ridiculous. The other great thing about this hotel is the friendly staff and service level of taking your bags to your room to everyone working in the on-site restaurants. Even requesting complementary room items like water etc was superb!! No matter how much it was always given.

Breakfast at £30 a day is super expensive. I understand its buffet style however there is only so much one can eat. So this is way overly priced. It's the one thing I really did not like about the hotel/resort and really needs to be reviewed to make it more amicable for the guests.

The staff were fantastic. It’s a lovely hotel, not too big which is nice. Lovely views of the palm from room

Breakfast could offer non halal sausage/bacon like other Dubai hotels.

The general vibe of the hotel was good. Breakfast was acceptable, staff very friendly and the pool + private beach adds a nice layer to the experience. The regular buses to malls also were a great addition

Really only one thing is annoying. It takes at least 20 minutes by car to get to the "beginning" of the palm, plus there are no public transport options, other than a taxi. Where we paid like 70 AED for a trip to Jumeira beach, the metro+tram+monorail cost like 9AED. So it is very far from anything.

We had the beach next to us, all the staff but especially from the breakfast and the valets were AMAZING! The food was good, great variety. Quiet and nice location for beach time.

It did not feel like a 5 stars hotel. The sunbeds and the towels were old and the towels would break apart. The bathroom would leak water after we took a shower and the fridge was making noise, we had to place something on top of it to stop making the noise. The iron was very cheap and old, it looked like our clothes were the same as before and when I put water inside the whole iron table was soaking wet because of all the water that leaked from the iron.

I am glad that I had the luck and the inspiration to choose this hotel! All my time of stay 11-18 September 2024 I enjoyed all the superlative hotel services! The description of the hotel on Booking.com corresponds 100% to reality. All the staff are very professional and respectful! Exemplary cleanliness and the breakfast is very rich, high quality and for all tastes! Here I also note Mrs. Thu zhar for her pleasant manner to behave towards the breakfast customers. Upon my arrival on the night of September 11, 2024 service staff respectively gentlemen Mike Kevin, Zahid, Sameer they had an extraordinary attitude in a small incident I had with the taxi driver who brought me from the airport. I thought later that they defended me as the men in my family would have done! The beach is private and equipped with sunbeds and umbrellas, clean and well maintained! And here I want to note from the staff Messrs. Azeem and Suranga who took care to make me feel good at the beach. And let's not forget the manager Salma, whom I met in the elevator, with her beautiful smile and wanting all the hotel guests to feel good! All chapters score 10! For these reasons, I decided to stay another week, respectively September 18-25, 2024 at this hotel! As a synthesis Here is Heaven!

The room was spotlessly clean, the cleaners were fantastic providing prompt, efficient daily room turnovers. Great selection of food at breakfast and the staff were amazing, so friendly and happy to help. The shuttle bus service to three malls is an excellent feature. Lifeguards at the pool and beach were great too and greeted us daily with a smile.

The only issue for us was the location as we found it too far away from things we wanted to do, but we aware this cannot be helped.

I upgraded my room to a sea view room at 8th floor with extra AED 400 for 4 nights. I would say it was worth to do so as the view was amazing. But some of the hotel could do the free upgrade when it is available in the late evening. The breakfast also have the unique view outside when it is not windy. I had free transportation from airport to the hotel, made my first day after 8 hours long flight.

some busy hours, the breakfast is not available to have a seat. we have to wait.

The staff !!! Best welcome ever ! If you are lucky on the day of arrival you will be welcomed by the GIANT mr Emmanuel!! Then at the reception you will meet Miss Sheymah or Miss Iman At the restaurant ask for Mr Ousama if you want a 5 star service . The diner buffer is not huge and confusing the quality of food is outstanding ! Many thanks to Miss Yvone And respect to Mr Mustafa the duty manager who is a real problem solver. The view from the beach is ace!

The coffee at breakfast is the most disgusting drink ever served (i guess its robusta not arabica) They offer to their customers an alternative from the bar but its not better If you want a good coffee from another bar next to reception you will have to pay. The TV never worked .the technician came and disappeared. They didn't offer an alternative.

The hospitality was superb, and the staff were wonderful. Everyone was helpful and friendly, and made sure the guests were comfortable. I arrived early so I hung out by the beach and by noon my room was ready. They also accommodated my late check-out request. They also have a spa with an amazing service, I stayed there to unwind, and with the sea view room, and the sunset, how can I not relax! Special thanks to the Front Office Manager, Mr. Mohammad Rafat, for his extended generosity. Highly recommend it. Oh, and there's a shuttle service (with a schedule) for nearby attractions/malls, etc.

Not much, so long as the property is regularly maintained. Its location is however a little farther than expected from malls and other attractions, though the shuttle service offers a certain level of convenience, the schedule and destinations are rather limited. So one might want to make special transportation arrangements.

The whole hotel staff were soo helpful and kind. The hotel was so beautiful & clean. The breakfast was real good , very good range. Also theres free shuttle bus service that allows you to go to a range of malls. Would reccommend 10000%. Wish I could go back. The pictures I have attached to this review are screenshots taken from a video as it does not allow.me to upload videos so the quality of the pictures arent the best however I assure you the pictures does not do the hotel justice.

The first day the hotel had all the lights& fountains on in the pool in the evening, the atmosphere was amazing. However for the rest of the stay the pool light wernt turned on and also the pool fountains were turned off (I'm not sure if this was because it was broken but this was the only downside) .