Good vibes and clean

No free pick up and drop off given its next to the airport. Rates might be low but for family of 3, ended up paying 25% of room cost for transport to/fro the hotel. It was 5-7mins ride each way.

Radisson Red is an exceptional hotel and worth the price we paid for the room, breakfast and late check out. The entire hotel is styled beautifully, immaculately clean, and very functional for most people’s needs. The room itself was incredibly comfortable and quiet, and afforded us a great nights sleep that was much needed prior to our 31 hour travel day. We had breakfast included and the offer was delicious and catered to various cultural needs and desires. On offer were all the usual options for an English and continental breakfast, Indian food, more fruit than you could imagine, pastries, cereals, yoghurt bar and more. All good was hot, well cooked and the areas kept clean and hygienic. Customer service was great and the lovely check in staff were helpful in arranging a late check out for us to ensure we had adequate rest for our flights.

The pool was not functional and although I would have been okay with this had I have known, the reason we booked this over other more cost effective hotels was for the pool use. I think it’s essential that this is documented in the booking process to allow people to make an informed decision.

Clean comfortable and very handy to the airport with the shuttle bus at the door Also was able to get dinner which was quite tasty Good lay over location

Staff need to be better informed about shuttle as I was told it was a 15 minute trip and it took 45 . Same as when I was searching for shuttle after 12 hour flight times for shuttle not clearly documented , whilst it’s supplementary service it critically to their location and purpose of hotel

Great room with lots of space and a really comfortable bed. Clean and well designed room. Close to the airport. The place is quiet and you can really relax during your stay. Shower and bathroom were clean and really well organised.

Staff was slow in the check in process, we had a really big line which was slowly moving due to some of the staff members being really slow in handling customers. Restaurant has very small number of dishes available and is really overpriced. The advertised “airport shuttle” is really misleading. They do not have a shuttle, they use the hotel hopper service which is really infrequent, really expensive and sometimes already full. Additionally the staff is borderline unhelpful in booking a taxi. We almost lost our flight because of that. Probably walking to the terminal may be the faster route at some hours.

It’s clean and comfortable. it’s handy to the airport. The breakfast buffet is well stocked with lots of options. Service was pleasant

Black walls, grey granite tile and splashes of red…it’s a grim colour scheme.

Friendly and helpful staff, clean and well-equipped room, the kitchen accommodated the early (before 6am) traveler that I needed to be. I enjoyed my stay.

It is the first dropoff spot for the airport shuttle after being picked up at the airport. This also makes it the last pickup spot when heading to the airport. Based on what I witnessed, many of the hotel's guest rely on the airport shuttle service, but the shuttle service doesn't provide enough vehicles to meet the demand. One may wait forever for the shuttle to end up needing to take a taxi.

We loved the pool, which included the steam room and sauna. Very relaxing! We also loved the style of the hotel, great color scheme and decorations. The hotel was well visited, with a lot of people coming and going, very lively.

We had a hard time getting to the hotel from Heathrow airport. We thought we could take a shuttle from Terminal 3, but this turned out to be a shuttle for many hotels in the area and it ran only one time an hour. Once it was time according to the schedule on the sign, the bus was too full and we could not get in. In the end we walked to Terminal 2 (with our two young kids and luggage), we took one of the local bus lines, which was in the end the best option to get to the hotel. It was cheap and fast. It just took a long time to figure this out (2 hours).

Great rooms clean and exactly as pictured. We stayed in a family room and it was lovely and spacious. The room was clean the bed was very comfortable. We had breakfast on the Saturday and it was exceptional the choice was vast and the food was well cooked and fresh!

Parking is the only downside to this hotel spaces are very limited so cars are parked on double yellow/red lines. Hotel guests are charged £15 a night with no guarantee of an actual parking space which I believe is poor. This is definitely a big negative and it appears something many guests have given negative feedback on.

Cleanliness of the hotel and the rooms. Facilities were great. Loved the decor with the injection of red. Very nice hotel

The atmosphere  wasn't as friendly.. but it was OK.  I think there should have been an instruction leaflet about the hotel, like when the fitness suite is open or the time of breakfast,  check out times, etc. How to turn on lights, etc.  The atmosphere wasn't as friendly. I  felt a bit uncomfortable.  The guy who cooked the breakfast  was nice. Breakfast selection was minimal, not worth the price.   I was also extremely disappointed with the £15 a night parking charge. I was  also disappointed with the TV channels as most of the films were from the 1990s. Such as highway to heaven..  For such a  modern hotel, more modern channels were needed.  This is an honest, unbiased report, I'm not sure if I would come back as a result  of these comments, but it's not a definite no.

Excellent hotel and facilities. Staff were all lovely.

The one thing that lets you down is the Hoppa bus there is no proper schedule that the bus sticks to. Waited 45mins in the cold on arrival for a bus from T2. On the departure day 24 Feb back to T2 I waited on the bus from 610am until about 650am and in the end I jumped in a taxi as well as many others that were waiting. The LHR hotels need to work together to get the service improved. Its not good at all! Many thanks