I recently stayed at this hotel for four days and had a fantastic experience. I was informed that the hotel had just been taken over by a new company, so they warned me of expected teething issues, but everything ran smoothly. The staff were incredibly accommodating, and a special mention goes to the regional manager (female , blonde hair), who personally checked in with me every morning to ensure I had no issues and accomedated me throughout. The rooms are well-equipped with everything you need. It is comfortable, clean, and practical. The location is excellent, right opposite the train station, close to shops and restaurants, and not far from some great hiking trails. A big thank you to all the staff for making my stay so enjoyable. I highly recommend this hotel, and for those driving, I suggest parking in the train station car park, which is free of charge. Would definitely stay here again!

I was stuck unexpectedly and perhaps normally would not have chosen this hotel. I went along with some trepidation and found exceptionally kind staff, a large comfortable clean bedroom with settee and new looking en-suite. Older style with not every modern facility but it was a great place to stay all the same. I would happily return.

For the cost I could not expect anything better and therefore nothing to dislike, it exceeded all expectations It would though be helpful to get the new name ‘The County’ on Booking.com and elsewhere

The location is great and near the train station. The rooms are clean and of reasonable size. The bathroom was clean. The breakfast is pretty good. English breakfast and it was freshly cooked and served.

The parking is limited. The rooms are bit noisy as I can hear noises from the adjacent room. Noice of passing by cars as the window was opening on the road side. Better to have more variety in the breakfast.

Perfect location and excellent value for money being so close to the Lake District .our 2nd time here and won't be the last. Staff are very welcoming. Beds clean and comfortable. Large clean ensuite / shower. Had a bedroom on front this time couldn't hear traffic .

Difficult to find car parking if you arrive late. Best to park up early then go out in the evening as Kendal is in walking distance.

Hotel was great location and very comfortable....staff were absolutely brilliant and very helpful and attentive to our needs. The Manager Amal was such a lovely, kind Man and helpful in every way.... thanks for your kindness Amal.

Breakfast wasn't brilliant could do with upgrading to more quality food products possiblity a menu?....the waiting staff were absolutely lovely and great at there job thanks

I had a lovely tastefully decorated room. The bathroom was newly modernised with large shower area The staff were friendly and helpful. Full English breakfast was delicious and just to my liking. Great location.

The water from the shower was too hot. The room was very warm too but a fan is provided and I could open a window. Better than too cold!

The staff were amazing. Nothing too much trouble, five star treatment. Breakfast was good, with plenty of it.

Lack of onsite parking, however the rates on the nearby public parking site were very reasonable. I have a back injury, so carrying stuff back and forth was a bit of an issue, crossing busy roads etc. However, that's not the hotel's fault.

The staff were welcoming, helpful, the room well presented, clean and comfortable. Centrally located, only minutes walk to the town centre and even less to the railway station.

The use of winter duvets in summer for us was not the right choice, however for what appeared to be the majority of the clientele, being at least 70 and over, probably why. The housekeeper didn't refill the shower gel dispenser before we arrived, not that it mattered as we had bought our own.

Great location, friendly staff, easy check in, good sized room, super king bed, clean bathroom, proper hair dryer, Great value, would stay again. You could be picky about some bits in the corridors needing refurbishment but if that's an issue, then pick a different price band. Had a great stay

Staff were welcoming and very friendly, room was comfortable and warm. Breakfast was pre-ordered the night before - basic choices but was delicious. Room had everything you needed, plenty of storage space. Tea and Coffee making facilities available in the room.

Struggled to find parking close to hotel