property was very spacious, safe balcony, accessible to city centre and overall a nice stay.

when arriving at the property i wanted to give my daughter a bath before bed but for some reason the hot water wasn’t working in the bath or shower. i ended up giving her a bath in the morning so im assuming hot water is on a timer which i wasnt aware of. Not only that but in the morning their was someone making very very loud continuous bangs when i went outside the door to investigate i was told it was maintenance work on the doors, again i wasn’t aware which scared my child and we did leave earlier than planned.

Everything is ideal with this booking, self catering, ideal location for the city, even though you have to have a deposit which I didn’t realise until I paid for the room, that’s more of the booking.com platform to revise and review. But my host was excellent!

Booking.com making it more clearer that a deposit is required

Staff and manager were super friendly. Manager was available via messages and phone at all times. Lovely, clean room with everything you need. Comfortable. Manager allowed us to store our luggage prior to check in and they were already in the room once we checked in. Nice table and chair on the balcony. Big tv.

It was a bit hot. But a ventilator was provided promptly by the manager.

The place was absolutely beautiful with good amenities.

No where on their booking info did it state you also had to pay a £150 deposit. I was emailed by someone working for Empire service at 4.45 when we arrived that I couldn’t have the codes to get in until I paid him the £150 deposit.That is not acceptable so be aware

The location was ideal. Close enough to the city centre for socialising, but far enough away for a great night's sleep in a quiet location.. Very spacious apartment, bigger than I expected, with a lovely balcony to chill out on, and everything we needed for a relaxing stay.

My only minor issue was the plugs in the bathroom sink, and the bath, didn't stop water from draining away, but it was only a minor issue.

I love how close it is to train station 13 to 15 min walk. There was a big tesco around too, the whole stay was so comfortable

I would like if the owner can add one big pit yo the kitchen utensils, the pot were too small and couldn't even cook one spaghetti in the biggest pot there. Also, the main entrance door downstairs wasn't working we had to wait for someone to open it for us from inside everytime we go outside.

Well presented apartment very close to the city centre. Parking is in the building so that was really helpful. Lastly, Nick is always available over text/calls whenever you need him.

Great communication from the host. Easy enough entrance + access to building/apartment/car park

Bedside table tops were a little dusty, as was the work desk. Bedding had small stains on it.

I've been going here for years now and each time small improvements are made. Balcony is a treat and this time we had patio chairs.. Equipment in situ well thought out. Wifi excellent and addition of keysafe great for when trains are delayed as was case with me

Great sized apartment , always well maintained have been using these apartments for years now and always satisfied.