Plenty of choice for breakfast. The room was comfortable and we liked the addition of a coffee making machine. The dinner menu was better than on our visit in Sept 2023 - more imaginative now.

The decor in the corridors needs attention. It needs to be fixed. Someone charged a meal to our room number! We saw it on the final bill and explained to the gentleman on reception that we had dined elsewhere on the evening in question. He adjusted our bill accordingly. Either the server had misheard the room number of the person who had dined that evening - it certainly wasn't us - or someone deliberately quoted a room number to get a free meal, and we were the unlucky ones. Is there any way this sort of thing could be avoided?

Good choice of options for Breakfast. Evening dinner also available at separate cost with good choice and good size portions. Location of restaurant dining room overlooked the harbour so great for viewing whilst dining, even if your room didn't overlook this. Great walkable position overlooking the ferry terminal. Also on main bus route with bus stops just outside the hotel in each direction. Whilst some bus routes originate at the Viking bus station in Lerwick; approximately a 15 minute walk, some buses do stop at the hotel on the way back. All the staff were friendly and helpful.

The location was excellent, straight across the road from the Northlink ferry terminal. The hotel was a gentle 20minute walk into Lerwick, gentle as we took our time to admire everything around the area. The staff were lovely, you can't fault them on how often they checked in and offered to help us in any way.

The pillows in the room were old and bit tough.

Convenient to ferry port & town centre, quiet & spacious rooms, breakfast & dinner options, Town bus service outside door, taxi drop off

The rooms were overly warm, but Lerwick did enjoy some unseasonably warm than usual weather during my stay in early October for SWW 24

Breakfast very good from a full cooked to plenty of choice on the buffet breakfast. Handy for the ferry terminal but a good walk into Lerwick if you wanted to try other bars and restaurants.

The bed was rather dated and in need of a new firmer mattress. No storage in the bathroom. No bathroom door hooks for dressing gowns.

While the property is a little out of the main town and a bit old fashioned but it was only short walk to the facilities walking past Charlotte castle on the way. Great location for us as the weather was good and we could walk our dinner off before bed.

If you were late for breakfast all the croissants had gone

Breakfast was good and fast. Room was clean, comfortable and quiet.

Hotel seemed a little dated. Scaffolding around outside of building indicated maybe work was in progress but interior needed refresh. Wallpaper peeling in many areas.

The service from the staff was always with a smile. In the restaurant, the food was of a good quality for evening meal and breakfasts had a large choice. It had all the amenities that you would expect of a 3 star hotel and I believe it is good value for money.

Location great for getting to and from ferry, but very long walks into town.

Breakfast was the same thing everyday. Would have liked some variety, especially different pastries. But the staff was very attentive and kind.

Steps away from the ferry terminal - very convenient for travellers on foot. We soon realized that travelling on foot or by public transportation was impossible - the staff hooked us up with an extremely cheap and flexible car hire for the day! Friendly, accommodating and helpful staff with great recommendations for wool wear shops and scenic routes to the cake fridges! Walkable to city centre and Commercial Street. Staff accommodated early arrival and held our bags until check in and later until the ferry arrived. Room was functional and comfortable. Breakfast was great with several cooked options.

Walkable and convenient for ferry travellers on foot but not the most picturesque location.