Breakfast was great. The breakfast manager Phyo (from Myanmar) was super attentive and friendly; it was a real pleasure to be taken care of by him. He would always spend time talking to us, never rushed but still was ablle to attend to others too. He made our stay very special.

The mandatory/discrescionary service charge applied to the room fee. This is applied everywhere in London and is a disgrace - if I want to tip a waiter, room cleaner whatever I want to do that myself, not have the tip applied to my bill in the the hope that I oversee it. To claim discrescionary this was way is extremely distasteful and, in my case anyway, results mostly in NOT leaving a tip.

Beautiful decor and well designed room.

Room 007 has a problem where you can hear when everyone above you take a shower or bath when the water goes down the waste pipes.

I enjoyed the convenient location near Green Park and Piccadilly, and the staff was friendly and always willing to help.

The inexpensive plastic windows gave an otherwise stylish room a rather basic feel. Conveniently, the room photo on the website didn’t show the windows—had I seen them, I likely would have booked something else. As for the bar, the signature cocktails were disappointing—among the worst I’ve tried in years (and I’m an avid fan of high-end cocktails). One cocktail was so acidic it tasted like straight lime juice, while another was overly sweet, masking the spirit entirely and leaving only a cloying taste of sugar.

All staff were excellent. Concierge, housekeeping, breakfast room and Bar.

Room 515 was a good size room, but impossible to get a comfortable temperature. If the heat was on, irrespective of setting it was too hot, and by turning the heat off it got too cold, I travel a lot. Over 200 days per year. While the breakfast staff were excellent, I did find the breakfast to be poor value for money even by London standards, At least stg 8.00 too much based on choice, quality and market. To be honest I stayed at the same location when it was a Hilton for the last 25 years, and while your staff are much better, the Hilton's breakfast was better ... more choice and much better value for money. Notwithstanding I found the bar food prices to be fair (and service was excellent).

Decoration, little touches in bedrooms, food delicious. Bed very comfortable! However above everything else which we couldn’t fault, the staff were fabulous. Friendly, helpful and kind, from the door man to the bar staff and concierge, everyone we spoke to were lovely. They went above and beyond for us. My daughter was ill, I asked front desk at 1am about getting medicine and within 20 mins we had a medicine delivery. The night porter also brought her warm milk, honey and lemon too. I was travelling alone with her and they were a huge support. I have never stayed at a hotel where every member of staff were so helpful. I will be travelling to London a lot now and I wouldn’t stay anywhere else.

Everything was perfect

The location, staff and overall hotel was wonderful!

The thermostat in the room was not properly working. Several days when we returned to our room the heat was completely turned off. We called down to the desk and within 3 minutes the manager was in our room. He wasn’t able to fix the problem but offered to change rooms . He brought a Dyson portable heater up to our room for the rest of our stay which was 6 more nights. We were able to adjust the heater a bit on our own but it was never consistent.

I love this hotel and I choose to stay here every time I visit london. The location is great with green park tube opposite. The staff went the extra mile with our request of an early check in which was very appreciated as we arrived so early! They also added special touches for my birthday which made our stay even more special. Concierge service is also amazing as they stored our bags during our last day which made our last day enjoyable as our train was in the evening. I wouldn’t stay anywhere else.

Food is very expensive 1 meal including a sandwich costing nearly £100…. It was late Friday night and we were very tired and didn’t want to hunt down a resturant. They also take an extra £100 for your ‘extras’ ie drinks and food during your stay. Reception tried to charge us for 2 breakfasts which we didn’t have which was annoying but was sorted instantly. Very small things.

Location great ! Situated in a nice area & Tube station close by. Bedroom very comfortable- great temperature.Bathroom although snug had a large shower and fantastic supply of hot water. Complimentary mini bar and nice toiletries etc Excellent breakfast. Bar inviting & well staffed. In fact all staff eg desk, door etc excellent !

Unfortunately we could hear the tube trains. We ate in the bar and enjoyed the food but think small tweaks could make it better eg bigger serving dishes.

This is was my second stay at this hotel in a month and I have to say it is now firmly one of my favourite hotels in central London. I am not tempted to look for anything else. Ever. The location is amazing and quiet. The rooms and the decor are fabulous. Everything nice and very clean. Beds are comfortable. Breakfasts delicious. Staff polite and attentive. The bar has great drinks. We also had a surprise upgrade to our room.

I just have a suggestion not really a dislike. My mum is allergic to feather. So the pillows were replaced instantly but turns out that the duvets are also feather. So may be a stock of alternative duvets would be helpful. Having said that the staff has really tried to resolve this issue and gave us plenty of blankets.

Breakfast was very good!

The room was very small. We had to upgrade to a bigger room. I tried to cancel the last night of one room and although I told the hotel when we arrived (we stayed for 5 nights) they did not agree to reduce the cost saying they can't because I made the reservation via Booking. I don't believe this is correct and I think that if they really wanted to help they could have helped us. I sent them a letter with my complaint and never got any response.