I'm a wildlife photographer and the main purpose of the trip was to photograph Red Squirrels. We didn't even need to leave the hotel grounds to do so! Lovely hotel with beautiful woodland surroundings. Not the most modern hotel, but full of character and we like that. The staff were friendly and very helpful. We hadn't informed the hotel that we were bringing our little Jack Russell because there we weren't prompted to do so on Booking.com's online form, but that wasn't a problem, because we were moved to a dog friendly block only yards from the Red Squirrel woodland! I guess we were lucky that there were dog friendly rooms available at the time, so my advice would be to mention it in the comments section on the booking form if you are bringing pets.

No complaints, I read the reviews beforehand and everything was as expected.

Another fantastic stay at this hotel, It was a 50th birthday treat for my partner, I asked if they would put some 50 balloons and 2 bottles of cider (we don't like champagne lol) in a bucket of ice in our room which they did, I asked if they would have a couple of vanilla slices with candles for our pud, nothing was too much trouble for them, exceeded my expectations, Sam and all the staff were fabulous, always very friendly and helpful,the food was excellent ( compliments to all the chefs). We went on the red squirrel walk, saw loads of them, beautiful waterfalls. Thank you for another wonderful stay, and huge thank you to all the staff 👏👏 xx

It was nice and quiet, my room was lovely and in a very peaceful area, it had all it needed to make a very pleasant stay. The staff were lovely, super friendly and excellent customer service. Food was very very nice, I had roast beef first night and steak pie the second and the breakfast was fantastic with a great choice. I went on the red squirrel walk saw 3 of them eating nuts, took pictures and videos, beautiful, I went on a lovely walk, beautiful waterfalls, scenery. I would definitely go back again.

It depends on what type of stay your looking for, if you want nightlife not the place to stay. I just wanted somewhere to chill and relax, was perfect for me.

The hotel is located in a very quiet place. The building is 130 years old and gives off a special atmosphere. Breakfast is served in a very rich and comfortable buffet. The food is delicious and the service is pleasant.

No

Helpful, friendly staff, rooms were adequate and clean, comfy bed, breakfast was enjoyable and plenty. Stayed here for work so did not really explore surroundings but looked good from what we saw. The best value around.

It was a little out in the country, by water and with access to a small wooded area. Here you could see and feed red squirrels! Inside, it was full of character, interesting features and beautiful period detail. It was clearly well looked after and maintained. The staff were very friendly, polite, helpful and knowledgeable about the hotel and area. We enjoyed a lovely evening meal and buffet breakfast. The lounge/bar area was comfortable and spacious and there were games and books available for anyone who wished to use them. It was booked as a handy stop over on our way North (it’s just off the motorway) and was a delightful surprise!

Nothing!

Beautiful hotel, staff were very helpful, especially one of the cleaning staff who was extra helpful when I mislaid my phone connector, she went out of her way to assist me. Breakfast was amazing, the setting of the hotel was perfect just a shame I was not staying longer!

We loved the feel of the history of the hotel, in some way a living museum piece. Please preserve that during any future refurb. The room was adequate and the bed was comfortable. The walks through the woods and the Red Squirrels were a bonus. Large evening meal the night before left us only needing a fairly light breakfast. There was far more on offer than we needed so the continental choice available was ample, even thought cooked breakfast looked tempting.

Though nicely off the beaten track the track itself could do with upgrading.

The staff was amazing. Very kind caring and helpful. I didn't like being put in a separate restaurant/breakfast room far away from where breakfast was served especially after noticed there were lots cobwebs in the room. Overall: amazing reception staff, the hotel needs a bit of touch and cleaners need to look up. I think I would like to come back

Advertising as a dog friendly, dog owners are being put in a small room far away from the restaurant. And after booking with a dog apparently additional charges taken at the check in

Location and ambience

It was understaffed and getting staff attention was difficult, including at reception.