I was impressed with the quality of the refurbishments as well as the extra touches, like tissues & bottled water in the bedroom. Breakfast was plentiful & of reasonable quality & the cleanliness of the place gave me confidence to return another day. Staff were friendly & helpful.

I feel it would be good to have some information left in the bedrooms. Instructions for the TV, times of breakfast & entertainment etc Although I was told I could phone through to reception for help, I would have preferred the independence of information cards/leaflets. The crumpets/ croissants which are placed out for breakfast had a dried out feel about them. Perhaps it’s an idea to cover them or put them plastic containers instead of leaving them to the air.

It offered a lot, although we didn’t use those facilities. It was a good location, an easy walk into Ramsgate. There was a car park, not huge but plenty of free parking outside. The bar area was nice, we didn’t eat dinner there but liked the Continental breakfast that was included in the price, plenty of choice including a waffle maker. We had an executive room, with a four poster and a balcony, it was very big with a sofa, air conditioning (weather was cold so didn’t need it) and a fridge which was a bonus. Plus a smart tv which we did watch. Very friendly helpful staff. We didn’t do all the things we wanted so will most definitely be back. I would most certainly recommend this hotel.

The rooms are clean the bed is comfortable and to have entertainment was a bonus

Our room was to hot But I’d rather be hot than cold also when I tried to turn the radiator down the actual knob at the end was broken. I forgot to mention it to the hotel as I was only there for one night . Also when my husband ordered the burger from the menu they had sold out . He choose an alternative it came out it was cold and he said it was like a load of dogs food so he went hungry as he only ate a handful of chips he did say to the young girl as she was clearing up but was still charged full amounts on the bill which I feel was not good customers service

The entrance hall is very pleasant and airy and the staff are friendly. The location on the edge of Ramsgate is excellent. We enjoy walking into Broadstairs through the nearby park and cliff walk. Our bedroom was fine - plenty of storage and proper bedside tables and lamps. The bathroom was modern and roomy.

We felt the breakfasts could have been organised better. We did not like the Thermos flasks for tea and coffee. Tea especially easily gets that over brewed taste in a Thermos. The staff were happy to bring us a pot of fresh tea to our table. The toaster did not work very well, and was located too near a dining table. Toast got stuck in it halfway along. We liked the Continental breakfast, but a more varied selection of cheeses would have been better.

It is an old fashioned hotel presented nicely in a great location that is very convenient for the theatre Friendly welcome from less experienced staff was done with good humour Quite an efficient bar/ restaurant area in a nice large open salon.They were able to handle the preshow rush very easily. A standard bar food menu but presented well Rooms are comfortable enough & my room had quite a new en suite. Staying midweek in October & I thought it good value for money

Didn't ask for WiFi code when I checked in so had to go back to reception. Apparently it's policy not to have WiFi code in the room! Why? The breakfast buffet was quite good but they have tried to copy US motels with a self serve waffle machine. This was a waste of time- the instructions say leave it for about 2 minutes. I gave up after 15 & I didn't then have time for anything else. I'd take the machine out! Nice idea, just a 'fail' for me

The hotel is situated almost at the cliff of the beach. It's only one or two hundred meters to the beach. Our room was not facing sea but rather an east and I think we got even better view than just a plain sea. The hotel itself is nice and clean. The staff was super welcoming and warm (as seems to be the norm for everybody in this part of England). There are Loop bus stops quite near the hotel which makes the connection between seaside hotel and Ramsgate station that more convenient.

I was honestly hoping for an english breakfast to be included in the buffet offerings for breakfast or at least some scrambled eggs. To be fair, english breakfast is available at the hotel but only as an extra. That being said, the buffet selection was okay and I always had a well rounded meal for breakfast.

We paid for a room upgrade to a sea view suite. Room was huge, lovely sea view, very clean with well stocked items. Bed and bed linen very comfortable. Fridge in the room was a bonus. Reception staff friendly and helpful.

Continental breakfast wasn't very exciting, We have had a lot better. Ok if you like fruit and yoghurt for breakfast, usual cereals on offer, ham, cheese and toast with tiny croissants. If you want something cooked it is available for an extra charge but it was quite pricey. Also drinks such as cappuccino are extra. Drinks from the bar also pricey.

Lovely refurbished room and shower room, so much easier than having to climb into a bath to shower as the "old" days. Bar area all refurbished and very comfortable to sit in, lovely friendly staff are a credit.

We had forgotten that the bed sizes are small, a standard double. Having suffered a shoulder and back injury, a wider bed maybe a king size would of been a bonus, as we would not be sleeping so close and I could adjust my sleeping pattern throughout the night which was impossible in the double so a very poor nights sleep was had.

Room had lots of space and was spotless. The bed was comfortable and huge! The view overlooking the sea was fantastic. Was nice having the windows open of a night, seeing as so hot, and letting the sea breeze come into the room. Breakfast was plentiful for a continental breakfast, even the option to make your own pancakes, which I thought was a nice touch! Staff were all lovely, friendly/helpful. We opted to eat our evening meal there too and that was delightful. Nice little beer garden, with bouncy castle for kids with lovely sea views. Short 10 minute walk to the Harbour, which is lovely and the Royal Pavillion Wetherspoons, food was good and so reasonably priced. Ramsgate Tunnels are well worth a look if you like a bit of history!

Nothing to dislike!

The sea views were stunning. We stayed in the executive suite with a balcony. The suite was spacious with new decor and looked lovely. The food in the Brasserie was beautiful and reasonably priced. The staff were amazing and we were fortunate to be there to see the live entertainment. It was a great atmosphere and lots of people were on the dance floor.

The lack of cleanliness in the suite. There were multiple thick cobwebs on the bedroom ceiling. Also dead flies all over the balcony floor and bathroom window ledge. The worst part was the mould on the bathroom ceiling and the shower had not been cleaned.