I'd arrived too early to check in but the staff didn't seem to mind me eating food that I had brought from elsewhere. The complimentary gin was something new that I haven't seen in a hotel yet. I'm not a big alcohol person but it was fun to have the opportunity to try it anyway. Also a big fan of the way they provide drinking water in the rooms. The bottles are nice and big. Plenty of water for the night and probably to take in your water bottle for the day too. It doesn't make you resort to using the tap and it doesn't use up plastic bottles. The furniture has an old feel but its kind of in a cute way rather than because of neglect (I think thats the appeal maybe). Its rustic but doesn't compromise on the necessary parts of modernity. Lots of light sources. I like that they provided a fan and also had temperature control (though I didn't end up needing either because it was mercifully cool at night). Beds are VERY comfortable. I've stayed in four hotels this month and this bed was by far the most comfortable. The splurge on good quality cotton is very much appreciated and the pillows are also very good to sleep on. Not too squishy but not hard either. The fancy coffee and tea options were intriguing. I've taken them home to try out. I think the milk being in little glass bottles is cute too. I didn't get to try the shower but everything else in the bathroom appeared to be clean and in working order. Restaurant downstairs looks pretty and the food is decent. Very nice location next to a scenic canal while being in walking distance from the city centre - very good for people who are not driving. I was only here for one night but honestly when i was lying in the bed on the morning of check out I wished I was staying another night. Would definitely stay here again.

Took me a while to figure out how to turn the lamps off but I think thats just me being dumb. Really nothing worth complaining about it was an all round good stay.

Fantastic location close to everything and a beautiful little courtyard to sit and enjoy a drink on the thames. Rooms were nice, if a little warm although they did provide a fan, the shower was a great big walk in soaker and fab. the staff were superb and gave me a complimentary drink for my birthday and when the room was not ready asked us to sit and enojy a drink each, again complimentary. The breakfast was superb and served on a Sundaty 8 til 11 which I thought was a very flexible time. The breakfast was delicious, continental fresh pastries to enjoy and then a full on selection to choose from a breakfast menu all included in the price. I enyoed eggs, salmon, spinach on sour dough and it was cooked to perfection. I would definitely come back and go shopping and enjoy food there at lunch or for dinner

The only criticism was my husband explained when he called in advance that we had concert tickets and wanted to leave and get a train into,twickenham, check in was 3 but we asked for an hour early and we were told this would be ok yet upon arrival the room was not ready, we were given a complimentary drink to enjoy which was lovely but the room was not ready until 315 and we then had to re plan our evening pre concert drinks with friends. It was only a small issue thought and overall we ,loved it here

It was a really great stay, all worked well, room warm, offer of a free drink in the room, spacious, excellent shower, good enough WiFi for a heavy user. No noise coming from the PUB/Restaurant. Staff was amazing, checkin and checkout processes really smooth with great attention to detail.

The entrance to the rooms could be improved, and 2 coded doors don´t help when raining. There was a hickup with the breakfast when staff was late in one of the mornings, but the cleaning lady saved the day preparing what she could for us and I endup going for the day with a full tummy. There was a message sent to let us know, but it did not reach me until too late. That is the only reason I don´t give maximum punctuation.

Super rooms, clean, great scent, even a couple of fans for balmy summer evenings. Comfy bed, everything you could need, including some cracking sloe Gin and a whiskey in the corridor for those who like it! Super breakfast, friendly staff and a great location.

The evening meal didn't meet the expectation or price I'm afraid, cold plates, cold food, undewhelming and not asked if we were happy to pay the optional gratuities, they just took it. The menu promised what the chef couldn't provide I'm afraid, the wating staff were lovely however...

We were a group of 18 for supper in The Loft. The food was fab and presentation a step up. Standards are hard to maintain when there's a big group.The staff were all friendly and efficient even though they were stretched catering for a wedding outside on the barge. Nothing was too much trouble and throughout we were always greeted with smiles! Seems obvious but this is often sadly lacking these post COVID days. My partner loved the complementary whisky and sloe gin in the room....and no rubbish.....Glenlivet 12yr old and Sipsmiths!! A memorable touch. The breakfast was a cut above and a surprise as it did not appear to be included when I booked?? Parking on site is easy and free!

The County room was very hot on arrival as the heating had been left on high. The roman blind was broken and permanently lowered, although there was a handwritten note of apology. This meant no natural light or air could come into the room. The sash window had been repaired with black sticky gloop (?) that unfortunately got all over my hands when I tried to open the window to cool the room down. There was no mini fridge as described. If you like a very hard bed you will love it!

Great value, wonderful food, friendly, welcoming staff. Good central location with adequate car parking. Room was exceptionally clean and comfortable. Complimentary sloe gin and whiskey were greatly appreciated.

Being a very hot day the room was quite warm with no fridge or cool box so the milk left for the tea and coffee went off, suggest using long life milk during the hot weather. Also.no safe in the room so we kept our valuables with us at all times. Entrance to the rooms could be improved but didn't affect our enjoyable stay.

the quaint bar and restaurant, staff where very friendly and accommodating. the food was very nice and well presented at a good competitive price. good selection of coffee and tea in the room with a nice touch of chocolates. complimentary flavoured gin in the room and a decanter of whisky on a table outside the room for you pleasure nice touch.

the room although quirky needed a paint and spruce up, the way you have to get to the rooms via an outside metal staircase needed tidying as looked very dirty and run down.

Chanya and Matuesz Chef showed they are creative and empowered by compensating for my lack of breakfast with a sandwich the night before. I leave the hotel at 6am so no one is about and no chance of breakfast. This was a great solution to a challenging problem. They should both be commendef for their great customer service. Well done.

No early breakfast but see above , great thinking by your staff. The rules about no logs on the fire after 6 are annoying but that is not due to the hotel..

Located at the river Kennett, so you can walk (on the other side) along the river on a path. Restaurant in the house and on a boat in the river/canal. Two rooms with solid security (two doors with kode-entrance) We could take some Gin in the room, and some Whisky outside the rooms, Breakfast nice - with individually ordered english breakfast Rooms OK with facilities. One of them had a window to the hotels own P-park.

In one room the tap was running a bit, couldn't be stopped. Reading is not a nice city near the hotel, so we stayed there for dinner (hard to find anything else near). The quality of the food at the dinner was not quite as good as expected.

Great room. lovely warm bathroom! Beautiful location. Restaurant very understanding of kids, provided entertainment!

Restaurant expensive. But even worse, we were virtually the only customers on a night when we had invited guests, and the food, whilst good, took seemingly forever to arrive, and when it did arrive it was not hot. We were too hungry and tired of waiting to comment or send it back at the time. No-one available for check-out the morning we left, which caused some later difficulties with settling the bill.