We came for a function which was done beautifully. In particular the staff were pleasant and attentive at all times. They went the extra mile to make sure everything was perfect. The breakfast was good; lots of choice and lovely staff again. We did not use the spa facilities.

The hotel is difficult to navigate. We thought our room was on the first floor but it was along corridors and up stairs that made it difficult to find. Fortunately a member of staff guided us there and ensured we knew our way back to the function suite. Better signage and an easier follow 'map' would have helped.

Everything was really fine (staff, reception rooms, location) except the fact that we were given a room which had been painted the week before and the residual odour really triggered my asthma. It was too late when we returned to the room in the evening for me to request a room change so perhaps my own fault. Unfortunately it led to a really uncomfortable night. To be fair Reception told me that they would have changed my room had they known.

Strong freshly painted residual smell. Layout of room a little awkward but very clean. Reception staff very pleasant.

Lively Christmas atmosphere, beautiful historic building. nice and proactive staff.

In the first room we were given, the window was letting wind and rainwater in. The staff were quick to move us to another room. However, the new room was uncomfortably hot during the night, even though we turned the radiator off. There seemed to very some warm pipes under the floor(?). We couldn’t leave the window open to cool the room down because it was a sash window that rattled noisily in the wind. So overall we didn’t sleep well. Windows in the restaurant were historic and beautiful but draughty. We thought it was priced a bit too high, especially given these issues.

Lovely room, friendly and helpful staff Great service for the kids. Great hot breakfast. Continental selection was limited.

Unfortunately no covered walkway to the pool / Spa facilities and quite cold water in the swimming pool. Coffee machine in the suite didn't work. Dinner took longer than expected (kitchen too busy - as per waiter's comments). Fortunately though the kids were served faster and could eat before we got there in the end.

The spa was lovely and clean. Room was just the perfect size and was super nice for a weekend get away with partner. Had dinner at the hotel and was super good!! Super romantic and the view over the hills was so beautiful. Would definitely go back again and will 100% recommend to anyone thinking about staying!! Staff were super lovely and got a small tour of the place. Felt at ease and super easy to get to.

Staff are friendly and knowledgable, especially about the grounds and are very attentive to needs.

At breakfast, I asked for extra toast with my full-English, instead I received none. Book any spa treatments you want in advance, we only had one option left on the day - probably our fault for not thinking ahead.

Staff were more than welcoming and did an amazing job. Breakfast was also amazing.

Dinner service was very slow and didn’t seem to be much organisation or communication between the chefs staff and the waiting staff. Having said that I thought the waiting staff did very well considering the circumstances.

Lovely old building. Great dining area and terrace. Staff all extremely helpful and friendly. Every single staff member we interacted with were exceptional. Fantastic breakfasts with lots of choice

The cost of the standard room is expensive for what you get. They are similar to staying in a basic hotel chain.

Clean spacious and warm room Comfortable bed Excellent clean facilities: gym, sauna, steam room, pool and jacuzzi Great food and cocktails Above all the service was incredible. Every single member of staff was friendly, helpful and went above and beyond. Truly some of the best service I have ever had. I went with my elderly deaf mother and they really took care of her.

Nothing, it was a perfect stay

The staff were very.welcoming. The feature room was clean, comfortable and well stocked. The breakfast and dinners at the hotel were excellent. The spa was lovely, and the treatments worth taking.

Not much. There were no real walks around the hotel, and no snooker or pool. There were board games available.