Water was warm. My pipes were frozen at home and I couldn't shower for about 2 weeks. It felt great to finally have a proper shower without the use of baby wipes.

Some parts of the building were cold, as if there wasn't proper insulation or sealing. It was in the middle of an arctic blast, and when I went to one of the public restrooms, the toilet seat was frozen to the touch. Also, there was liquid dripping from the ceiling onto the toilet, so needless to say, I got cold very fast, and my body started cramping. Then the sink, in the same bathroom, only gave out cold water, which was straight up painful. In the same area, the staff was also bundled up in the hallways of the convention center. The only attempt of insulation I saw was plastic covering the outside doors, which can only do so much, and blasting heat around other parts of the building is ineffective in reaching the parts that actually need it.

The hotel was very pleasant. We enjoyed it very much. The complimentary drinks were a added bonus and even the Continental breakfast was excellent. The beds were comfortable and I slept all through the night. The staff was very helpful if I needed anything. The room was very nice and comfortable. We really enjoyed our stay. We will be back again. Thank you to all the staff, without everyone of you there would not be a great place to go to, to relax.

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Everything about the hotel was amazing. The staff, the room, the location was excellent. Just sitting in the lobby was very peaceful. Enjoyed every minute of my stay. Could not ask for anything more. I want to thank Kinsey for keeping in touch with me through my stay to see if I needed anything and to find out if everything was going well. I really appreciate that. Kinsey really cares on who stays at the hotel.. In my book, that is excellent customer service. I will always come back to my home away from home. This hotel deserves more than a 10 rating and a 5 star rating. You pay for what you get and more. This hotel is number #1 . I used to go to Branson but now I will be gong to Rogers because of the number #1 hospitality. The atmosphere is very peaceful their and the room was excellent. The bed was very comfortable. My girlfriend loved the jetted tub and wants to come back to stay longer. Until next time.......

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I didn’t catch her name, but the girl who checked us in was very friendly and informative. Large spacious room.

Roadwork underway made it very difficult to get around and thru to property, concert venue was right next door and people had taken up all the parking, some of the employees were a little rude while serving omelettes and bartending the night before. The pool area and hot tub are quite small compared to how large the hotel is. Lots of kids at all hours so we didn’t get to enjoy a little relaxing soak.

Breakfast was great. Location was great. Ive stayed here and had birthday parties here. Very nice.

The thermostat was locked on 65 which was PERFECT, however I was on the top floor (6th floor, which I wanted) but due to the heat/humidity outside temp in the room only dropped to 71. A bit warm but tolerable. Also, the shower could have been cleaned a bit better - still had cleaner residue on fixtures and walls, should have called the front desk but didn't.

Love the place, staff, location,ECT..

Was told that it was already paid for at check in and at check out, then noticed our card we used to book with was charged at check out without our knowledge. I would have preferred using another card had I been told that it was not paid for yet. A bit upsetting, but we got over it.

Having a separate living space was ideal for travelling with early risers. I loved that we were so close to so many attractions and restaurants.

I wish we could have stayed longer to enjoy more of the hotel amenities. We slept in so missed breakfast and missed happy hour because of our planned outing.

Very spacious comfortable rooms. Great location for AMP concerts.

Watch your plate at breakfast. We got up for less than 2 minutes to grab some ketchup and came back to all of our food cleared away and someone else taking our table. Staff threw it away as soon as we walked away.

Staff were very friendly and helpful. Very close proximity to the shops in the area.

With the construction on the road, finding the entrance took 3 tries. There was mold in the shower on the grab bars. The beds were okay, just not as comfortable as I expected.

The property was very nice

My husband left his kindle and they don’t have a lost and found dept. not being tech savvy I never could make the remotes work. The room was cold and I could only turn the air off not down.