Greet staff (Tianna) was amazing. She got us into our room without much wait time. Also, the pizza and service staff (Will) was great! Liked that they had a shuttle to the airport that took us early (4:00 am). When we took the wrong shuttle on our return, they were great about sending the shuttle to another hotel where we were waiting.

We were on a park and fly, and noticed broken glass in the parking area. Our concern was whether or not our vehicle would be okay parked for the 5 days we were gone. We were told as long as we didn’t have luggage or other items in full view that our vehicle “should” be okay, but no guarantees. We later learned there were numerous vehicle break ins at that facility. Possibly the hotel would consider private security to help park and fly customers feel better about leaving their vehicle parked for days at the hotel.

room was spacious, king bed with a sofa bed. king bed was very comfortable.

Still working on the billing. I was billed more than my agreed upon amount on Booking.com. The bill was not itemized to determine if I was overcharged or not. I was charged for the airport shuttle which was advertised as free. All very disappointing and unexpected. I have yet to resolve this conflict. The front desk person couldn't resolve my questions so now I have to call . . . The sofa bed was very uncomfortable, whereas the regular bed was great.

We have stayed at many hotels in the Alameda area, and have found Hampton Inn the best so far. The location is perfect for our needs, the check in was easy, room sizable & clean, bed comfy, and shower water pressure was great. The breakfast is a full breakfast & very tasty. 24 hr coffee or tea is also available in the lobby, along with a bar for evening enjoyment with lots of tv's to enjoy with a drink & snack. We'll be back!

Nothing

The hotel had helpful and friendly staff. The facilities were clean and comfortable. The breakfast had a good selection of cold and hot foods. The paid airport shuttle service was easy to organize. The location is so close to the airport, that it's perfect for an overnight layover. I used the fitness center early in the morning before my long-haul flight, the equipment was clean and modern.

The curtains in the King-suite room are sheer so light comes into the room from the outside car park lamps. There are some drapes but these are decorative on the sides of the windows and are not able to be pulled across. Not ideal if you are sensitive to light and need a dark room for sleeping. The lady on reception was able to move me to another room that was darker. The blinds still didn't pull across the windows but because the lamps in that area of the carpark were not working at the time it made this room darker.

The full bar was a nice surprise. The light food offerings were appreciated. The Caesar salad was fresh and big enough for two people. The pizza was okay but I wish we had ordered the wings. They looked delicious. The complimentary breakfast was very good and offered everything a traveler could want: eggs, breakfast meat, waffles, regular and sweet breads, cereal, fruit, a variety of beverages and delicious fresh brewed coffee. The breakfast area was kept very clean and re-stocked by a wonderful friendly staff person. The front desk person, Teary and the bar/food servers, Ashley and Angel, were friendly and welcoming.

All the pillows were down pillows. I like pillows that are firmer. That is my only complaint.

Safe location near airport, off the beaten path. Nice views. Very close to car rental return and airport. Fresh baked cookies out in lobby. Beds pretty good.

Early morning staff not very motivated or engaging...maybe he was just sleepy? This hotel unbelievably is still in some sort of Covid protocol? Only prepared bagged breakfasts, and in early morning none of those available to take, even though night clerk said we could get something at that time?

Breakfast was amazing. I loved the different strengths (dark roast, light roast) coffee they had in addition to decaf. 2 mini waffle makers and they change the flavors daily. They have scrambled eggs, sausage, oatmeal, cereal pastries, etc. Fruit, yogurt. A good variety.

Do not like the additional $16 for parking. Pull-out sofa bed is pretty bad. I knew this since we stayed there before so I brought a comforter for Xtra cushioning.

Hotel was very clean and staff were friendly.

Couldn't get TV to work, no signal, but they sent someone right away to fix. The window screens were ripped and there was bird poo all over them, they need to clean them....

The shuttle service to and from the airport was amazing! Had to leave at 3:30 AM and they were there promptly to get me back to the airport. Great little bar with an excellent burger and chicken wings! Would definitely stay again.

Everything was great

Room was large with refrigerator, microwave and coffee pot. Bed was very comfortable. I never sleep well the first night in a hotel but I did this time. First time ever. Absolutely love the shower head and curtain which makes the shower feel spacious.

They ran out of cookies.