The ranch grounds are beautiful and amenities like the heated pools and hot tubs were great. Dinner and room service options were delicious. Free room snacks and beverages were delightful. Room service staff had a birthday candle on request to help us celebrate.

Falling Oaks Cottage room mini split air conditioner could take a while to get to the set temperature. Bathroom showerhead needs maintenance (hard water build up causing water to spray inconsistently). Water station in gym was out of order.

Exceptional service with every detail considered. The cashless and tip less approach is terrific, and somehow results in even friendlier and more attentive service. The details in the room from the wine, to the spa product samples, and the personalised candle elevate the experience. The rooms are stunning and luxurious. The property is beautiful, well maintained and has no shortage of activities and areas to explore. All good from the breakfast to poolside to dinner is fresh, hearty, and delicious. This is one of my favourite hotels and I’m already planning my next visit. A new go-to for a wholesome escape.

We only had one disappointing experience when we wanted to check out the beach club. We spoke to reception, valet and then the valet at the beach club all of whom encouraged us to head down, until we met the host at the club who told us the beach was closed. Not sure what happened - whether it was a simple miscommunication and the staff we spoke to didn’t know but it wasted a couple of hours of our time and could have been avoided.

The property is amazing, great environment, amazing food by the pool. good vibes. Christian the bar tender is the man!

the only thing that rubbed me the wrong way was that there was an employee who legitimately chased me and my gf down to ask if we were guests on the ranch as we were walking throughout the property…it struck me as odd because he didn’t ask anyone else that and maybe it could’ve been because I was mixed race but it felt like he had his eyes on us as we were walking around and enjoying our coffee at Saloon. Also, the food at the pool took forever to come out, the bartender felt so bad that she gave us another round on the house.

I LOVED my room...it was like a little casita on property, very cozy. Clean and fresh looking tiles/marble counters, sage hanging from the shower, etc.

The rest of the property looked a little run-down and in need of renovation. The exception to this was the lounge area near the pool. That was a highlight and very nice.

The location and the grounds are absolutely beautiful. Nothing but waterfalls and nature.

The service at the pool and at the beach needs improvement for sure. The service was good but for the prices I would expect it to be absolutely excellent. The service at the ranch club where we had breakfast and dinner was excellent as was the front desk and valet staff. This was only a comment about specifically the pool and the beach.

The hospitality and the grounds are gorgeous. Every detail to ensure guests are cared for is felt and appreciated. The staff is incredibly gracious and ensures your stay is exceptional every time. We visit annually and hate to leave. Thank you for such a terrific experience.

Can’t think of anything. Maybe just bring back the old pool menu. The Greek salad with grilled shrimp was to die for and is no longer available.

The room and all the common aereas are very nice. Very comfortable. The shower products are awesome. Highly recommended if you travel with a dog.

The beach club was not the expected, directions are wrong, the restaurant at the beach club does not even have ocean view. Food was not that good, we tried at the restaurant and room service and both were just average.

The property itself is gorgeous. Multiple pools and restaurants, hiking paths, soundbaths, yoga, spa. Rustic luxury close to Malibu, but felt like an escape. Lots of complimentary offerings. Food at The Ranch and Poolside was good. Valet services and staff were excellent. All staff members were kind and helpful. Text communication available with front desk staff.

The room was TINY. Also maintenance really needs to give some TLC to the rooms. Scuffs and marks all over the walls. No real closet. No full length mirror in room. Room itself didn’t lock from outside, only main door to private courtyard. Very dark bathrooms with no fan for shower. No late room service available.

The room was amazing, so many amenities and little attention to details. Felt very luxurious. The general feel of the place was that of a luxury ranch with chandeliers in the trees etc, so enchanting!

Some of the areas did need a bit of TLC, they advertise 5 pools but a few of the pools are very run down and not looked after. Also, the walkways and signs could be a bit better lit at night as when on your own it’s quite dark to navigate around.

Loved the unique spaces and venues throughout the property. We loved the pool areas and relaxing spa area where we had wonderful massages. We enjoyed the beautiful front lobby where you could go in the evenings and have a fresh complimentary cocktail and listen to the talented Pianist Jason play for hours. Our favorite meal there was breakfast every morning at the ranch club. The menu was so interesting and everything we ordered was delicious and fresh. We came for the week with our son on Spring Break and they took care of us and made us feel at home ensuring that we had everything we needed and gave us great suggestions for activities. You could definitely tell the ranch was family owned and they live on property. Everyone was friendly and knew our names and went above and beyond. We will definitely return.