They put us on the 3rd floor and my 3 yr old was having a hard time adjusting no, my child was not running around. I had the office call me twice and say the bottom people were complaining about the noise at 1 AM. I had the someone from the office knock on my door and say please quiet my child up. It was a horrible experience or else I would have to leave with my family. Having a special needs child is very hard to control specially, when they are out of their comfort zone, they had no consideration for us at all, and my child was not running around or making noise. I’m not sure what was going on, but we were falsely accused.

Large room with big beds. Clean and comfortable.

Quirk smell coming from the elevator. Very basic breakfast.

The rooms were clean, the beds were very comfortable. One of the jacuzzis worked nicely and the pool was a good size. The location to the boardwalk was within walking distance.

The room keys did not work to open up the pool gate. Only one of the jacuzzis worked properly. And one of the toasters was broken, so the wait to toast the bagels was long. On the second night in one of the double bed rooms, a roach was crawling on the bed. We appreciated the offer of changing rooms, however, we decided not to since we only had one night left.

The rooms were done up very nicely. The decor was very tasteful and welcoming. It made me feel safe and that the hotel was clean. Also the hotel staff made arrangements so that my friends and I who had different reservations could be next to each other on the same floor. That made a huge difference and made the stay exceptional.

It was difficult to figure out how to get into the parking lot. Google maps took me to an old entrance and it look me a while to figure out where the parking lot entrance was.

I love to stay at this hotel. It's really clean and the location is great. It is walking distance to the boardwalk, and it's not too expensive. Everything is updated.

One girl that's at the front desk is very rude every time I come. And it just seems to be her because everyone else is really nice. Also, I had asked for a handicap room ahead of time, and still, when I got there, they said none was left. This has happened before, and I always mention in the comments that I need a handicap room, and still, I don't get it. My daughter is handicap so I don't understand why it's so hard and then to get an attitude about it. It's a shame because I love to stay at this hotel, but they act like if you don't like it, don't book here.

Updated room with nice furniture and nice bathroom. Warm pool. Multiple hot tubs. Nice courtyard. Free breakfast.

Grounds were a little run down. Could use a new coat of paint. Tiles in the pool area were loose or detached. A number of courtyard lights were out. Also, complimentary breakfast was a little lacking in choices. The biggest problem was staff did not enforce quiet hours or pool hours, and people in the pool area after hours prevented us from sleeping.

Very spacious rooms, clean, and comfortable! The pool was very nice and I enjoyed the hot tub a lot!!! It‘s close to the boardwalk which is super nice. Totally worth the money, would come back :)

Floor in room was really dirty and would leave our feet black after a few minutes of walking around the room. Breakfast was very limited but ok. Our toilet broke for no reason while we slept and we had to use the pool toilet in the morning but they took immediate action to fix the problem!

Hotel was close to boardwalk and beach only 10 min walk. Also walking distance to other little stores. A worker by name of Majra was simply amazing 👏🏻 she's was very friendly, helpful and very passionate about customer service. Truly went out of her way to come speak to us. Such a genuine soul. They have a taco truck parked on corner next to hotel I'd recommend it. Definitely worth prices, fresh, great customer service and get alot of food.

Would give hotel 5 stars however.. Hot tubs were not hot at all matter fact was very cold. And hot water in room was sketchy at times didn't have a warm shower. Coffee pot didn't work in room but luckily if you made it down to breakfast they had a fancy coffee machine. Hotel was pet friendly, there was a little area for waste 🐕🗑 however no bags were replenished as indicated (but we brought plenty)

Everything was great! There is a couple of things that needed to be fixed , and the best thing about it, was that it addressed and I was given another room, when I pass through the issue was already getting fixed. That fast! I overall love staying at Solares Hotel, last three years I've been coming here to stay and brought my son and his family this year and they enjoyed the room and everything Hotel Solares had to offer. Very pleased with their services and the staff. Thank you. I will continue to come back here and recommend any one to check out Hotel Solares they will not be disappointed.

Nothing to dislike.

I always stay at this same hotel whenever I go to Santa Cruz. The water in the swimming pool is always warm and I you can swim until 10pm. They had excellent coffee for breakfast. The room was very nice and clean with a big spacious bathroom.

However, this last time that I stayed there were some Hispanic males staying upstairs and they were playing loud music and singing all night. As a result, I was barely able to sleep, and so I checked out of the hotel the next morning rather than stay another night which is what I decided to do when I arrived.