Loved pet friendly. Close to universal and only 5 miles from camping world stadium. Breakfast was very good. Beds were very comfortable. Shower water pressure was awesome. Staff was extremely friendly and helpful. Felt very safe taking my pup outside to use the bathroom after midnight

Room was either hot or freezing. Hallway was always hot. Bottom of shower door had a seal or something hanging from it wasn't very sightly but didn't hinder great shower. Our room backed up to Wendy's drive thru and late night it was very noisy and at 3am every night they dumped trash into the dumpsters I just thought over 200 per night is over priced for a holiday inn express with no view and the late night noise but would stay there again just ask for the other side of the hallway as floor 2 is where you stay if you have pets and we had to take 2 dbl beds instead of the king I booked for a new years eve romantic 3nt stay.

Taking the shuttle to Universal Studios is such a convenient and stress-free experience. The ride is comfortable, and it eliminates the hassle of navigating traffic or finding parking. The drivers are friendly and helpful, and the drop-off point is typically close to the entrance, so you can start enjoying the park right away. Plus, it's a great way to relax and get into the theme park spirit before a fun-filled day!

The hotel bathroom had a persistent unpleasant smell that made the stay less enjoyable. Despite keeping the door closed and trying to air it out, the odor lingered and detracted from the overall comfort of the room.

Loved the fridge, microwave and Keurig coffee machine in the room, which was spacious. The shower was fabulous too, a good jet stream going, I didn’t want to get out. The staff were very friendly and helpful and the inclusive breakfast very handy. What I was more chuffed about as a coffee-holic was the fact that there was free hot coffee in reception any time of the day or night with selection of milks or creamers. This was extremely welcome. The property is also a short drive away from my favourite shopping place, the Mall at Millenia (which has a Cheesecake Factory in it - double bonus)! Also the hotel was very accommodating when I arrived earlier than the official check in time, this was very much appreciated. The other thing that made my life easier was carts or bell boy type carts in the hotel foyer which made taking the luggage up to the room a breeze.

The only thing I really missed in the room was not having a chest of drawers for underwear etc, this did seem odd to me but maybe it’s a British thing. Also the area might not be suitable for some as near quite a busy road but for me this made getting places very easy.

Front desk personel, breakfast, shuttle to Universal.

Room assigment, Room 600 should not be a room. Proximity to ice machine and elevator makes it a living hell all day long. Loud people arriving during late hours and early people rushing in the morning getting ice for the parks. Room temperature was very hot . No way to turn it down. You cant adjust using the wall or the ac unit controls. We slept with no comfort at 75 degress. On previous stays it was different and cheaper.

The check in process was extremely smooth. The proximity to Universal Studios Resort and food options made travel easier. The room was clean and we felt extremely safe compared to other places we have stayed in Orlando.

The parking lot is kind of small, so if you are coming in later in the day, you may have to park further away from the building. It is a little more expensive than other places we have stayed, but the quality of the room was better, so that justified it.

The hotel was 5 minutes from the park we were visiting so extremely good access. Clean and friendly atmosphere with a great breakfast served before checkout!

There wasn't anything I didn't like. Pool area could be a little bit bigger for the amount of people that come but we didn't do the pool this visit and wasn't affected by anything negative!

Location was great. Free shuttle to universal was great. Room was clean. Staff was very nice. Breakfast included was great. Good price per night. The room having a microwave, mini fridge and desk was all a great plus to have.

The staff was incredibly helpful and helped answer all of our questions! The breakfast was great and very delicious! The location was great and was so close to everything we could need and wanted to do! I would definitely stay here again.

The hotel itself was a bit muggy, like the ac in the lobby and hallways was not working that well. But the ac in the rooms was okay, it was a bit hit at night though.

1. Location of the hotel and proximity to activities. 2. Breakfast was included. 3. Access to computer and printer.

1. Room only had a mini cooler. It wasn’t working when we first arrived. It cooled beverages but didn’t get them cold. 2. No ice machine on our floor. 3. Rooms were not cleaned daily. We had to ask for someone to come. 4. Fresh Towels were not given daily unless requested. 5. When we requested towels they asked if we could come down to the front desk to pick them up instead of bringing them. 6. Only one elevator was working and it was very slow.

Every staff member I had contact with was extremely helpful and friendly!! They even called after check in to make sure everything was ok with our rooms. Rooms were very modern and comfortable.

The hard wood floor could be a little bit cleaner but I felt comfortable that it was cleaned.