Location was good, right across the road from The Icon as well as on International Drive with a trolley bus stop right outside. Staff were friendly and helpful especially when I was delayed due to a hurricane. The kitchen in the room was helpful to be able to make breakfast in the morning.

Only 2 morning and 2 evening shuttles to the parks. Ended up taking Ubers as they were more convenient. Had a fire alarm at 2am which disrupted sleep and took half an hour be able to get back to our rooms. Did not really have much information or updates from staff during this time.

The staff is friendly. The location is great. The hotel is great but it is the first time that we stayed in a hotel where the maid never came. Very close to Universal, the Icon Park, shops, supermarket, great location!

I stayed from Dec. 28 2024 until Jan. 2nd 2025. The maid NEVER came. We asked the reception and they said they were going to send the maid, but she NEVER came. Then the reception said that the mais would come after the 3rd night. NEVER came. We had to put the garbage and the towels outside. And we had to clean the room ourselves.

This property is extremely underrated. The two bedroom option had: two separate bathrooms (each with tub, toilet, sink), 3 televisions, a sofa bed, a fully equipped kitchen (fridge, tableware, bowls, microwave, stoves, pots, etc.), a 4 seat dining table, and exceptionally well-functioning air conditioning... For those reading this, please look at as many pictures as you can on Google and other booking sites to get an idea of this steal of a property... (I only took videos, unfortunately). A normal hotel literally has two beds, one bathroom, and that's it. This is an entire apartment for what it's worth.

Can be humid, but can be mitigated with AC

The place was perfect for a family of 6 - 4 adults and 2 kids. The 2 bedroom and 2 bathrooms really catered to our needs. Laundry downstairs was great. The pool and spa were sensational. Even in Winter we could swim as the pool was heated perfectly. The location is in walking distance to many restaurants and the Wholefoods (about 1 mile; 15 minute walk) if you wanted fresh food. The free shuttle to Universal was a bonus too.

The rooms had no windows that we could open to allow for ventilation. Whilst the kitchen had cooking facilities, there were only cutlery, crockery and seating at the dinner table for 4 people even though the place could accomodate 6 people.

Check in staff was excellent, deserves mention he was great check in and out Nov 14 and 15! So friendly and accomodating. We come here often and it was my birthday. We were able to check in slightly early. Luckily the rate was a little lower so we could stay there instead of the La Quinta like we had to when it's too high here sometimes. We absolutely love the hot tub. It is quite, empty and very well maintained. We both work hard it's a lovely escape. Beautiful view of the Eye, where we like to walk around. Lobby decoration for Christmas is beautiful.

We miss the small morning complimentary snacks...ie muffins and fruits. The breakfast bar is quite pricey.

We came here after our gulf coast trip was hit by Helene then Milton . The lady on the desk was fantastic allowed us check in early ( our other place the night before had no power following Milton . She was so lovely . Our room was extremely clean . We had 2bed 2bath . Yes it’s not huge like previous condo but the staff and cleanliness more than made up for it . Kitchen has micro large fridge and small hob . Laundry facilities available . Situated close to icon park and all the main things on international drive . Wouldn’t hesitate to stay here again ..parents were extremely impressed

Nothing !

Gerald at the Font Desk was Super Helpful and Very Sweet! The Amount of Space in the King Suite is Amazing! Full Fridge , plenty of counter space, table, sitting area, etc! There were supplies already there in the kitchen, and the freezer had an ice maker, which was awesome ! Each bedroom had its own private bathroom, which was great with our kids and their friends. Beds were comfy. Super close to Universal, we drove both days and it was easy to and from routes! Couldn't believe how affordable the Suite was! Wish we could've stayed longer! We will be back !!

Parking was the only issue we had. We circled the grounds for 10 minutes and were unsure where the overflow of parking was supposed to go. We eventually waited out someone leaving.

We just had breakfast butties on a couple of mornings and along with the variety of coffees they were lovely. The space we had in the two bed apartment was fantastic. It allowed our teenage son his space and privacy and ours. The living room plus kitchen was great. The hotel was spotless and the staff were fantastic.

The only thing which wasn't a problem was the pool area was a little bit small.

The location is perfect; there are many restaurants and more activities. It is close to parks too. The room was very comfortable for a family of 6; the kitchen was very useful to prepare breakfast.

The room was organized but not very clean; the sinks were very dirty; we arrived late, so we cleaned ourselves because we didn’t want to wait. Although, we mentioned the next morning to the staff and showed the picture. Not sure if they did something about it.

Great location on International Drive. Iride stop just outside for visiting malls. They do run a shuttle service to Universal, but we never used it as we were moving to the Portofino later in the week.

Nothing to dislike. Previous residents stayed the pool was small, which it is, but I wasn’t planning on setting any Olympic records