When people booked at four season they know that they will have the best quality because its four season, the restaurant the food was so good, the cleanness of the hotel is good because they take care of each detail its four season again. But for the BED we couldnt sleep, the MATTRESS IS VERY BAD WE BARLEY SLEEP. Four season should have purple or tempura mattress, NOT THE CHEAPEST MATTRESS. Because we didnt sleep well we arrive to our massage very late and they charge us the same price for 50 minutes we barley did 10 minutes what a shame. For the checkout they just apologize they didnt offer a refund of the massage that we didnt do, or anything. If you want to sleep well go to the RITZ HOTEL OR EVENT HILTON HOTEL YOU KNOW THAT YOU CAN SLEEP WELL IN A GOOD MATTRESS and good SHEET, not the cheap stuff from the market. The manager of the hotel should take care of his clients, it’s not just the cleanness of the room is the most important NO, its how you sleep and on which mattress and sheet, 500$ for a night is expensive so at least you should have the best quality of everything to make the client in good mood and feel at home.

NOT ALL THE FOUR SEASON ARE THE SAME, SO PLEASE BEFORE MAKING A RESERVATION JUST TRY TO READ WHAT IN THE ABOVE AND YOU WILL UNDERSTAND. FOR MY PART WILL NEVER GO ANYMORE TO FOUR SEASON WILL GO TO THE RITZ WE ARE MEMBER OR HILTON BUT this is a really bad experience.

We stayed in a suite with views of the river. It was a spacious room, very clean, and the bed was so comfortable. The bathroom was large as well, with French doors that closed it off from the rest of the room; it had both a shower with rain head and a separate soaking tub. The room had a Nespresso machine and a teakettle, which were both most welcome. We traveled to STL to celebrate my 40th birthday, and the hotel left a birthday cake, Belgium chocolates, fresh fruit and a handwritten note as a gift. That personal touch was so kind. Parking was convenient, as the garage to the casino was attached to our hotel and the casino allowed hotel guests to park on the 3rd and 4th floors complimentary. The parking garage was clean and easy to navigate.

The hotel was lovely, but the surrounding area was a bit sketch. The “motel” next door had razor wire around the bottom and there was quite a bit of riffraff under the bridge, which was right outside the hotel. The view was interesting, lovely sunsets could be taken in from our room, but the Mississippi River is just a muddy body of water.

The Four Seaons hotel was everything that we expected it to be and more. The employees were very freindly, helpful and always available for questions or helpful ideas for dining options. The room was very spacious and the bed was one the most comfortable that we have slept on. When we come back to St. Louis, MO we will not hesitate to stay at this location again.

The only downside was the room rate could have been a little less expensive but we understand that in todays economy that the rates were fair.

Room was beautiful. Amazing view. Great space. We had a 1 bd suite (we were there for 12 days!). Staff was really great. In room dining was top notch service. Nice mini bar

The neighborhood around the hotel is a bit rough. But as a downtown base still was great/

Staff very friendly and accommodating

Full disclosure: Bar none, the worst toilet paper that I have ever had in a cheap hotel let alone a five star hotel. One of my towels was not clean The liquid hand soap in the room was brown and did not smell good at all

Everything was on site.

Less prestigious and pricey hotels, Inns, and Resorts have free breakfast. The only thing complimentary is coffee? until 8 AM?? That’s the worse!!! That’s insulting for the amount of money you pay to stay there. The policy seems aimed to take advantage of the perceived financial status of the consumer.

Everything is positive

Only one small negative, we were unable to open the small fridge in our room. Someone came with an entirely diff fridge. Def over the top (good) service but he was unable to open fridge either.

Beautiful and clean, the spa was amazing, rooms and bathrooms spacious. Staff was attentive and very friendly, they made you feel special and comfortable.

Housekeeping did a fantastic job of keeping the room clean and well stock.

The location could have been better. I didn't like the fact that it was next door to the casino.

Dinner at Cinder House was phenomenal. The rooms were spacious and comfortable. The staff very sweetly left a bottle of wine, mini-cake, and chocolate covered strawberries in our room as it was my birthday