Our experience was very good. Being able to communicate through the app with the hotel helped a great deal. Ms. L immediately answered our messages. She was extremely helpful and friendly. Check-in & out were easy. The room was clean and quiet. The mattress is, however, extra firm. It was okay, but it would've been better if we had more pillows. I'm sure we could have gotten more, but we decided not to ask. Continental breakfast was standard; I always enjoy waffle stations, and it was the best part of the meal. The staff overall provided good customer service. We would stay there again.

The mattress was more firm than our liking. Also, hand towels need to be replaced; old stains.

I have traveled a good bit. I was very pleasantly surprised with the cleanliness and comfort of my room. The entire facility was well kept although I didn't look at the entire facility. My bathroom was perfect, the surfaces were actually shiny clean. The staff was friendly and although I arrived for breakfast at the very end of serving time, the staff made sure I had what I wanted. I was meeting someone at the airport and although the airport entrances are under construction, everything was well marked. It was very easy from this hotel.

The vending area on the third floor needed attention....looked like a storage area.

It was close to the airport. The staff especially Ms Tina was very welcoming and helpful in receiving and telling us about restaurant situation to.get food.

The fact that there is no decent restaurant for a simple health meal. The fact that the hotel have no working relationship with the nearest Wendy. The double room we stayed in had no proper chair to work at the desk but one of the workers promised to look into the chair situation after we mentioned.

no complaints about the hotel itself

I booked this hotel because it said it had transportation to the airport. I found out they drop you off at the nearby car rental location where you wait for a shuttle there. although this shuttle at this location does provide transportation to the airport, i believe I’m not the only one to interpret the hotel would take customers directly to the airport

The morning front desk staff and shuttle driver were wonderful. Very helpful and friendly.

The breakfast could use some hard boiled eggs, real coffee (not from an automatic machine), tea, freshly boiled hot water for tea and oatmeal (not from a water machine). The food available was mostly highly processed. There were some apples though.

The staff were friendly and attentive, I felt safe and comfortable, it's a little far from the city but I'd choose to stay her again.

The breakfast could use an overall. Add some non-pork options and maybe flavored coffee creamer. Bottled water in the room at check-in

This is a great hotel for the price and location. We came in for one night while waiting for our cruise. The hotel manager met us at the airport car rental once our flight arrived and helped us arrange taxi service into the French Quarter for the evening and to the cruise port the next day. Fasy, easy and safe service.

Due to no fault of their own, the hotel is under construction after the hurricanes last year. They are working to get things taken care of but it does disrupt the stay just a bit. There are a lot of workers around the building and work is still being completed.

Front desk person was very helpful letting us check in a little early and making recommendations for dinner. It's a pretty good location for a flight out. Breakfast was fine.

Not near any restaurants--have to take a car about 15 minutes to get to one. Also note that their airport shuttle only goes as far as the car rental facility. From there you that their bus.

Breakfast was really good. Spotlessly clean. Checking was easy. The hotel looks like it was recently renovated

Was advertised to have an airport shuttle. That was the main reason that I booked it. I even called and asked if they had a shuttle and was informed that they did offer the service. Now I'm out 30.00 that I wasn't planning on blowing

Location was great. Rooms were clean and comfortable.

Need variety breakfast meats. Most times eggs were cold and sausage also. Would have liked some bacon or ham.