When we arrived at the property around 9:30 PM, we were told that Booking.com lied about what room we would be staying in. Brandon, the night manager explained that we should not have booked through Booking.com and then it was our fault that we were downgraded to a smaller unit than what we arranged and paid for. He refused to do anything about it. The next morning Jessica the day manager, apologize for Brandon‘s behavior and move us into the rooms that we were promised. The night before Brandon said they were no rooms like the ones we had arranged available, so he lied.

See above

Location and staff: 10 out of 10. Valet parking is incredibly convenient, especially given the downtown location. The staff were attentive and welcoming—I can't say enough good things about their kindness and courtesy. The room space and amenities were also great.

Issues with room maintenance: Ants were present in the room, and there was a significant dishwasher leak. Unsolicited time-share presentation: It is unclear how we were designated as "VIP members" or persuaded to attend. The experience was extremely pushy and a waste of time, and the presentation staff continuously disregarded our refusals and the apparent looks on our faces. It was all very much "used car salesman," especially the attempted hook at the end. Misleading information: Claims of exclusive member-only access to the hotel are false. All IHG properties are available through various booking platforms, both direct and third-party. Advice: Research thoroughly before committing to any offers!

Location was superb. Plenty of shops and restaurants just outside the property. Bourbon Street was a couple of minutes away on foot. Apartment was well-equipped and comfortable. Staff were all helpful and friendly.

Attempts to get us to sit through a time-share sales pitch in return for discounted excursion tickets were unwelcome. They tried during check-in (after a 10 hour flight we really didn’t need that), and they phoned the room some days later to try again. Read the room, guys. Not wanted. View from room was basically the wall of the neighbouring building. I’m sure some rooms had far better views, though. Outside noise in the early hours from a warehouse (?) next door was annoying. Internal hotel sound proofing was excellent, though.

I loved everything about this resort! Where do I begin. Tony and Ms. Sue, the valet staff, went above and beyond their required duties, providing useful tips of information that helped us out. The pool was small, but my kids swam 4 or 5x and loved it. I even worked out and did a load of laundry for free!. The room was spacious and comfortable. We had everything we needed. AC was cold! Beds were sooo comfortable. They give you bracelet keycards which we loved. Check-in was a breeze. We parked right in front of the stairs to the entry doors. Checked in, unloaded the car, passed our keys off to the valet, and went up into our room. Location location location It was a superb location. One street over and you are on Bourbon street. Daisy duke's sells 2 for 1 drinks, 1 minute walk from the hotel. The streetcar trolly was one block away.

Location was great. Very spacious and clean. Everyone was friendly and helpful.

Hard to know where to put your car for check in.

Staff were very friendly and accommodating, especially Mrs. Sue! Beds were comfortable. In general the facility was very clean including public washrooms, stairwell and workout room. After a week, we asked for a brighter room and Jessica made it happen for us! Appreciated access to filtered water in the lobby and access to laundry facility. Good location.

Dark one bedroom suite for 1rst week of stay. No natural light. Suites could use a kettle and egg flipper.

. location was great. Good space for our family (three young kids and two adults).

Front desk attendant had trouble finding our reservation at check in. The reservation was listed on the paper check in sheet, but she initially said we didn't have a reservation. That caused a bit of an unfriendly feeling for our family of 5. The bell hop came over and helped by reviewing the form and finding the reservation

Perfect location. Mrs Sue at front door was amazing. Certainly made everyone welcome with her infectious smile, waved us off as we left for the evening.

Did not like the fact they did not issue room key as soon as arrived but wanted to sell time share etc. If we had wanted to book trips, buy time share etc. we would have sorted that out after settleing into room. We noticed a room change and wondered if it was because we did not book anything at front desk!

I loved everything about this hotel! Especially the friendly staff. I’ve never stayed at a hotel where the staff was so nice and helpful as this. I e also had very limited experiences where I have not one complaint. Hotel is in a perfect location. It’s clean. It’s comfortable. The fitness center is up to par. The staff assists with directions, recommendations. You can’t ask for more. They really go the extra mile.

Nothing. I loved everything.

The staff at this hotel were absolutely fabulous. Everyone we spoke with was kind, friendly, and more than willing to help with anything we asked about. Our room was very clean, the hotel was quiet, and the location was perfect for our stay in the city. We could walk pretty much everywhere!

For the price, the amenities were a little lacking. The rooms were very nice, but there was no on-site dining or coffee service (though there was a cafe right next door downstairs, so no huge deal there) and the pool was incredibly small. Our room was on the north side of the building, and hardly received any daylight, but it was still very comfortable.