I have to say, I am usually a hyper-critical person as it pertains to where I stay at and the experience I have while out of town but the Indigo left my jaw literally on the floor. My entire stay was awesome from start to finish, the staff Tyjuan and Dakota, two of the finest individuals in the industry. Professionalism -10, Hospitality - 10, Overall experience -11! Again, usually I knit-pick and am honest on the reviews like this to ensure any other hotel guest is fully aware of what they're walking into, I simply couldn't find a negative thing to say.

Nothing, everything was perfect.

I don’t even know where to start. One word, WONDERFUL! From the front staff, to the Valet, the server and Bartender working at Poet’s (hotel restaurant) this hotel exceeded my expectations! The front staff were very accommodating and helped to make my stay as relaxing as possible. I was there for work and it felt like a mini vacation. I highly recommended this hotel and do hope others have the same experience as I did! I was also there when the hotel was decorated for Christmas and it was BEAUTIFUL!!!

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What a wonderful place. All of the staff were friendly, helpful and personable on property. It will be the only place i would recommend while visiting Baltimore. We enjoyed walking to the Harbor, Little Italy and the aquarium. Finding great places to eat and get coffee, especially Cafe Gia (Little Italy) and Ceremony (right around the corner from Indigo).

That we couldn't have stayed longer.

We knew that breakfast was included in our room rate, but were surprised that it was an actual menu selection. We paid for extras, which was not a problem. Room was better than pictured and amenities were great. Bed was exceptional sleeping opportunity after long drive.

Bathroom is very nice, but lacks any place to hang up towels. At check-in we were advised there was paid parking across the street (not a problem) but at checkout we noted other guests having their parking disks scanned - and that meant we had no charge for overnight parking in the across-street garage. Would have appreciated being notified about the free parking at checkin.

Spacious and well laid out room with comfortable double beds and we had the best sleep! In-house restaurant for a convenient meal and great cocktails. We had quite a few every night and had lovely conversations with the lovely bartender Scott. Indigo staff are all friendly and helpful and we felt so welcomed. Housekeeping is great and so quick to cater to our requests for more towels and pillows. The laundry room was great too. And of course, the location is great, a short walk to all the tourist sites and it’s just at the fringe of Mt Vernon. The best Italian restaurant - Sotto Sopra is just a short walk away. It’s so good we had dinner there twice, just to try out more dishes on the menu.

Nothing

I booked when my evening train out of Baltimore to my new hometown was delayed for a ridiculously long time. As a single female, I needed security, and as high maintenance, I needed luxury. This hotel delivered on both. Being familiar with Baltimore, I was skeptical of the area at night but the front door was locked and there was a security guard in the lobby. The room key was needed to get to my floor. The furnishing, wall color, shower tile and overall decor was top notch and ascetically pleasing. The breakfast area was sunny, and the food was tasty. This unplanned overnight stay was an unexpected treat.

The music in the lobby at night was too loud, making it hard to communicate with front door staff.

Friendly, helpful staff. We arrived ~30min prior to the 4pm check-in & had no issue getting our room right away. The lobby was comfortable & the decor was fresh & clean. Requiring a key card to get on the elevator AND to get to our room floor really helped us feel safe & well taken care of. The room/hotel in general was extremely clean which is difficult to find these days. We have no complaints & will certainly return.

The only "issue" was that parking is not included. We DID know this at the time of booking & were of course fine with paying $13 for the night but it is always nice when there is no charge for parking.

I loved the location of the Hotel. I felt safe enough to walk around and enjoy all Baltimore had to offer. I felt the bed was super comfy and the breakfast was delish!!!

I think you need to have more waitresses. It was difficult for one person to serve all the patrons on time. I felt it held things up especially if you needed to go somewhere. Also a room service would be great. Especially just to bring food up from the restaurant. Not everyone is comfortable coming down to the restaurant to fetch food in their PJs!

We didn't have breakfast because the restaurant was overextended. To be fair, we came downstairs five minutes before the breakfast period was to end. As we paid for breakfast when making our reservation, we were refunded the money we had paid, which was fair. That said, we did have dinner at the restaurant the night we arrived. I'd have to rate the dinner a 7. Fair only. Pricy especially because it wasn't a good meal. That said, love the hotel and would stay again. Liked the vibe of the place. The art. The fitness room. The hotel rooms and their design are lovely.

Not crazy about the restaurant.

Kim was the person who checked us in. She was incredibly friendly and personable. So it great from the moment we entered. The decor was modern, colorful and inviting. The room was well decorated and very clean. The sitting area in the double Queen room was a wonderful surprise. Breakfast Sunday morning was delicious. Service was great. I will definitely stay again.

Tv wasn't so great unless you wanted to watch sports or a ton of news channels. No movie channels like showtime or hbo. No smart TV for Netflix and no hookup for personal fire/roku devices. Bad tv isn't a deal killer just something to note. Add a channel guide. All in all still a great stay.