The staff members were exceptionally friendly and helpful! Our room was comfortable and spacious. The mini fridge had an actual separate freeze and a good amount of space for a mini.

We got a suite that had a pullout couch in a separate room, hoping to create two private spaces. The only bathroom in the room was inside of the bedroom, way at the back, which made privacy hard. They did look at the other rooms they had available to see if there was something different available. There wasn't, but we really appreciated them talking through this with us. It was a really great room otherwise, and if you don't mind someone crossing through the bedroom for the bathroom, I would definitely recommend.

Staff were all amazing, very friendly and helpful, gave us lots of ideas on things we should see and places to go during our stay.

They only service your room if you ask then, morning number 2 we were out of coffee (our bad for not asking) so went to the lobby for a coffee but the machine was down. The front desk was quick to load me up with the fixings for coffee in the room, as I was walking back to the room someone from the kitchen was already putting out 2 large coffee urns. So during our 4 night stay that was the only negative if you could even call it a negative.

It was very beautiful, clean and in a great location. We had to stay in a hotel extra days because of the havoc with the windows down systems and the huge number of flight cancellations and chose this hotel because it was downtown Minneapolis. For our great surprise there were numerous couches and small sitting areas in the first floor where we even stayed till our room was ready to check in since we arrived at 5:00 am. The great details and their comfortable furniture made me feel at ease after spending the night at the airport. And then there was this amazing indoor pool, a jacuzzi and on the next day we also discovered a sauna!!

There wasn’t any vegetarian options at their taverna - inhouse restaurant. Although we appreciated the existence of a restaurant in the hotel we as vegetarians had to get Uber and go eat elsewhere. The location is good only 0.7 miles away from Whole Foods and target grocery shop and safe to walk around.

I have stayed here before and I like the location, walkable to restaurants like Hell's Kitchen. walkable to a Target as I forget my charger and need to get a new one. if you don't want to go out the Normandy Restaurant attached to the hotel serves great breakfast and has a nice indoor or outdoor atmosphere. the convince of parking . the clean pool area.. I am still in love with the old charm of the building.

I have nothing to complain about. I had a pool room it would have been nice to have an adult only time for guess that were not traveling with kids... .. I don't swim but love being in the pool.. funny the little kids could swim and was in the deep end having as great time but there was some teens who I could tell cannot swim but behaving like small children and splashing water every where .. a little annoying ...

Amazing place in downtown Minneapolis. Historic charm without being outdated. It doesn't feel like you're staying at a hotel chain. The restaurant and bar area had a great vibe, kind of like the older hotels of San Francisco or Paris. Breakfast (not included) was nice and the dinner menu looked tempting as well. Minneapolis is one of our frequent weekend getaway spots and we will definitely be back.

We were there during the Crowdstrike fiasco when Delta was trying to put up all their stuck travelers from their MSP hub. It took a long time to check in. I understand this was unusual but it could have been handled a little better. The staff were trying their best however but the manager seemed to complicate matters rather than facilitate them.

Normandy is my second choice when it comes to a hotel for downtown, if my favorite is booked, the Old Grand Hotel is my go to when in downtown. Great location, clean very clean.

Two things, the A/C was very loud, made a rattling noise all the night so it made it a bit hard to sleep at night, so I kept the window open. . this was Room 446. The other noise of course is the sirens all through the night because the Hennepin Medical Center, and the Hall of Justice where people are held overnight is nearby but this isn't the fault of the hotel.

Our room was spacious, with everything we needed. The pool was heated, the whirlpool bath was awesome, and the sauna is great. The staff was attentive, the room was clean, and the parking is reasonably priced. There's a water drinking station and ice machine. No cleaning everyday but it's ok, they gave plenty of towels and there's a housekeeping to collect trash and supply needed items. Amazing location, near the metro, shopping stores, and restaurants

The internet wasn't very fast and the signal in our room wasn't strong. The rate during New Years eve and new year's day was so high, but that's expected I guess

Great location. Within walking distance of the light rail which could take you to the airport, MoA, Minnehaha Falls or any of the sports complexes. Several good restaurants close by. The pool, hot tub, sauna and fitness room were nice. Good vibe all around being in the heart of the city. Staff was very accommodating with a nice sized room.

No maid service during the stay, would have been nice to have fresh towels or beds made, but it was still a very positive experience.

Easy to find, within walking distance to events - friendly staff, nice pool area and cookies and milk at 10 pm! Parking area was nice, we saw security on site.

Unless you order delivery food, the restaurant within hotel was pricey and to get in your car and drive somewhere was fun but parking anywhere downtown was tougher to find. They have you pay for parking as an extra but the key/ticket didn’t always work to get in or out. A breakfast bar of some kind would have been great

Very quiet; had amenities that I wanted; felt safe

The parking pass didn't work when returning late at night. Had to take an extra ticket to get into the lot, then stop at the front desk to make sure I wouldn't be doubly charged. Also couldn't get out after I checked out so had to call for assistance, after which they opened the gate.