The staff was wonderful. We went for our mom's birthday and they added a personal touch with a happy Birthday note to her. The place is clean, spacious and has a warm, classy and cozy vintage feel. We also enjoyed the relaxing spa experience and both restaurants in the hotel. Masa & Agave was especially good. Thank you to all at the Ivy for making this a great stay!

There wasn't really anything I didn't like about this place. If anything, it would be nice if you had a mini fridge to store a few things if needed but still a great stay overall!

Patricia at front desk gave us two complimentary coupons for drinks to celebrate our anniversary as well as wine and cake sent to our room.

Wanted to substitute cheddar cheese for goat cheese on the omelette and they said they only had American cheese even though the breakfast sandwich had cheddar. Valet parking daily and over night fees expensive.

The hotel has a superb gym / athletic facility, in part due to its joined location with a residential facility. The breakfast and dinner options are limited but quite good, as are the confection and the presentation. The staff are warm and immensely helpful, from restaurant suggestions to finding a specific brand of yoghurt that was listed on the menu but not readily available. Valet parking attendants serve double duty as informal concierges, which adds to the warmth and spontaneity of the place.

I liked the front desk staff. They were so accommodating. I enjoyed using the valet parking. I wish there was a jacuzzi or hot tub to use while visiting.

I wish there was a hot tub, jacuzzi or sauna to use while visiting. The mini bar and treats were too expensive. Parking was expensive, but I did like valet parking.

The staff was lovely. They helped us find a lovely way to spend our day, upgraded our room, and treated us to a cake and a bottle of wine for our anniversary. They were welcoming and professional. The bed was exceptionally cozy, and the extra large tub was divine. Thank you for a sweet memory and a lovely stay!

The staff was exceptional, very kind and eager to assist in any way. They were also quite personal and authentic with their communication. Rooms were great, including the tub and shower. The beds were comfortable, and the hotel had some of the best pillows ever.

My only regret is that we didn’t stay longer and go to the spa. So that means we’ll be back!

Excellent location, close to both downtown and the convention centre.

Very dark rooms with poor natural light. The access to the spa has a separate access fee

Loved the basement bar and well equipped gym. Good location, lovely atmosphere, well appointed room. Good job all round.

Carpet near front door needs replacing. Breakfast was a bit disappointing.

The restaurant had spectacular food and wonderful service.

Had trouble with our room's TV but an employee was prompt at fixing the issue. Ultimately, it was a minor inconvenience

The hotel was so amazing. Its literally 15mins or less from everything. The place was very clean and staff were always willing to help you in any way.

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