The location is one of my favorite locations and the only hotel I stay in when I come to Reno. I enjoy the restaurant and atmosphere. I would like to say thank you to Trevor at the front desk. His customer service is amazing. Wish more people were like him. Holly and Katy at the Shore Room were amazing. Katy always made sure our drinks were full and has a pleasant attitude. Holly was a delight. Always making sure everyone is taken care of and very pleasant attitude as well. Really enjoyed our stay due to these 3 wonderful people.

I think the coffee place should be open longer and find better service. One girl that works there was great, but the rest were awful. I did not get the employees name but she worked the day of the big storm on the 4th of February. She was great.

Very nice hotel. Comfortable beds and clean. Staff is really great, especially the waiters at the restaurant overlooking the river. Food at this restaurant was quite good as were the drinks. And the view of the Truckee River is just great while having drinks and appetizers. Self park was easy and convenient. The area is dicey. Lots of homeless but the hotel is so well monitored and always felt safe. I would stay here again next time I'm in Reno.

nicely done, room nice , plenty to do recreation wise

the website said it had jetted tub in the mini suite, it wasn’t true, it was my wife anniversary so I now she like jetted tubs, so I chose this room, also I ask for chocolate covered strawberries, didn’t get them but some other sweets, also the champagne came really late so no surprises there, also there isn’t room service. I was charged $50 a day for 3 days was supposed to be refunded at check out, it didn’t happen, the manager never gave me the breakdown bill. I did receive a $100 discount , because the jetted tub was disconnected in all the rooms, but wasn’t mentioned on the description, so the total was to be $150 plus 100 = 250. I tried to call back but always left on hold a few times or just hung up on, and this is supposed to be a 4star hotel more like 3 .

We wanted a place close to the river. We loved the location. We wanted a place smoke-free. It was nice that there was not gambling in the hotel.

We didn't like paying for parking. We thought that it should be included in the price of the room.

Breakfast choices were wonderful, met my husbands hearty style and my diet needs. Location was great beautiful river view, easy walking distance to all of down town attractions.

I just wish downtown would clean up their area, too many homeless and unsavory people walking around at night and hollering at us. Made us a little nervous, so we spent more time in Midtown.

Great location and restaurant. A little pricey but great food and service. Rooms needed better lighting but were very comfortable and quiet.

Rooms needed better lighting but were very clean, comfortable and quiet. In room coffee maker did not work.

It’s very clean and the staff is amazing and very friendly, also helpful and great when room services was requested

Our view was not at the location we wanted but we had a view

we booked this property as it’s access to airport for a early morning flight. Rooms were neat and staff were welcoming.we loved the food at shore a must try actually.

wish they had 2 bed room options.

The hotel is beautiful and clean! The staff was super friendly and accommodating! I highly recommend this property. It is priced higher but I think it is well worth it.

Breakfast was generally good, loved the view. Server was excellent. Loved the artwork and decor. All staff were very nice and well trained.

Bed had a lump in the cent, room 506. No black tea available. Terrible shower. Shower head very tall and hard to operate.. Plastic non opening door was so close to the toilet it impedes operation. Not enough towels since they do not service the room we had wet towels, not good.