Luxury vinyl plank floors are ALWAYS BETTER than carpet. In my room, the floors felt a bit sticky until I ran a steam cleaner (my personal one) over it. The shower in my bathroom sprung a leak in the wall & rained down in the lobby, prompting maintenance to come by. The maintenance man was lovely and very polite. He apologized for any inconvenience, but the problem was fixed very quickly and with minimal mess. The entire staff was friendly and we wer able to get extra pillows which almost never happens on vacation. The room itself was HUGE. Apparently the corner rooms are the largest & I enjoyed not being all on top of my travel companions.

The floor in my mom's room felt off almost like they put the LVP directly over carpet. They do not have Roll-In Showers. They are advertised on various websites, but they are not available on the property. The hallway smelled like pot all but one day of our trip & the room had an awful melon scent when we checked in. Breakfast is a joke- coffee & muffins. There are several long-term tenants that were evicted during our stay left in the parking lot sobbing surrounded by their worldly possessions in grocery bags. Very sad. Definitely felt like a boarding house.

The facility is really geared for extended stay customers . You have a large fridge and all kitchen facilities. So you can prepare your own stuff if you wish or store in your fridge and just heat up.

The carpets are aged and had a funky smell. I went out and bought an air freshener and that was helpful.

I thought that the staff was exceptionally responsive. I was visiting because of illness and death in the family; I was under a lot of stress. The excellent staff helped to calm my nerves and resolve the problem promptly. I was very impressed by their sensitivity, flexibility and professionalism.

Smoke too close to the front entrance; improvement in shower to make it less slippery.

Nice desk for being able to work. Strong internet signal. Quiet and clean. Good value, especially compared to nearby cities. Excellent shower and hot water. Pretty much all a person could need.

The location Was close to everything you need Henrietta a suburb of Rochester is generally a lot safer then the inner city and isn’t far from the highway, the price was the third lowest in the area but it wasn’t a dump and I didn’t have to worry about bedbugs etc.

The only issue I had with the property is the faint smell of cigarettes in the room however I may have been located close to a smokers room wasn’t a deal breaker just something I wasn’t use to

If you want to cook a small meal, it was possible, but we didn't try it!

breakfast options were not enough and even that was not getting refilled until the breakfast end time!

The location is great. The breakfast could be a bit more decent. They could put toiletries in the bathroom fir those of us that forget or stay spur of the moment.

Room quality and spaciousness. Very clean. Convenient to parking area.

Breakfast was very poor. No milk. Nothing much to eat. It wan not a breakfast at all.

Location and room

The manager and staff were attentive to all my needs. They even checked on me when I was in an emotional state from going thru a separation from a toxic relationship. They made me safe