Rooms were good size and clean. The windows also opened, which is so rare these days. The views from the restaurants were stunning, and the menus at the Edison had enough variety to satisfy all palates. We had to move our reservation due to time constraints, and they were very accommodating. They also were able to fulfill our request to sit outside, and we were treated to a fantastic sunset over the mountains.

Room service menu was rather limited. Bathroom in our room was pretty tight, to the point of having to shimmy by each other going in and out while getting ready.

Excellent service and property plus the food was superb! Close to downtown, shopping, art galleries and great restaurants!

I checked out of the other hotel because it was terrible and under construction plus our room overlooked a parking lot with trucks plus their restaurant was closed! Definitely would not recommend it. I see that my Amex was charged and I want the charge removed immediately! Thst hotel was like a holiday in only worse! I consider this false advertising and I will not pay this bill. The lady at the front desk told me I wouldn’t have to pay so I don’t know why this charge is still on my Amex!

Staff was amazing, food was really good! The view stunning. I would definitely stay again.

Even though they have you sign a quiet time ordinance between 1030-8 people still come through the hallways at all hours of the nights from the bar so a few times I'd be dead asleep and be woken up around midnight. I was in the middle section as to the wings..and the rooms just seemed to have no sound barrier so you heard every little thing.

We had a king size deluxe Mountain View room. It was nice but I expected it to be a bit more luxurious for the price per night. However, the view was amazing. We were able to see the sun set every evening from our sitting area. Drinks were strong (a bit too strong for me). The food at Edison was average, nothing special. Our meals at both Vue 1913 and Sunset Terrace were excellent with the exception of an add on lobster tail at the Vue that was inedible due to a strong ammonia taste. I was disappointed there was no effort on their part to make it right. I paid $79.00 to add on the tail and could not eat it. The waiters response was he was sorry to hear that. ☹️

Great restaurants for dinner at the resort! The views were beautiful. Rooms comfortable and fireworks display on the 3rd and the Fourth of July was an added bonus. very helpful staff.

Rooms for family were not close to each other. One was in one wing and the other in the other wing. Had to traverse the tunnel by the Spa everyday to meet up.

The hotel was sold out (12/29-30) so staffing was spread rather thin at checkout and in some of the dining areas. Because of the huge crowds we used the stairs quite often to avoid the long elevator waits. The stairwells are a little shabby compared to the rest of the hotel (obviously not a big deal, but carpet is worn, musty in spots, etc). Everything else was just perfect! Our concierge sent a bottle of champagne to us when he learned it was our anniversary.

I did not see the rooms in the other areas but I do think we paid a very high price for a tiny dormer room in the main hotel. You pay for the experience of course, but this was not a room you would want to be in with two people for more than one night, in my opinion. My husband is 6’5” and the tiny bath was challenging.

Gorgeous scenery, very quaint lounging areas, historic, comfortable, happy atmosphere

Very bad lighting in our room, confusing on getting to Vanderbilt wing. No directions, no directions with elevator. Up is down and down is up. Plus a misleading * star on elevator buttons that lead you to believe it’s lobby but it’s not. My sister said she smelled vomit in her room. The waitresses talk too much to guests and interrupt too much. Not enough staff in Market place cafe. Long slow lines.

Love the old architecture wish the elevator was more updated. The view is beautiful. The buffet was delicious Loved all the outside dining was beautiful with the terrace. There’s plenty of places to sit down and relax and have a drink

We stayed in room 326. I found that getting into the shower was very challenging as there wasn’t much space also, I think the room could’ve been updated a little more and found that the mattress was very firm. Did not sleep well.

The luncheon buffet in the Blue Ridge room, the fabulous view, the Dueling Pianos at Elaine's, the unique elevators, the scavenger hunt, the National Gingerbread competition, the history of the hotel, and the friendly staff!

Maybe have a shuttle to the Biltmore Estate, as many visitors (especially during the Christmas season ) stay at the Omni in order to visit the Biltmore. The concierge didn't make dinner reservations, but did give suggestions.

The staff was exceptional. Dusty, the elevator operator was an absolute gem. Not only did she take the time to be personable but when my first set of keys did not work, she walked me personally to customer service to get it sorted. She saw me later that same day in the evening and knew my name and asked how my new keys were working. I will return soon mostly because she exudes what I feel that makes Grove Park a masterpiece. Great job Dusty!!!!!

I felt the room I had was a little bit dated